The Big Phone Store Reviews 

Antwoord van The Big Phone Store

6 okt 2026

Hi Phil, thank you for your review.

It's fantastic to hear this is your third purchase and that our 'Pristine' grade devices always meet your expectations. We work hard to ensure our cosmetic grades are accurate, and that all devices are fully functional. Many customers, like you, find that our refurbished phones offer the same great experience as new ones, without the higher cost.

Finished with your old phone? Send it our way. Working, faulty or damaged, we’re interested. Your purchase includes instructions, and you can reuse the packaging to send it back.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

6 okt 2026

Hi Simon, thank you for your review.

It's great to hear you're happy with your second-hand phone and that the price was good. We work hard to make sure our devices are thoroughly tested and offer excellent value. It's also good to know your order arrived quickly; we aim for same-day dispatch on weekdays for fast delivery.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

6 okt 2026

Hi Matthew, thank you for your review.

It's great to hear your order arrived fast and was well packaged. We aim to dispatch all weekday orders placed before 3:30 p.m. the same day, and we always use secure packaging for safe delivery. I'm also glad the phone was exactly as you expected. We put all our refurbished devices through extensive certified checks so they are 100% functional.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

5 okt 2026

Hi Kieran, thank you for your review.

I'm really pleased to hear your phone arrived in great condition and that you experienced our fast delivery. We want every customer to receive a device they are happy with, which is why all our refurbished phones undergo extensive certified checks, and our team carefully grades each one on cosmetic condition.

Don’t let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.

Warm Wishes,
Cassandra The Big Phone Store Team

Antwoord van The Big Phone Store

5 okt 2026

Hi Harry, thank you for your review.

I'm glad to hear you were both surprised and happy to receive the full price for your trade-in. We know how frustrating it is when some sellers quote one price, only to reduce it later. That's why we’ve designed our system to give you an accurate price upfront. As long as you describe your device honestly, the price we offer is the price we pay, simple as that. We want you to sell with confidence.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

5 okt 2026

Hi Roisin,

Thank you for your review! We're so pleased to hear this is your third purchase and that you're consistently happy with our service and products. It really means a lot when customers like you keep coming back and recommending us.

We handle all our refurbishment, testing, and customer service in-house here in the UK. This lets us keep strict control over quality, ensuring every device meets our high standards. We also use the best possible quality parts because we believe you deserve a reliable phone every time.

Knowing you'd definitely recommend us is the best compliment. We aim to build that trust with every order through our product standard and dedicated customer support team.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Antwoord van The Big Phone Store

5 okt 2026

Hi Barry,

Thanks for your fantastic review! It’s brilliant to hear this is your third purchase with us, and we really appreciate your continued trust.

We’re glad you find our phones offer great value and that our service stands out. We work hard to maintain high product standards and provide excellent support, all handled by our in-house UK team. We refuse to cut corners on parts or testing, so you get a reliable device.

We pride ourselves on getting your order to you fast. We dispatch orders placed before 3:30 p.m. on weekdays the same day, typically for next working day delivery.

It's also great that you appreciate our packaging! We designed it to be secure, and it's reusable so you can repurpose it to easily and safely send back an old device if you ever decide to trade one in.

Don’t let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

5 okt 2026

Hi Marianne,

Thank you for your fantastic review! It's great to hear you've been buying and selling your phones with us for a couple of years now. We really appreciate your continued trust.

We work hard to be a company you can rely on. Our goal is to give you an accurate price upfront for trade-ins, and we guarantee the price we offer if your device is described honestly. We want to avoid those nasty surprises you might find elsewhere.

We also believe in quality-led pricing for the phones we sell. We refuse to cut corners on parts or testing. This means you get a reliable device that lasts.

It's brilliant that you've had quick and efficient delivery. We always aim for fast shipping, dispatching orders placed before 3:30 p.m. on weekdays the same day.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

5 okt 2026

Hi Andrew,

Thank you for your fantastic review!

It's great to hear you found exactly what you needed for your wife's birthday. We're happy the "Pristine" condition met your expectations. Our grading is only about cosmetics, every device is fully functional.

I'm glad our customer service team could help with the delivery options. We handle all customer service in-house, so you always get to speak to a real person who knows our products inside out.

It's brilliant that the phone arrived the next day and made your wife's birthday extra special! We always aim for fast shipping, dispatching orders placed before 3:30 p.m. on weekdays the same day.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Kind Regards,
Dee The Big Phone Store Team

Antwoord van The Big Phone Store

5 okt 2026

Hi Ajay,

Thank you for your review.

I understand you felt the price given for your device was a little low. We aim to offer you a price that truly reflects your device’s condition upfront. We want to avoid those frustrating reductions that often happen with other trade-in services. This means the price you see is the price you get, giving you confidence and no nasty surprises.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Antwoord van The Big Phone Store

5 okt 2026

Hi June,

Thanks for taking the time to leave another review for us. It's really good to hear you're happy with your second purchase.

We are glad the delivery was smooth and the phone's condition met your expectations. We put every refurbished device through extensive certified checks, making sure they are 100% functional. We also use the highest quality parts in our refurbishments.

Your new phone has arrived, now send us your old one! Working or not, we’ll take it. Just follow the instructions included with your order and reuse the packaging to send it back.

Warm Wishes,
Cassandra The Big Phone Store Team

Antwoord van The Big Phone Store

4 okt 2026

Hi Stephen,

Thanks for your excellent review.

We're really pleased to hear your experience was excellent from start to finish. We handle all refurbishment, testing, and customer service in-house with our team of over 50 employees. This means we control every step to make sure you get a great product and service.

Turn your old phone into cash instead of leaving it in a drawer. We take phones working or not. Follow the instructions with your order and reuse the packaging to send yours back.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

3 okt 2026

Hi Fardin,

Thanks for your amazing review!

It's fantastic to hear you're so happy with your iPhone 12 Mini's condition and that it works flawlessly. We put all our refurbished devices through extensive certified checks to make sure they are 100% functional, and it’s great to know yours performs perfectly. We also appreciate you noting the value of our battery upgrade; we offer the option to upgrade to a brand-new battery at exact cost price during purchase because we know how important battery performance is.

We're glad our next-day delivery worked for you, even on a Saturday. Orders placed before 3:30 p.m. on weekdays are dispatched the same day to get your phone to you quickly. It’s also good to hear our phone line customer service was helpful.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Antwoord van The Big Phone Store

3 okt 2026

Hi Patrick,

Thanks for your review.

It's great to hear our service worked well for you. We want every customer to be happy with their phone, which is why we put all our refurbished devices through extensive testing to make sure they are 100% functional. We focus on providing great value by using the highest quality parts and expert refurbishment, not cutting corners. Getting your phone to you quickly is important, so we dispatch orders placed before 3:30 p.m. on weekdays the same day.

Finished with your old phone? Send it our way. Working, faulty or damaged, we’re interested. Your purchase includes instructions, and you can reuse the packaging to send it back.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

3 okt 2026

Hi,

Thanks for your review. It's great to hear your phone arrived quickly and was exactly as described.

We know fast delivery matters, which is why we dispatch orders placed before 3:30 p.m. on weekdays the same day. We also work hard to make sure our refurbished phones match their descriptions. Every device goes through extensive checks to ensure it’s fully functional, and our grading system is purely cosmetic, so you know exactly what to expect.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

2 okt 2026

Hi David,

Thanks for your great review. It's fantastic to hear this is your third order with us, and that each phone has been in pristine condition and worked like new.

We're really proud of our device grading. 'Pristine' means the phone will have only very light signs of use, but function perfectly. It's great to know we consistently meet your expectations. We put every refurbished device through extensive certified checks to make sure it's 100% functional, just like a new phone. We also use the highest quality parts in our refurbishments.

Your recommendation means a lot to us, thank you.

Upgraded? We want your old phone too, even if it’s faulty. Follow the instructions included with your purchase and reuse the same packaging to send it back to us.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

2 okt 2026

Hi Steve,

Thanks for your amazing review. It's great to hear you're absolutely delighted with your phone and its pristine condition.

We grade our phones very carefully, and 'Pristine' means it will have only very light signs of use. We're glad it met your expectations.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

It's brilliant you found us and saved money compared to buying new. Getting it to you within two days is what we aim for with our fast dispatch.

Turn your old phone into cash instead of leaving it in a drawer. We take phones working or not. Follow the instructions with your order and reuse the packaging to send yours back.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

2 okt 2026

Hi Sajida,

Thank you for your review. It's great to hear about our very fast service and that your phone was exactly as you expected.

We dispatch orders placed before 3:30 p.m. on weekdays the same day, and we're glad this meant quick delivery for you. We also put all our refurbished devices through extensive certified checks so they are 100% functional before they reach you.

We are really grateful for your recommendation. Word-of-mouth is one of the best compliments we can get.

Don’t let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Antwoord van The Big Phone Store

2 okt 2026

Hi Sharon,

Thank you for your review. It's fantastic to hear you received very good service, and that your phone is great, works perfectly, and looks new. We're also happy to hear it came carefully boxed and was delivered so fast.

We put all our refurbished devices through extensive certified checks to make sure they are 100% functional for you. We also pride ourselves on our device grading, which is purely cosmetic, so even a 'Good' grade works perfectly. Orders placed before 3:30 p.m. on weekdays are dispatched the same day, so we are glad your phone arrived quickly.

We are truly grateful that you have recommended us to your friends and family. It's one of the best compliments we can receive.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

1 okt 2026

Hi Jeffrey,

Thanks for your review. It's great to hear you're happy with your purchase.

We work hard to make sure all our devices meet a high standard, so it's good to know we got it right for you. We put every refurbished device through extensive certified checks to make sure it's 100% functional.

Don’t let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.

Many Thanks,
Charlie The Big Phone Store Team