The Big Phone Store Reviews 

Antwoord van The Big Phone Store

4 dagen geleden

Hi Daniel,

Thank you for taking the time to share such a comprehensive review.

It's great to hear you did your homework and found us to be the best choice, especially regarding our battery health guarantee. We truly believe everyone should have great battery performance, which is why we guarantee a minimum of 85%+ battery health with all our refurbished devices, and offer the brand new battery upgrade option at cost price.

I'm also glad your iPhone 14 Plus arrived quickly and that its condition was exactly as described. We put all our refurbished devices through extensive certified checks to ensure they are 100% functional and accurately graded, as honesty in grading is important to us.

And it's brilliant to hear you experienced our prompt, personal customer service – Sarah will be thrilled with your shout-out! We pride ourselves on having real people available to help, not just canned responses.

We're really happy you're pleased with your purchase and would buy from us again. That's the best compliment we can get.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

4 dagen geleden

Hi Craig,

Thanks for your review.

It's great to hear your phone turned up in great condition, even though you accidentally ordered a 'Good' grade. We’re really focused on making sure all our refurbished devices are 100% functional, and our grades just reflect cosmetic condition.

I’m also really pleased to hear about the fast delivery and that you're so happy with our service.

Finished with your old phone? Send it our way. Working, faulty or damaged, we’re interested. Your purchase includes instructions, and you can reuse the packaging to send it back.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

4 dagen geleden

Hi Matt,

Thanks for your review.

It’s fantastic to hear you've bought two phones from us and both were excellent and exactly as described in pristine condition. We work hard to make sure our cosmetic grading is accurate, and it's great you wouldn't have known they weren't brand new.

I’m also pleased to hear the new battery upgrades arrived as expected with truly brand new batteries. We offer this upgrade at cost price because we know how important battery life is.

Fast, well-packaged, and secure delivery is what we aim for, so I'm glad that was your experience too. Your recommendation and decision to make us your first choice for future phones mean a lot to us.

Turn your old phone into cash instead of leaving it in a drawer. We take phones working or not. Follow the instructions with your order and reuse the packaging to send yours back.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Antwoord van The Big Phone Store

5 dagen geleden

Hi Pamela,

Thank you for your review. It's great to hear that your experience was quick and that your item was exactly as described.

We know fast service is important, so we dispatch orders placed before 3:30 p.m. on weekdays the same day. We also put all our refurbished devices through extensive certified checks to make sure they are 100% functional and accurately graded.

Finished with your old phone? Send it our way. Working, faulty or damaged, we’re interested. Your purchase includes instructions, and you can reuse the packaging to send it back.

Warm Wishes,
Cassandra The Big Phone Store Team

Antwoord van The Big Phone Store

5 dagen geleden

Hi Jamie,

Thank you for your fantastic review! It’s great to hear you had such an excellent experience with our company and customer service.

We're really glad your Huawei P30 Pro arrived well-packaged, included a free case and accessories, and looked like brand new. We put all our refurbished devices through extensive certified checks to make sure they are 100% functional, and we pride ourselves on using the highest quality parts in our refurbishments.

I’m sorry you initially had a problem with the battery. We guarantee a minimum of 85% battery health with all our refurbished devices. I’m pleased we could quickly resolve this for you by replacing the battery and providing a screen protector for the inconvenience. Our in-house team handles all customer service, so you always get direct support.

Don’t let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

5 dagen geleden

Hi Mr Orton,

Thank you for your fantastic review!

You trusted us with your purchase, and I'm thrilled to hear your phone arrived even better than you expected. It's great you found the phone to be "even better than described" and with "100% battery health." We strive to exceed expectations, and while we guarantee a minimum of 85% battery health, we often deliver much higher when possible. We also put all our refurbished devices through extensive certified checks to ensure they are 100% functional.

It’s also great to hear you received 5-star service. Our team works hard to provide the best support.

Don't let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.

Warm Wishes,
Cassandra The Big Phone Store Team

Antwoord van The Big Phone Store

5 dagen geleden

Hi Sioux,

Thank you for your review.

It's great to hear your item was exactly as advertised and that you received next-day delivery. We make sure our refurbished phones are accurately described with our clear grading system. This way, you always know what to expect. Every device also goes through extensive testing to ensure it's 100% functional. We know you want your new tech fast, so we aim for same-day dispatch on weekdays for next-day delivery.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

5 dagen geleden

Thanks for your review, Michael.

It’s great to hear that your phone's condition was excellent. We put all refurbished devices through certified checks and use clear grading to make sure you always know what to expect cosmetically.

I’m also really pleased the battery met your expectations. We guarantee a minimum of 85%+ battery health on all our refurbished devices. We know a strong battery is important, and you can even upgrade to a brand-new battery at cost price during purchase.

Upgraded? We want your old phone too, even if it’s faulty. Follow the instructions included with your purchase and reuse the same packaging to send it back to us.

Thank You,
Adam The Big Phone Store Team

Antwoord van The Big Phone Store

5 dagen geleden

Hi Alan,

Thank you for your review.

It's great to hear your phone arrived promptly and is in very good condition, just as we advertised. We grade all our refurbished devices carefully so you always know what to expect cosmetically.

We also put every device through extensive certified checks to make sure they are 100% functional. I'm glad it seems to be working properly for you as you get used to it.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

5 dagen geleden

We’re sorry to hear that your experience with us hasn’t met your expectations. Please reach out to us at info@thebigphonestore.co.uk, and one of our customer service representatives will be happy to assist you further.
Kind regards,
Customer Relations Team
The BIG Phone Store

Antwoord van The Big Phone Store

7 dagen geleden

Hi David,

Thank you for your review. It's great to hear you found our service quick and the quality good.

We aim for fast service, and orders placed before 3:30 p.m. on weekdays are dispatched the same day. We also pride ourselves on providing high-quality refurbished phones, all put through extensive certified checks to ensure they are 100% functional.

Turn your old phone into cash instead of leaving it in a drawer. We take phones working or not. Follow the instructions with your order and reuse the packaging to send yours back.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

7 dagen geleden

Hello Mr Stahly,

Thanks for your review. It's great to hear your iPhone 13 was exactly as you expected and that you're happy with its pristine condition.

We grade our refurbished phones carefully, and it's good to know your iPhone 13 lived up to its 'Pristine' description. This grade means it has very light signs of use, ensuring you get a device that looks almost new. Every device, regardless of its cosmetic grade, also goes through extensive testing to make sure it's 100% functional.

Don’t let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.

Warm Wishes,
Cassandra The Big Phone Store Team

Antwoord van The Big Phone Store

7 dagen geleden

Hi Nathan,

Thank you for your fantastic review. It's great to hear you had such a positive experience all around with us.

We aim for every customer to be delighted. All our refurbished devices go through extensive certified checks by our in-house team to ensure they are 100% functional, and we back this with a full 12-month warranty.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Don’t let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Antwoord van The Big Phone Store

7 dagen geleden

Hi Richard,

Thank you for your review. It's great to hear your phone arrived quickly and you are pleased with its condition.

We aim to get your new phone to you fast, which is why we offer same-day dispatch on orders placed before 3:30 p.m. on weekdays. We also put every refurbished device through extensive certified checks to make sure it's 100% functional, so you get a phone you can rely on.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

6 okt 2026

Hi Rob, thank you for your review.

It's great to hear you had such a smooth experience selling your old phone with us, especially getting a good price for a device with missing pixels. We aim to be transparent and fair with our trade-ins. We focus on giving you an accurate price upfront for phones, even faulty ones, and we stick to it as long as the description is honest.

We also make sure payments are quick and hassle-free once we receive your device.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

6 okt 2026

Hi Phil, thank you for your review.

It's fantastic to hear this is your third purchase and that our 'Pristine' grade devices always meet your expectations. We work hard to ensure our cosmetic grades are accurate, and that all devices are fully functional. Many customers, like you, find that our refurbished phones offer the same great experience as new ones, without the higher cost.

Finished with your old phone? Send it our way. Working, faulty or damaged, we’re interested. Your purchase includes instructions, and you can reuse the packaging to send it back.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

6 okt 2026

Hi Simon, thank you for your review.

It's great to hear you're happy with your second-hand phone and that the price was good. We work hard to make sure our devices are thoroughly tested and offer excellent value. It's also good to know your order arrived quickly; we aim for same-day dispatch on weekdays for fast delivery.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

6 okt 2026

Hi Matthew, thank you for your review.

It's great to hear your order arrived fast and was well packaged. We aim to dispatch all weekday orders placed before 3:30 p.m. the same day, and we always use secure packaging for safe delivery. I'm also glad the phone was exactly as you expected. We put all our refurbished devices through extensive certified checks so they are 100% functional.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

5 okt 2026

Hi Kieran, thank you for your review.

I'm really pleased to hear your phone arrived in great condition and that you experienced our fast delivery. We want every customer to receive a device they are happy with, which is why all our refurbished phones undergo extensive certified checks, and our team carefully grades each one on cosmetic condition.

Don’t let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.

Warm Wishes,
Cassandra The Big Phone Store Team

Antwoord van The Big Phone Store

5 okt 2026

Hi Harry, thank you for your review.

I'm glad to hear you were both surprised and happy to receive the full price for your trade-in. We know how frustrating it is when some sellers quote one price, only to reduce it later. That's why we’ve designed our system to give you an accurate price upfront. As long as you describe your device honestly, the price we offer is the price we pay, simple as that. We want you to sell with confidence.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Many Thanks,
Charlie The Big Phone Store Team