The Big Phone Store Reviews 

Antwoord van The Big Phone Store

1 okt 2026

Hi Taz,

Thanks for taking the time to leave another great review!

It’s brilliant to hear that your iPhone 15 in 'Pristine' condition arrived exactly as you expected, with excellent battery health and delivered quickly. We grade our phones strictly, and 'Pristine' means it's in nearly perfect cosmetic condition. We know how important battery performance is, which is why we guarantee a minimum of 85%+ battery health with all our refurbished devices.

It’s fantastic to hear we’ve earned your trust for a second time, and that you now see us as your go-to for refurbished phones. We are proud of our high product standard, which is backed up by our amazing customer support team.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

30 sep 2026

Hello Angela,

Thank you for your fantastic review!

We're really pleased your first experience with us was so positive, especially after your initial checks. It's great that your purchase was exactly as described, well packed, and arrived quickly. We put every refurbished device through extensive certified checks to ensure it's 100% functional and meets its cosmetic grade. We also love adding those little extras, so I'm really glad you appreciated them!

We may not be a household name yet, but we've been serving customers with high-quality refurbished tech since 1999, and we're proud of our consistently high customer satisfaction.

Knowing you'll use us again and recommend us means a great deal.

Finished with your old phone? Send it our way. Working, faulty or damaged, we’re interested. Your purchase includes instructions, and you can reuse the packaging to send it back.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

Geüpdatet op 30 sep 2026

Hi,

Thank you for sharing your experience with us.

We are really happy to hear that your first order with us went well. It's great you found the delivery prompt and your Pixel 8 in excellent condition, exactly as described. We put every refurbished device through rigorous certified checks to ensure it’s 100% functional and and meets its cosmetic grade.

We appreciate your honest feedback about the screen cover. We always aim for perfection, and we'll pass your comments to the team.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

We are thrilled you would use us again!

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Warm Wishes,
Cassandra The Big Phone Store Team

Antwoord van The Big Phone Store

Geüpdatet op 30 sep 2026

Hi Jess,

Thank you for your fantastic review.

It’s completely understandable to feel hesitant about buying a refurbished phone, especially for a first device. We are so pleased it was worth the risk and turned out to be the perfect choice for your daughter.

It’s wonderful to hear that the phone "looks and works like new" and that she’s super happy. We put every refurbished device through extensive certified checks to make sure it's 100% functional and meets its cosmetic grade.

You also picked up on our commitment to better guarantees and standards, like battery health. We guarantee all our refurbished devices have a minimum battery health of 85%, because we understand how important great performance is.

It’s great that you’re now thinking of getting one for yourself! You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Don’t let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

29 sep 2026

Hi Chris,

Thanks for your fantastic review!

We are really pleased to hear you had superb service and that we paid the full quoted value for your old phone. We guarantee the price you're quoted for a trade-in, provided the device is described honestly, so it's great to hear we delivered on that for you.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Thanks Again,
Abdul The Big Phone Store Team

Antwoord van The Big Phone Store

29 sep 2026

Hi Catherine,

Thank you for taking the time to share your experience with us.

It’s great to hear you received fantastic service from start to finish. We pride ourselves on having our dedicated UK team handle everything in-house, from testing devices to looking after our customers, so we can always ensure a smooth and positive experience.

Turn your old phone into cash instead of leaving it in a drawer. We take phones working or not. Follow the instructions with your order and reuse the packaging to send yours back.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

29 sep 2026

Hello Sue,

Thank you for your fantastic review!

We are really pleased to hear you found our online ordering easy and that you were happy with the quality and prompt service. We put every refurbished device through extensive certified checks to make sure it is 100% functional. We also dispatch orders placed before 3:30 p.m. on weekdays the same day, so you get your tech fast. We aim for a fair price by focusing on quality and rigorous testing.

Don’t let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

29 sep 2026

Hi Stephen,

Thank you for taking the time to leave us a review.

I'm really pleased to hear you're happy with your purchase and that the phone was exactly as described. It's fantastic that you got 100% battery health – we guarantee a minimum of 85% battery health on all our refurbished devices, but we're always thrilled when customers receive even higher.

We also appreciate you mentioning the good communication and packaging. Our team handles everything in-house, from testing to dispatch, to make sure your order arrives safely and you're kept in the loop.

We're especially grateful that you'll recommend us to friends and family. Hearing that means a great deal to us, and it's how many of our customers find us.

Don’t let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

29 sep 2026

Hi Maya,

Thank you for your fantastic review!

It's great to hear your iPhone 15 Pro arrived so quickly and securely packaged. We dispatch orders placed before 3:30 p.m. on weekdays the same day, and we use secure, reusable packaging for safe delivery.

We are really pleased the phone met your expectations, especially with the condition. Our 'Very Good' grade means light signs of use, but we love it when a device looks near perfect, like yours did. We put every phone through extensive certified checks to make sure it is 100% functional.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Turn your old phone into cash instead of leaving it in a drawer. We take phones working or not. Follow the instructions with your order and reuse the packaging to send yours back.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

29 sep 2026

Hi Matt,

Thank you for your review.

I'm really pleased your iPhone 16 Pro arrived in pristine condition and was exactly as described. Our 'Pristine' grade means very light signs of use, so it's great to hear it looked perfect. We put all our devices through extensive certified checks to ensure full functionality.

We guarantee a minimum of 85%+ battery health with all our refurbished devices, so a battery over 90% gives you excellent performance. We focus on providing real value by using the highest quality parts and refusing to cut corners, so it’s good to know you found it great value for money.

Finished with your old phone? Send it our way. Working, faulty or damaged, we’re interested. Your purchase includes instructions, and you can reuse the packaging to send it back.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

29 sep 2026

Hi Mr Furnell,

Thank you for your review. It's great to hear you found our service excellent and straightforward. We work hard to make your experience with us as easy and positive as possible. All our customer service and testing are handled in-house by our own team, which helps us maintain a really high standard.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

28 sep 2026

Hello JO,

Thanks for your great review. We're happy to hear you found ordering easy. We aim to make it simple for you to find and buy the right phone.

It's also great that your order arrived quickly. We dispatch orders placed before 3:30 p.m. on weekdays the same day, typically via Royal Mail Tracked 24.

You've found one of the UK's best-kept tech secrets. We are a small, independent company with a very high product standard, all backed by our amazing customer support team.

Finished with your old phone? Send it our way. Working, faulty or damaged, we’re interested. Your purchase includes instructions, and you can reuse the packaging to send it back.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

28 sep 2026

We’re sorry to hear that your experience with us hasn’t met your expectations. Please reach out to us at info@thebigphonestore.co.uk, and one of our customer service representatives will be happy to assist you further.
Kind regards,
Customer Relations Team
The BIG Phone Store

Antwoord van The Big Phone Store

28 sep 2026

Hi Louise,

Thank you for your fantastic review!

I'm really happy to hear you found it an easy way to buy a quality phone. We put all our refurbished devices through extensive certified checks to make sure they are 100% functional. We also use the highest quality parts in our refurbishments.

It's also great that you experienced our fast delivery and found a great price. We aim for super-quick delivery; orders placed before 3:30 p.m. on weekdays are dispatched the same day via Royal Mail Tracked 24.

We love hearing that you'd recommend us. You have discovered one of the industry's best-kept secrets. We have a very high product standard and this is all backed up by our amazing customer support team.

Upgraded? We want your old phone too, even if it’s faulty. Follow the instructions included with your purchase and reuse the same packaging to send it back to us.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Antwoord van The Big Phone Store

28 sep 2026

Hi Hayley,

Thanks for your fantastic review.

It’s great to hear our fast service made you happy. We aim for super-quick delivery; orders placed before 3:30 p.m. on weekdays go out the same day via Royal Mail Tracked 24.

I'm also really pleased you're happy with your new phone and the price. We guarantee all our refurbished devices are 100% functional, so you get a phone you can rely on. We also pride ourselves on having one of the highest battery health guarantees in the industry, with a minimum of 85% on all refurbished devices, because we know how important consistent performance is.

Turn your old phone into cash instead of leaving it in a drawer. We take phones working or not. Follow the instructions with your order and reuse the packaging to send yours back.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

28 sep 2026

Hi Hayley,

Thanks for your kind review.

It’s great to hear your phone offered excellent quality and value for money. We put all our refurbished devices through extensive certified checks to guarantee they are 100% functional for you. We also use the highest quality parts in our refurbishments.

We are glad your delivery was super quick and very well packaged. We dispatch orders placed before 3:30 p.m. on weekdays the same day. Your device also arrives in secure, reusable packaging.

Finished with your old phone? Send it our way. Working, faulty or damaged, we’re interested. Your purchase includes instructions, and you can reuse the packaging to send it back.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

28 sep 2026

Hi Philip,

Thank you for your fantastic review.

It's great to hear our customer service was excellent. We are also thrilled that your phone arrived in such great condition, especially when you were expecting some scratches. We grade our refurbished phones on cosmetic condition, and it sounds like yours was a real winner. Every device goes through extensive checks to make sure it works perfectly, too.

We are so pleased you will definitely use us again. You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Kind Regards,
Dee The Big Phone Store Team

Antwoord van The Big Phone Store

28 sep 2026

Hi Scott,

Thanks for your review.

It’s great to hear your phone was exactly as you expected. We put all our refurbished devices through extensive certified checks to make sure they are 100% functional for you.

We also make sure every order is securely packaged and dispatched quickly, so it's good to know your delivery was swift and safe.

Hearing you'd highly recommend us is the best compliment we can get. We are really grateful for customer recommendations.

Upgraded? We want your old phone too, even if it’s faulty. Follow the instructions included with your purchase and reuse the same packaging to send it back to us.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

28 sep 2026

Hi there,

Thank you for leaving a review.

It's excellent to hear how pleased you are with our site and the quality of our phones. We put all our refurbished devices through extensive certified checks so they are 100% functional for you.

We are also really happy you found the condition to be great. We grade our refurbished phones on cosmetic condition, like 'Pristine' or 'Very Good', but all our devices are fully working regardless of grade.

A smooth delivery is important to us. We dispatch orders placed before 3:30 p.m. on weekdays the same day for fast delivery.

Hearing that you would recommend us to anyone means a lot. We are grateful for customer recommendations as it helps others trust us too.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

28 sep 2026

Hi Gwen,

Thank you for your review.

It's great to hear you are happy with your phone. We put all our refurbished devices through extensive certified checks to make sure they are 100% functional. We also use the highest possible quality parts in all our refurbishments.

We are glad you found our price fair too. We refuse to cut corners, so our pricing reflects the quality you receive, not a race to the bottom with hidden faults.

It’s good to know your delivery was quick. We dispatch orders placed before 3:30 p.m. on weekdays the same day. Standard delivery is typically next working day.

Turn your old phone into cash instead of leaving it in a drawer. We take phones working or not. Follow the instructions with your order and reuse the packaging to send yours back.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁