The website was easy to use - looking at my options in terms of price and condition. My 'new' phone arrived promptly and safely. Everything transferred across to the Samsung 25 Ultra without issue. I... Toon meer
Bedrijf heeft geantwoord
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Phone arrived in 4 working days which isn't bad considering I live about as far north as you can go on the British mainland & in the middle of nowhere, I'm sure it would be quicker if you live in civi... Toon meer
Bedrijf heeft geantwoord
What an excellent company and customer service. I bought the Huawei pro 30 from them. It came packaged well and included a free case and accessories. A pleasant suprise. The mobile was like brand new.... Toon meer
Bedrijf heeft geantwoord
Straightforward and speedy response and delivery. My refurbished phone has not disappointed so far although the charging of it seems a bit erratic. The scuffs around the edges were as described and th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele telefoon winkel
- ook in
- Computerwinkel
- Elektronicawinkel
- Mobiele telefoon recycle- en unlockservice
- Mobiele telefoonaccessoire winkel
- Recycling center
Over The Big Phone Store
Geschreven door het bedrijf
Useful Links
Trusted Expertise Since 1999
At The Big Phone Store, we’ve spent over 25 years perfecting mobile refurbishment. As pioneers in the industry with one of Europe’s largest dedicated showrooms, we don't just sell phones—we restore them to their full potential. Every device in our inventory is physically in stock and rigorously prepared by our in-house specialists, ensuring the tech in your hand feels as good as new.
Our commitment to excellence was recently recognised at the Mobile News Awards 2026, where we were honoured with Best Customer Service (Consumer) and named as finalists for both Best Trade-In and Best Refurbishment Programme.
The Big Phone Store Promise
Comprehensive Protection: 12-month warranty included, with extended coverage options up to a lifetime guarantee.
Battery Excellence: Up to 100% bettery health, guaranteed 85%+ on all phones (100%+ on 'Like New' Mobiles).
Seamless Delivery: Fast, free shipping to suit your schedule.
Risk-Free Shopping: 45-day returns policy for total peace of mind.
Rigorous Testing: A 90-point diagnostic check on every single handset.
Total Freedom: Every device is unlocked and ready for any SIM.
Honesty First: A transparent trade-in policy with assessments completed within 48 hours and 98% accurate quote.
Award-Winning Support: Direct access to the UK’s leading customer service team.
A Smarter, Greener Way to Upgrade
Experience flagship performance without the flagship price tag or the burden of a long-term contract. By choosing refurbished, you are getting a device that has been meticulously restored—from battery efficiency to camera clarity. You simply choose the cosmetic grade that fits your budget; the internal performance is guaranteed across the board.
Personalised Support
Not sure which model is right for you? Our experts are available via WhatsApp to provide tailored recommendations. Whether you're a professional needing productivity tools or a photographer looking for the best lens, we’ll help you find your perfect match.
Our Promise to you
Geschreven door het bedrijf
- Our Honesty Promise - Committed to Transparency
- Your trade-in quote is guaranteed as long as the details you give match the device we receive. No surprises. No down-pricing tactics. You get a fair, locked-in price every time.
- Our Environmental Promise - Committed to Sustainability
- Your device comes from a business committed to a sustainable workplace. Refurbishing, solar-powered operations, recycled packaging and responsible recycling are standard parts of how we work.
Our Quality Guarantee- Committed to Excellence
Phones that Keep You Connected
Contactgegevens
Units 9 Wednesfield Business Park, Waddens Brook Lane, WV11 3SF, Wolverhampton, Verenigd Koninkrijk
- 01902 256 300
- info@thebigphonestore.co.uk
- www.thebigphonestore.co.uk
4,8
Uitstekend
6K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Excellent quality and value for money
Excellent quality and value for money, super quick delivery, very well packaged
28 september 2026
Antwoord van The Big Phone Store
Hi Hayley,
Thanks for your kind review.
It’s great to hear your phone offered excellent quality and value for money. We put all our refurbished devices through extensive certified checks to guarantee they are 100% functional for you. We also use the highest quality parts in our refurbishments.
We are glad your delivery was super quick and very well packaged. We dispatch orders placed before 3:30 p.m. on weekdays the same day. Your device also arrives in secure, reusable packaging.
Finished with your old phone? Send it our way. Working, faulty or damaged, we’re interested. Your purchase includes instructions, and you can reuse the packaging to send it back.
Kind Regards,
Ben The Big Phone Store Team
Customer service was excellent
Customer service was excellent. The phone arrived. It said on the website that it might have some scratches on the case. I could not see a single scratch and the phone works perfectly. Will definitely use this shop again
21 september 2026
Antwoord van The Big Phone Store
Hi Philip,
Thank you for your fantastic review.
It's great to hear our customer service was excellent. We are also thrilled that your phone arrived in such great condition, especially when you were expecting some scratches. We grade our refurbished phones on cosmetic condition, and it sounds like yours was a real winner. Every device goes through extensive checks to make sure it works perfectly, too.
We are so pleased you will definitely use us again. You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.
One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.
Kind Regards,
Dee The Big Phone Store Team
The phone was exactly as described
The phone was exactly as described. Delivery was swift and the phone was very securely packaged. All in all a very pleasant experience from start to finish, and all at a great price. I would highly recommend this business.
21 september 2026
Antwoord van The Big Phone Store
Hi Scott,
Thanks for your review.
It’s great to hear your phone was exactly as you expected. We put all our refurbished devices through extensive certified checks to make sure they are 100% functional for you.
We also make sure every order is securely packaged and dispatched quickly, so it's good to know your delivery was swift and safe.
Hearing you'd highly recommend us is the best compliment we can get. We are really grateful for customer recommendations.
Upgraded? We want your old phone too, even if it’s faulty. Follow the instructions included with your purchase and reuse the same packaging to send it back to us.
Many Thanks,
Charlie The Big Phone Store Team
I was very pleased with site they had…
I was very pleased with site they had great phones very reliable price very good condition great delivery would recommend them to anyone
28 september 2026
Antwoord van The Big Phone Store
Hi there,
Thank you for leaving a review.
It's excellent to hear how pleased you are with our site and the quality of our phones. We put all our refurbished devices through extensive certified checks so they are 100% functional for you.
We are also really happy you found the condition to be great. We grade our refurbished phones on cosmetic condition, like 'Pristine' or 'Very Good', but all our devices are fully working regardless of grade.
A smooth delivery is important to us. We dispatch orders placed before 3:30 p.m. on weekdays the same day for fast delivery.
Hearing that you would recommend us to anyone means a lot. We are grateful for customer recommendations as it helps others trust us too.
One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.
Kind Regards,
Ben The Big Phone Store Team
Antwoord van The Big Phone Store
Hi Gwen,
Thank you for your review.
It's great to hear you are happy with your phone. We put all our refurbished devices through extensive certified checks to make sure they are 100% functional. We also use the highest possible quality parts in all our refurbishments.
We are glad you found our price fair too. We refuse to cut corners, so our pricing reflects the quality you receive, not a race to the bottom with hidden faults.
It’s good to know your delivery was quick. We dispatch orders placed before 3:30 p.m. on weekdays the same day. Standard delivery is typically next working day.
Turn your old phone into cash instead of leaving it in a drawer. We take phones working or not. Follow the instructions with your order and reuse the packaging to send yours back.
Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁
Disappointing outcome
Phone itself is good but I paid extra to have the screen protector fitted and they forgot to do it. Was refunded the extra cost and sent the protector to fit myself but with no instructions and no expertise, I now have a screen that’s covered in bubbles. Not happy at all.
19 september 2026
Antwoord van The Big Phone Store
We’re sorry to hear that your experience with us hasn’t met your expectations. Please reach out to us at info@thebigphonestore.co.uk, and one of our customer service representatives will be happy to assist you further.
Kind regards,
Customer Relations Team
The BIG Phone Store
Antwoord van The Big Phone Store
Hi Daniel,
Thank you for your review.
It's great to hear you're happy with your new phone and the packaging. We put every refurbished device through certified checks to make sure it's 100% functional for you. We also guarantee all our refurbished devices have a minimum battery health of 85% because we know how important that is.
Your phone arrived in secure, reusable packaging. You can actually use this to send us your old phone too.
One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.
Many Thanks,
Charlie The Big Phone Store Team
Great experience
Great experience. Phone exactly as described, delivered quickly, and at a competitive price. I used the box to return two old phones and the price they offered was honoured in full. Would not hesitate to use again.
24 september 2026
Antwoord van The Big Phone Store
Hi Andrew,
Thank you for your review.
It's great to hear you had such a positive experience. We're pleased your phone arrived exactly as described and was delivered quickly. We put every device through rigorous certified checks to ensure it's 100% functional and accurately graded.
We're especially happy to hear that when you used our service to return your old phones, we honoured the price in full. We designed our trade-in system to give accurate prices upfront. We guarantee the price we offer is the price we pay, provided the description is honest. We want to avoid hidden reductions completely.
It means a lot that you wouldn't hesitate to use us again. Our goal is always for customers to be happy with our products and service.
For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.
Kind Regards,
Ben The Big Phone Store Team
Absolutely stellar
Absolutely stellar. I got a “good” condition iPhone 14 Plus in yellow 256GB and I’m never looking back.
The condition exceeded expectations and it was packaged beautifully and intricately. Well protected during transit too.
I will get my future devices from this store and I will spread the word.
Phenomenal
25 september 2026
Review zonder uitnodiging
Antwoord van The Big Phone Store
Hi Sean,
Thank you for your fantastic review!
I'm thrilled to hear that you're so happy with your 'Good' condition iPhone 14 Plus. It's brilliant that the condition exceeded your expectations. We grade all our refurbished phones carefully, but it’s always great when they arrive looking even better than expected. We only use the highest quality parts and put every device through extensive checks to make sure it's 100% functional.
We also love hearing that the packaging was beautiful and protected your phone well. We designed our secure, reusable packaging to make sure your phone gets to you safely.
It's the best compliment when customers say they'll come back and recommend us to others. Thank you for spreading the word!
You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.
Turn your old phone into cash instead of leaving it in a drawer. We take phones working or not. Follow the instructions with your order and reuse the packaging to send yours back.
Warm Wishes,
Cassandra The Big Phone Store Team
Very competitive price
Very competitive price , excellent service and delivery , good quality of phone received
25 september 2026
Antwoord van The Big Phone Store
Hi Paul,
Thank you for your fantastic review!
It's great to hear that you found our price competitive and that you were happy with the excellent service and delivery. We price-check regularly to stay fair and aim to offer great value. We handle all customer service and dispatch in-house, so it's great to know our team made a difference. Your order was dispatched quickly and typically arrives the next working day.
We're especially pleased that you received a good quality phone. We only use the highest possible quality parts and put every refurbished device through extensive certified checks. You deserve a phone that performs perfectly, which is why we guarantee a minimum of 85% battery health on all our refurbished devices.
One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.
Many Thanks,
Charlie The Big Phone Store Team
Excellent communication
Excellent communication, very super fast process in getting my phone sent, assessed and paid. Although, had expected more for my phone (as anyone would), but other than that, a great service.
18 september 2026
Antwoord van The Big Phone Store
Hi, thank you for your review.
It's great to hear that our communication was excellent and that the trade-in process was super fast for you, from sending your phone to getting paid. We designed our trade-in system to give you a more accurate price upfront and guarantee it, avoiding nasty surprises. We want the process to be as smooth and transparent as possible. We proudly pay the full quoted price on the exact day we receive and process the device, provided the description is honest.
I understand wanting to get as much as possible for your old phone. We always aim to offer fair prices based on an honest assessment of its condition.
For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.
Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁
Excellent service and phone as…
Excellent service and phone as described. Very impressed.
23 september 2026
Antwoord van The Big Phone Store
Hi Kizzy Lou,
Thank you for your excellent review.
It's great to hear that you found our service excellent and that your phone was exactly as described. We rigorously test all our refurbished devices to ensure they are 100% functional, and we grade them purely on cosmetic condition so you know exactly what to expect. Our goal is for you to be happy with both the product and the service you receive.
Don’t let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.
Many Thanks,
Charlie The Big Phone Store Team
Brilliant service quality phone
17 september 2026
Antwoord van The Big Phone Store
Hi Yusef,
Thank you for your review.
It's great to hear you experienced brilliant service and received a quality phone. We put every device through certified checks in-house to make sure they are 100% functional, and we only use the highest quality parts in our refurbishments. We are proud of our high standards and glad you noticed them.
One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.
Kind Regards,
Ben The Big Phone Store Team
exactly what it says on the tin😀
quick delivery, well managed service where you get what you order, no problems
17 september 2026
Antwoord van The Big Phone Store
Hi TIM,
Thank you for your review.
It's great to hear your delivery was quick and that you received exactly what you ordered with no problems. We work hard to ensure every device is thoroughly tested in-house and dispatched swiftly so you can get your phone fast and without fuss.
Upgraded? We want your old phone too, even if it’s faulty. Follow the instructions included with your purchase and reuse the same packaging to send it back to us.
Many Thanks,
Charlie The Big Phone Store Team
Antwoord van The Big Phone Store
Hi, Alice,
Thanks for your feedback. Glad to hear you found it good.
You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.
One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.
Kind Regards,
Ben The Big Phone Store Team
Delivered refurb phone quickly and it's…
Delivered refurb phone quickly and it's of good quality.
24 september 2026
Antwoord van The Big Phone Store
Hi Terry,
Thank you for your review.
It’s great to hear your refurbished phone arrived quickly and that you are happy with its quality. We make sure all our refurbished devices go through extensive certified checks so they are 100% functional.
Turn your old phone into cash instead of leaving it in a drawer. We take phones working or not. Follow the instructions with your order and reuse the packaging to send yours back.
Warm Wishes,
Cassandra The Big Phone Store Team
Antwoord van The Big Phone Store
Hi Yasemin,
Thank you for your review.
It's fantastic to hear you received an excellent phone and experienced excellent service. We put all our refurbished phones through extensive certified checks to make sure they are 100% functional for you. Our in-house team handles all customer service directly, so you always get help from someone who knows our products.
Don’t let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.
Many Thanks,
Charlie The Big Phone Store Team
Fast delivery,phone was in perfect…
Fast delivery,phone was in perfect condition as described
23 september 2026
Antwoord van The Big Phone Store
Hi Mr F,
Thank you for your review.
I'm really pleased your phone arrived quickly and was in perfect condition, exactly as you expected. We work hard to ensure our device grades accurately reflect their cosmetic state, so you always know what to expect.
Finished with your old phone? Send it our way. Working, faulty or damaged, we’re interested. Your purchase includes instructions, and you can reuse the packaging to send it back.
Warm Wishes,
Cassandra The Big Phone Store Team
Arrived quickly...battery power…
Arrived quickly...battery power 100%...everything arrived as promised
15 september 2026
Antwoord van The Big Phone Store
Hi Mark Smulian,
Thanks for your review.
I'm really pleased your phone arrived quickly and that you received 100% battery power. We know you want your new phone fast, and we guarantee a minimum of 85%+ battery health with all our refurbished devices, so it's great to hear yours came in perfect condition.
One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.
Many Thanks,
Charlie The Big Phone Store Team
Great service
Great service, fast delivery price is brilliant. I have purchase 5 phone over the last 2 year, all still working brilliantly
14 september 2026
Antwoord van The Big Phone Store
Hi Michelle,
Thank you for your review.
It's great to hear you've had such a good experience with our service, fast delivery, and brilliant prices. We are especially pleased that all five phones you've bought from us over the last two years are still working brilliantly. We put every refurbished device through extensive certified checks to make sure they are 100% functional and stand by them with a 12-month warranty.
Upgraded? We want your old phone too, even if it’s faulty. Follow the instructions included with your purchase and reuse the same packaging to send it back to us.
Many Thanks,
Charlie The Big Phone Store Team
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