The Big Phone Store Reviews 

Antwoord van The Big Phone Store

23 sep 2026

Hi Mark Smulian,

Thanks for your review.

I'm really pleased your phone arrived quickly and that you received 100% battery power. We know you want your new phone fast, and we guarantee a minimum of 85%+ battery health with all our refurbished devices, so it's great to hear yours came in perfect condition.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

22 sep 2026

Hi Michelle,

Thank you for your review.

It's great to hear you've had such a good experience with our service, fast delivery, and brilliant prices. We are especially pleased that all five phones you've bought from us over the last two years are still working brilliantly. We put every refurbished device through extensive certified checks to make sure they are 100% functional and stand by them with a 12-month warranty.

Upgraded? We want your old phone too, even if it’s faulty. Follow the instructions included with your purchase and reuse the same packaging to send it back to us.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

22 sep 2026

Hi Denny,

Thanks for your review.

It's great you found such a good deal on your Google Pixel 8 Pro. We grade our phones on cosmetic condition. It’s good that the small marks on the side don't affect your experience, especially with your screen and back being perfect. Your battery health of 89% is excellent. We guarantee a minimum of 85%+ battery health with all our refurbished devices.

I'm sorry the wrong privacy screen protector arrived first. I’m glad our team quickly sent out the correct one for you. We always aim to resolve issues fast.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard, and this is all backed up by our amazing customer support team.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Kind Regards,
Dee The Big Phone Store Team

Antwoord van The Big Phone Store

22 sep 2026

Hi Anthony,

Thank you for your review.

It's great to hear you received clear advice before your purchase. Our customer service team is in-house, ready to help you make the best choice.

I'm glad your phone arrived quickly and in very good condition. We dispatch orders the same day if placed before 3:30 p.m. on weekdays. Every refurbished device undergoes extensive certified checks to ensure it's 100% functional.

It's also good to know the packaging worked well. Our packaging is designed to be secure and reusable.

Don’t let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Antwoord van The Big Phone Store

21 sep 2026

Hi Karl,

Thanks for your review.

I'm glad you're happy with your product. We put all our refurbished devices through extensive testing to make sure they are 100% functional for you. We also guarantee a minimum battery health of 85% on all our refurbished devices because we know how important good battery performance is.

It's great to hear our service met your expectations. Our entire team handles everything in-house, from refurbishment to customer support, so we can give you the best possible experience.

We really appreciate you recommending us. Word of mouth means a lot to our independent business.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

21 sep 2026

Hi Catherine,

Thank you for your review. It's great to hear you found our process for selling your unwanted phone easy to use. We designed our trade-in system to give you a more accurate price upfront, which avoids any nasty surprises.

I'm also glad you experienced our prompt service and excellent communication. We handle all our operations in-house, so our team can provide clear updates quickly. We are truly grateful when customers like you highly recommend us.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

21 sep 2026

Hi Hopi,

Thank you for taking the time to share your feedback.

It's fantastic to hear your first refurbished phone has worked perfectly from the start. We put all our devices through extensive certified checks to make sure they are 100% functional for you.

I'm sorry the second phone developed a fault. It's frustrating when that happens, but I'm really pleased our team handled it quickly and efficiently for you. We stand by our 12-month warranty, and our in-house technicians work hard to get things resolved fast if an issue comes up.

It means a lot to us that you felt compelled to write such a positive review.

Turn your old phone into cash instead of leaving it in a drawer. We take phones working or not. Follow the instructions with your order and reuse the packaging to send yours back.

Best Regards,
Elizabeth The Big Phone Store Team

Antwoord van The Big Phone Store

21 sep 2026

Hi Alan,

Thank you for your review.

I'm really glad you found our catalogue and product information helpful. We work hard to make sure all the details are clear so you can easily choose the right phone for you.

It’s great to hear you were impressed with our overall service too. We aim to make the entire buying process smooth and straightforward.

Finished with your old phone? Send it our way. Working, faulty or damaged, we’re interested. Your purchase includes instructions, and you can reuse the packaging to send it back.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

21 sep 2026

Hi Al,

Thank you for your review.

It's great to hear your phone was exactly as described and in better condition than you expected for a 'Good' grade. Our grades are purely cosmetic, and every device we sell is thoroughly tested to be 100% functional. We make sure they all work perfectly.

I'm also happy the battery is performing well for you. We guarantee all our refurbished devices come with a minimum of 85% battery health because we know how important a reliable battery is.

We appreciate your kind words about the value, easy purchase, communications, and quick delivery. We work hard to make buying a phone straightforward and reliable for you.

Finished with your old phone? Send it our way. Working, faulty or damaged, we’re interested. Your purchase includes instructions, and you can reuse the packaging to send it back.

Thanks Again,
Abdul The Big Phone Store Team

Antwoord van The Big Phone Store

21 sep 2026

Hi there,

Thanks for your review.

It's great to hear that you found the process easy, had a good choice, and received excellent service. We work hard to make sure our range of products and our in-house customer support make buying a phone straightforward.

Don’t let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

Geüpdatet op 21 sep 2026

Dear Miss Jo Smith,

We’re glad to hear you’re happy with the phone and feel it was good value for money.

Unfortunately, as we are not the courier, we have no control over the route Royal Mail takes once a parcel enters their network. We can see that you were in contact with our Customer Service team, who assisted you and also contacted Royal Mail directly to find out what was causing the delay.

We’re pleased it eventually arrived safely and hope you enjoy your phone.

Kind regards,
Customer Relations Team
The BIG Phone Store

Antwoord van The Big Phone Store

21 sep 2026

Hi Hazel,

Thanks for your review.

It's great to hear your phone arrived as described, quicker than you expected, and was well packaged. We put every device through extensive certified checks to make sure it's 100% functional and matches its cosmetic grade. We also dispatch orders placed before 3:30 p.m. on weekdays the same day, typically via Royal Mail Tracked 24. We use secure, reusable packaging for delivery, which helps reduce e-waste.

Turn your old phone into cash instead of leaving it in a drawer. We take phones working or not. Follow the instructions with your order and reuse the packaging to send yours back.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

21 sep 2026

Hello Emily,

Thank you for your review.

I'm really pleased you found the phone in good condition and exactly as advertised. We put every refurbished device through certified checks to make sure it's 100% functional and matches its cosmetic grade precisely, so you know exactly what you're getting. It's great that your experience was straightforward too.

Don’t let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

20 sep 2026

Hi Linda,

Thank you for your review.

It's great to hear your phone arrived with a very prompt and secure delivery. We work hard to get your orders to you quickly and safely. We always aim for same-day dispatch for orders placed before 3:30 p.m. on weekdays, with typical next working day delivery via Royal Mail Tracked 24.

Don’t let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

19 sep 2026

Hi Bridget,

Thank you for your review.

We're glad your phone was delivered promptly and in good order, and that you found it to be a good price. We make sure all orders placed before 3:30 p.m. on weekdays are dispatched the same day, typically arriving next working day via Royal Mail Tracked 24. Also, all our refurbished devices undergo extensive certified checks to ensure they are 100% functional, and we only use the highest quality parts.

I'm sorry you had a little trouble with the instructions for turning off the phone and understanding the SIM card setup. We aim for clarity for all our customers, and your feedback helps us improve our guides. All our refurbished phones are sold unlocked to work with any UK SIM card.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard, and this is all backed up by our amazing customer support team.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

19 sep 2026

Hi Allen,

Thank you for taking the time to share your great feedback.

We are glad to hear your purchase was straightforward and exactly how you like to do business. We know you want your new tech fast. That's why we dispatch orders placed before 3:30 p.m. on weekdays the same day, with next working day delivery via Royal Mail Tracked 24. We also include a USB charging cable and SIM tool with all refurbished phones.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard, and this is all backed up by our amazing customer support team.

Upgraded? We want your old phone too, even if it’s faulty. Follow the instructions included with your purchase and reuse the same packaging to send it back to us.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

19 sep 2026

Hi Michael,

Thank you for sharing your experience. It's great to hear how delighted you were with the £420 payment for your iPhone 16 Pro and how quickly it reached your bank. We know that many customers feel sceptical about trade-in offers.

We work hard to give accurate prices upfront. As long as you describe your device honestly, the price we offer is the price we pay. We proudly pay the full quoted price on the day we receive and process your device. We don't believe in pricing games or last-minute reductions.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

19 sep 2026

Hi Mrjosephlundy,

Thank you for your review. We are happy to hear that everything was good with your order.

Our goal is always for customers to be happy with both our products and the service they receive. We're proud to handle all our refurbishment, testing, and customer service in-house, so we can control the quality every step of the way.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

18 sep 2026

Hi James,

Thank you for your fantastic review. We genuinely appreciate you taking the time to share your experience, especially when you feel we went above and beyond. We don't think any customer is "annoying" when they need help; we just focus on making things right for you.

It’s great to hear your refurbished Google Pixel arrived the next day, well-packaged, and looking like new, with no scratches or marks. Our rigorous testing and grading process ensures devices graded 'Like New' meet those high expectations. We also guarantee a minimum of 85% battery health on all our refurbished devices because we know how important good performance is.

We understand how frustrating it can be when a phone breaks unexpectedly, and we're really pleased our team could get your screen fixed quickly and have it back to you in time for your holiday. Our customer support is entirely in-house, and our goal is always to provide patient, accommodating help.

We're also glad you found our pricing super competitive, especially with our strong battery health promise. We focus on providing quality devices and excellent service, not just the cheapest price.

Turn your old phone into cash instead of leaving it in a drawer. We take phones working or not. Follow the instructions with your order and reuse the packaging to send yours back.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

18 sep 2026

Hi Maria,

Thank you for your fantastic review.

It’s great to hear that your phone arrived in pristine condition, exactly as described. We put a lot of effort into our grading process, and it’s always rewarding to know that our 'Pristine' devices meet your expectations.

Don’t let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.

Many Thanks,
Charlie The Big Phone Store Team