The Big Phone Store Reviews 

Antwoord van The Big Phone Store

18 sep 2026

Hi Helen,

Thanks for leaving such a fantastic review.

It's a shame the first iPhone had a WiFi issue. But I'm really glad to hear our customer service team, and the 'lovely lady' you spoke with, quickly sorted it out. We believe in real human interaction to resolve issues quickly, not endless bots, which is why all our customer service is handled in-house here in the UK.

It's great that the replacement arrived quickly and was even better cosmetically. We put all our refurbished devices through extensive certified checks to make sure they're 100% functional, and we only use the highest quality parts in our refurbishments. We are so happy we could save your granddaughter's birthday!

It sounds like you've discovered one of the industry's best-kept secrets. We are not a massive household name, but we have some of the highest customer satisfaction rates and product standards, all backed up by our amazing customer support team.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Best Regards,
Elizabeth The Big Phone Store Team

Antwoord van The Big Phone Store

18 sep 2026

Hi Christelle,

Thank you for your review.

It's great to hear you're happy with your phone. We put all our refurbished devices through extensive certified checks to make sure they're 100% functional, and we only use the highest quality parts in our refurbishments.

I'm sorry the charger wasn't up to scratch for you. We aim to provide fully functional accessories, and I understand how frustrating this can be. I'll pass this feedback on to our team.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Antwoord van The Big Phone Store

18 sep 2026

Hello Ranjan,

Thank you for your fantastic review.

It's great to hear you received superb service and that your immaculate phone arrived with next-day delivery. We always aim for fast, reliable shipping, dispatching orders placed before 3:30 p.m. on weekdays the very same day.

We're also glad to hear your phone works well like new. We put all our refurbished devices through extensive certified checks and use high-quality parts to make sure they perform perfectly. We guarantee a minimum of 85% battery health with all our refurbished phones.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Don’t let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

18 sep 2026

Hello Mr Mcnulty,

Thank you for your excellent review.

We are really pleased to hear your phone's quality was excellent and that delivery was likewise. We put all our refurbished devices through extensive certified checks to ensure they are 100% functional, and we back this with a 12-month warranty covering any internal manufacturing faults. We also pride ourselves on fast, reliable delivery, dispatching orders placed before 3:30 p.m. on weekdays the very same day.

Upgraded? We want your old phone too, even if it’s faulty. Follow the instructions included with your purchase and reuse the same packaging to send it back to us.

Warm Wishes,
Cassandra The Big Phone Store Team

Antwoord van The Big Phone Store

18 sep 2026

Hi Paul,

Thank you for your review.

It's great to hear you had very good, quick service. We always aim for fast, reliable delivery and dispatch orders placed before 3:30 p.m. on weekdays the very same day.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

18 sep 2026

Hi Elaine,

Thank you for sharing your review with us.

I'm truly sorry to hear about the significant delay with your order due to the issue with Royal Mail. It's incredibly frustrating when something like that happens, and I completely understand your disappointment in having to wait so long for your new phone.

I am, however, very glad that our customer service team was excellent and could help you through it. Our team handles all customer service in-house, and we pride ourselves on giving you direct, human support when you need it most.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

18 sep 2026

Hello there,

Thank you for your review.

It's great to hear you received two immaculate second-hand phones quickly and exactly as you expected. We take pride in our device grading, which is purely cosmetic, and guarantee all our phones are 100% functional. This means you get a device that looks great and works perfectly.

We also aim for fast delivery; orders placed by 3:30 p.m. on weekdays go out the same day. It means a lot that you'd highly recommend us and found our prices competitive. We focus on delivering real value and quality.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

17 sep 2026

Hi Hannah,

Thank you for sharing your experience with us.

It's fantastic to hear you're happy with your phone's pristine condition. Our grading system helps you choose the cosmetic look you want, and we make sure all devices are 100% functional, regardless of their grade. We use the highest quality parts in our refurbishments, and every device goes through extensive certified checks to ensure it works perfectly.

I'm also glad your delivery was excellent and fast. We dispatch orders placed before 3:30 p.m. on weekdays the same day, with delivery typically being next working day.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard, and this is all backed up by our amazing customer support team.

Turn your old phone into cash instead of leaving it in a drawer. We take phones working or not. Follow the instructions with your order and reuse the packaging to send yours back.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

Geüpdatet op 17 sep 2026

Dear James,

Thank you for your order and for taking the time to leave feedback.

We can see that a dispatch email was sent to you, along with your original order confirmation. Occasionally, automated emails can be filtered into spam or junk folders, so we would recommend checking these as well.

We’re pleased to see that Royal Mail also provided an update on the day of delivery and hope you’re happy with your purchase.

Kind regards,
Customer Relations Team
The BIG Phone Store

Antwoord van The Big Phone Store

17 sep 2026

Hi Peter, thank you for your review.

It's great to hear you found suitable phones at a reasonable price for their condition. We are really upfront with our grading system, so you know exactly what to expect cosmetically. All our devices undergo extensive certified checks to make sure they are 100% functional, and we only use the highest quality parts in our refurbishments.

I'm also glad that ordering was easy and that your phone arrived safely and quickly. We dispatch orders placed before 3:30 p.m. on weekdays the same day, with delivery typically being next working day.

Don’t let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

17 sep 2026

Hi Oscar,

Thank you for your feedback!

It's great to hear you experienced really good service. Our team works hard to make sure every customer is happy with our support. We also appreciate you mentioning the packaging. We use secure, reusable packaging for all orders to protect your phone and help reduce waste.

Upgraded? We want your old phone too, even if it’s faulty. Follow the instructions included with your purchase and reuse the same packaging to send it back to us.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

17 sep 2026

Hi P Hodgson,

Thank you for your review.

It's great to hear you found our service quick and efficient. We handle all our operations, from testing to dispatch, right here in the UK to make sure you get your phone fast. We also appreciate you mentioning the website was easy to navigate. We want to make finding your perfect device simple and straightforward.

Turn your old phone into cash instead of leaving it in a drawer. We take phones working or not. Follow the instructions with your order and reuse the packaging to send yours back.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

17 sep 2026

Hi Steve,

Thank you for your feedback!

It's great to hear your new phone felt 'as new'. We carefully grade all our refurbished devices, so you get exactly what you expect in terms of cosmetic condition.

We're also really pleased you found the trade-in process easy. We built our system to give you a fair, guaranteed price upfront, avoiding any nasty surprises.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

16 sep 2026

Hi Neil,

Thanks for your fantastic review!

I'm really glad to hear your phone arrived exactly as described and that you're fully happy with both the service and the device. We grade our refurbished phones carefully, so it’s great to know your 'Pristine' device met your expectations perfectly. All our phones are also rigorously tested to be 100% functional.

It means a lot to us that you'd recommend us. Many customers find us through word-of-mouth, and we appreciate your trust.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

16 sep 2026

Hi Suleman,

Thank you for your fantastic review!

It's brilliant to hear that you found our process so fair and honest. We designed our trade-in system to give you an accurate price upfront, avoiding nasty surprises. It means the price we offer is the price you get, simple as that. We are also glad you felt safe and secure throughout, and that the whole process only took 3-4 days. Our team works hard to keep things efficient and transparent.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Thanks Again,
Abdul The Big Phone Store Team

Antwoord van The Big Phone Store

16 sep 2026

Hi Alan,

Thanks for your review.

It's fantastic to hear that your phone arrived in perfect condition, even though it wasn't our highest grade. We work hard to make sure our cosmetic grading is honest, so you always get a fully working device. That means even our 'Pristine' or 'Very Good' grades can look amazing.

We are really pleased you are delighted with your purchase. We also guarantee a minimum of 85%+ battery health on all refurbished devices, so you can be confident your phone will perform well every day.

Upgraded? We want your old phone too, even if it’s faulty. Follow the instructions included with your purchase and reuse the same packaging to send it back to us.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

16 sep 2026

Hi Peter,

Thanks so much for taking the time to leave us a review.

It's great to hear that your second phone was exactly as described, arrived quickly and undamaged, and is working brilliantly for you. We put every device through extensive certified checks so you get a phone that performs perfectly.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Don’t let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

15 sep 2026

Hello Nicola,

Thank you for your review.

It's great to hear that your phone was in excellent condition and that our communication about it was helpful. We grade all our refurbished phones clearly, from 'Good' to 'Like New', so you always know what to expect cosmetically. We even have a physical showroom in Wolverhampton where you can see the different grades yourself, which helps our customers make confident choices.

We are really pleased you would recommend us and plan to buy from us again.

Upgraded? We want your old phone too, even if it’s faulty. Follow the instructions included with your purchase and reuse the same packaging to send it back to us.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

15 sep 2026

Hi Rita,

Thank you for taking the time to leave us a review.

I'm really pleased to hear you had a lovely experience and love your new phone. It’s fantastic that you found the price good and that the device is so neat, almost like new. We believe everyone should get a high-quality device that feels great, which is why we put all our refurbished phones through extensive checks and aim for that 'Like New' feel.

Turn your old phone into cash instead of leaving it in a drawer. We take phones working or not. Follow the instructions with your order and reuse the packaging to send yours back.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

15 sep 2026

Hi R Pearson,

Thanks for leaving another great review! It's fantastic to hear that this is your third time choosing The Big Phone Store and that we were your first thought for a replacement phone. We really appreciate your continued trust.

We're so happy your iPhone 14 looks brand new and that you're very pleased with it. We put all our refurbished phones through extensive certified checks and use high-quality parts to make sure they perform and feel great. Our 'Like New' grade means the device looks practically flawless.

It's also good to hear the phone was well packed and delivered quickly. We dispatch orders placed before 3:30 p.m. on weekdays the same day, aiming for that fast, next-day delivery via Royal Mail Tracked 24.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Many Thanks,
Charlie The Big Phone Store Team