The Big Phone Store Reviews 

Antwoord van The Big Phone Store

15 sep 2026

Hi Debbie,

Thanks for your review.

It's great to hear that our website made it easy to find the right phone for you. We're also really pleased the phone arrived quickly and that you're happy with its smooth operation, the price, and our colour choices. We make sure all our refurbished devices go through extensive checks, so you get a fully functional phone every time.

Upgraded? We want your old phone too, even if it’s faulty. Follow the instructions included with your purchase and reuse the same packaging to send it back to us.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

15 sep 2026

Hi Queenstar,

Thank you for your review.

I'm really glad to hear you are happy with your phone. We work hard to make sure every device we send out meets our high standards. All our refurbished phones go through extensive certified checks to be 100% functional. This means you get a phone that works perfectly every time.

Turn your old phone into cash instead of leaving it in a drawer. We take phones working or not. Follow the instructions with your order and reuse the packaging to send yours back.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Antwoord van The Big Phone Store

15 sep 2026

Hi Simon,

Thanks for your review.

It’s good to hear you got a great price and that your order arrived quickly. We work hard to offer excellent value without ever cutting corners on quality. We also dispatch orders placed before 3:30 p.m. on weekdays the same day, so your phone gets to you fast.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

14 sep 2026

Hi MJ,

Thank you for your review.

It's great to hear you found our process easy to use, and that our product details were clear. We also appreciate you noting the prompt delivery and the great quality of your product. We put all our refurbished devices through extensive certified checks to make sure they are 100% functional, and we only use the highest quality parts. We also dispatch orders placed before 3:30 p.m. on weekdays the same day, so you get your phone fast.

Upgraded? We want your old phone too, even if it’s faulty. Follow the instructions included with your purchase and reuse the same packaging to send it back to us.

Alan, Customer Service
The Big Phone Store Team

Antwoord van The Big Phone Store

14 sep 2026

Hi Mr Sleigh,

Thank you for your review.

It's great to hear our trade-in process was so easy and quick for you to set up, package, and post. We designed our system to be straightforward. We are also happy the money was in your account as soon as we received your phone, just as we promise. We pride ourselves on honest payouts and paying the full quoted price on the day we process your device.

It's fantastic you found our price fair and better than a part-exchange. Our new trade-in system gives a price that truly reflects your device's exact condition, even for broken or faulty phones, to avoid hidden reductions.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

14 sep 2026

Hi Samantha,

Thanks for your review!

It's great to hear you are very pleased with your phone. We put all our refurbished devices through extensive certified checks so they are 100% functional.

We also really appreciate you recommending us. We love hearing that people have been recommended to us; it's honestly one of the best compliments we can get.

Don’t let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

14 sep 2026

Hi Rowal,

Thank you for your feedback.

I'm really pleased to hear you found a good choice of phones with us and that you liked the battery upgrade option. We guarantee a minimum of 85% battery health with all our refurbished devices, but giving you the choice to upgrade to a brand-new battery at cost price helps you get exactly what you need.

It's great to know your phone arrived quickly and that our setup instructions made it easy to get up and running. We dispatch orders placed before 3:30 p.m. on weekdays the same day, and we always aim for quick delivery.

Upgraded? We want your old phone too, even if it’s faulty. Follow the instructions included with your purchase and reuse the same packaging to send it back to us.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Antwoord van The Big Phone Store

14 sep 2026

Hi Mr P,

Thanks for your review.

It's great to hear we paid the original quoted price for your used iPhone and that you had no issues. We designed our trade-in system to give you an accurate price upfront. We want you to get the price you expect, without any nasty surprises or last-minute reductions.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

14 sep 2026

Hi Alistair,

Thank you for your review.

I'm really glad you're happy with your device, our service, and the delivery. We put all our refurbished phones through extensive certified checks, so you can be confident your device works as it should. Our dedicated in-house team handles all customer service and order dispatch, ensuring you get great support and quick delivery.

Don’t let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

14 sep 2026

Hi Josephine,

Thank you for your fantastic review.

I'm really glad our site was clear and easy to use. We aim for a straightforward process so you know what to expect when selling your device. It's great to hear your trade-in was quick and that you received the correct amount of money. We always pay the full quoted price when a device is described honestly.

We'd love to help you again. For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Antwoord van The Big Phone Store

13 sep 2026

Hi Neale,

Thank you for your review.

It's excellent to hear that your phone arrived quickly and that you are happy with its great condition. We work hard to get orders dispatched the same day on weekdays so you get your phone fast. We also put all our devices through rigorous certified checks, so they arrive in top working order and excellent cosmetic condition.

Finished with your old phone? Send it our way. Working, faulty or damaged, we’re interested. Your purchase includes instructions, and you can reuse the packaging to send it back.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Antwoord van The Big Phone Store

13 sep 2026

Hi Tony,

Thanks for your review.

It's great to hear you found our service and delivery excellent, and that you'd recommend us. We aim for highly efficient service from the moment you order, with same-day dispatch on weekdays.

You mentioned you are not sure about our after-sales service, but so far, it has been very good. We are here to help if you ever need us, with a 12-month warranty on refurbished devices and a 45-day return policy if you change your mind.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Turn your old phone into cash instead of leaving it in a drawer. We take phones working or not. Follow the instructions with your order and reuse the packaging to send yours back.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

12 sep 2026

Hi Daniel, Thanks for your feedback.
It's great to hear your phone arrived exactly when we said it would, and that the condition was just as advertised.
We work hard to get orders out quickly, aiming for same-day dispatch on weekdays. We also put all our refurbished devices through extensive certified checks. This means you can trust that the condition you select matches what you get, and that it's 100% functional.
Upgraded? We want your old phone too, even if it’s faulty. Follow the instructions included with your purchase and reuse the same packaging to send it back to us.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

12 sep 2026

Hi there,

Thank you for your excellent review. I'm really pleased to hear how smooth your order process was, from placing your iPhone 15 order to its quick delivery on Sunday. We work hard to get orders out fast. We aim for same-day dispatch on weekdays.

It's great that you were kept fully informed by both us and Royal Mail, and especially good to know your iPhone 15 arrived in perfect condition. We make sure all our devices go through extensive checks to ensure they are 100% functional.

Don’t let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.

Warm Wishes,
Cassandra The Big Phone Store Team

Antwoord van The Big Phone Store

11 sep 2026

Hi Leyton,

Thank you for your review. It's great to hear you had an amazing experience and that your phone arrived in mint condition. We put all our refurbished phones through certified checks and use clear grading like 'Like New' and 'Pristine' so you always get a fantastic-looking and fully working device.

We're also glad it came quickly and you enjoyed the goodies.

I'm really sorry about the broken charger. We strive to provide fully functional accessories, and I'll pass your feedback to our team so we can prevent this happening again.

Turn your old phone into cash instead of leaving it in a drawer. We take phones working or not. Follow the instructions with your order and reuse the packaging to send yours back.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

11 sep 2026

Hi Helen,

Thank you for your review. It's really good to hear you found our website easy to use and that your daughter's new phone arrived so quickly.

We are so glad the phone is fantastic and that you'll use us again. We put all our refurbished devices through extensive certified checks to make sure they are 100% functional, so you get a great phone every time.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

11 sep 2026

Hi,

Thank you for your feedback.

It's great to hear that everything was perfect with your order. We always aim for a straightforward and excellent experience for our customers.

Finished with your old phone? Send it our way. Working, faulty or damaged, we’re interested. Your purchase includes instructions, and you can reuse the packaging to send it back.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

11 sep 2026

Hi Rowena,

Thank you for your review.

It's great to hear that buying, ordering, delivery, and setup were all easy and simple for you. We work hard to make every step straightforward for our customers.

We are really pleased you found a screen protector included too! It's a nice extra we like to do.

It's fantastic that you were able to recycle your old phone and get some money back. We believe in smarter, fairer trade-ins. We give you a guaranteed price upfront that we always honour, even for broken or faulty phones.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard, and this is all backed up by our amazing customer support team.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Antwoord van The Big Phone Store

11 sep 2026

Hi Paul,

Thanks for your great review.

It's fantastic to hear this was your first time buying a refurbished phone and that your Google Pixel 8 arrived so quickly and well-packaged. We know how important the condition is. We grade our devices carefully, and it's brilliant that your 'Pristine' phone looked new with no scratches, just as we advertised. All our refurbished phones go through extensive certified checks to ensure they are 100% functional, so we are pleased to hear it's performing very well for your son.

We are delighted that both you and your son are pleased with the phone. You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

We look forward to helping you find your next phone soon.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

11 sep 2026

Hi Lisa,

Thank you for your excellent review.

It's great to hear you found our website easy to use, and that you were happy with the delivery cost. We also love hearing that the quality of your refurbished phone was perfect. We put all our refurbished devices through extensive certified checks using the highest possible quality parts, ensuring they are 100% functional and meet our high standards before they reach you.

Turn your old phone into cash instead of leaving it in a drawer. We take phones working or not. Follow the instructions with your order and reuse the packaging to send yours back.

Warm Wishes,
Cassandra The Big Phone Store Team