The Big Phone Store Reviews 

Antwoord van The Big Phone Store

11 sep 2026

Hi Lynda,

Thanks for sharing your positive feedback.

It's great to hear your order was easy and delivery was fast. We aim for a smooth shopping experience and next working day delivery with Royal Mail Tracked 24 for orders placed before 3:30 p.m. on weekdays.

I'm also glad you appreciated the packaging and the extras. We use secure, reusable packaging and always include a USB charging cable and SIM tool with our refurbished phones. And the phone being in great condition is exactly what we want to hear! Every refurbished device goes through extensive certified checks with the highest quality parts to ensure it's 100% functional.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

11 sep 2026

Hi Richard,

Thanks for your excellent review.

It's great to hear everything went so well with your order. We work hard to get your phone to you quickly, with same-day dispatch and fast delivery as standard.

We also love hearing that your phone was in perfect condition and matched its description exactly. Every refurbished device goes through certified checks, and our grading system is all about giving you a clear picture of what to expect, making sure there are no surprises when your phone arrives.

Don’t let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Antwoord van The Big Phone Store

11 sep 2026

Hi Millie,

Thank you for your review.

It's great to hear you're very happy with your phone and that it works perfectly. We put every refurbished device through rigorous, certified checks to make sure it's 100% functional, so you get a phone that performs like new.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

10 sep 2026

Hi Nicola,

Thanks for your review.

I appreciate you sharing that you were a bit nervous initially. It's great to hear that everything was exactly as we said it would be.

We work hard to make our trade-in process straightforward and transparent. We give you a guaranteed price upfront and avoid any nasty surprises, so you get paid exactly what we quoted. And getting your payment in just two days is fantastic!

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

10 sep 2026

Hi Miss Michelle Duxbury,

Thank you for your review.

It's great to hear this is your second purchase from us and that you feel confident buying again in the future. We work hard to provide reliable phones and excellent service, so your trust means a lot to us.

I'm also pleased that the pre-fitted screen protector made things easier for you. We aim to make sure your phone is ready to use as soon as it arrives.

Finished with your old phone? Send it our way. Working, faulty or damaged, we’re interested. Your purchase includes instructions, and you can reuse the packaging to send it back.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

10 sep 2026

Hi Michael,

Thank you for your review.

It's great to hear you've placed a second order with us so quickly and that you're happy enough to recommend us. You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate and a very high product standard, all backed up by our amazing customer support team.

Upgraded? We want your old phone too, even if it’s faulty. Follow the instructions included with your purchase and reuse the same packaging to send it back to us.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

10 sep 2026

Hi dytham,

Thanks for your fantastic review.

It's brilliant to hear your phone feels indistinguishable from a brand new one. We work hard to maintain very high cosmetic standards for our refurbished devices.

Getting 100% battery health is superb! We guarantee a minimum of 85%+ battery health with all our refurbished devices, and you always have the option to upgrade to a brand-new battery at exact cost price.

We're also glad it arrived quickly and was well packed. We aim for quick dispatch with orders before 3:30 pm on weekdays, and our secure packaging keeps your device safe.

Turn your old phone into cash instead of leaving it in a drawer. We take phones working or not. Follow the instructions with your order and reuse the packaging to send yours back.

Warm Wishes,
Cassandra The Big Phone Store Team

Antwoord van The Big Phone Store

10 sep 2026

Hi Alex,

Thank you for your review.

It's great to hear you had a quick and efficient experience with us, including clear communication and excellent delivery. We dispatch orders placed before 3:30 p.m. on weekdays the same day, with standard delivery usually arriving the next working day.

I'm especially pleased that you received an excellent product. All our refurbished devices go through extensive certified checks to ensure they are 100% functional, and we use the highest possible quality parts in our refurbishments.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

10 sep 2026

Hi Mark,

Thank you for your fantastic 5-star review!

It's great to hear that you experienced fast payment and excellent customer service. We pride ourselves on transparent, honest payouts. We always aim to pay the full quoted price quickly, often on the same day we receive and process your device.

Our in-house customer service team works hard to make sure you have a smooth experience every time.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

10 sep 2026

Hi Kate,

Thank you for your fantastic review! It's great to hear we could help you out so quickly after dropping your phone.

We're really glad our team member was friendly and able to get your phone working again with a new screen on the same day. Our in-house technicians are experts at bringing devices back to life, and it's brilliant that we saved you from having to buy a new phone.

We love helping customers extend the life of their devices. It helps you, and it helps reduce e-waste too. Our Wolverhampton store is there for exactly this kind of quick, reliable service.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Antwoord van The Big Phone Store

9 sep 2026

Hi Simon,

Thank you for your review. It's great to hear your whole experience was very quick, from start to finish. We know getting your new phone quickly matters, which is why we dispatch orders placed before 3:30 p.m. on weekdays the same day.

I'm also glad our team could quickly sort out the Royal Mail tracking for you. Our in-house customer service team is always here to help directly if any issues pop up.

It's good to know you found our pricing to be very good too.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Kind Regards,
Dee The Big Phone Store Team

Antwoord van The Big Phone Store

9 sep 2026

Hi Katie,

Thank you for your review. It's great to hear that your two refurbished iPhones arrived so quickly and that you are really happy with both your new phones and the service you received.

We put every device through extensive certified checks to make sure they are 100% functional, so it's fantastic to know you are pleased with your purchases. We aim for happy customers every time.

Upgraded? We want your old phone too, even if it’s faulty. Follow the instructions included with your purchase and reuse the same packaging to send it back to us.

Warm Wishes,
Cassandra The Big Phone Store Team

Antwoord van The Big Phone Store

9 sep 2026

Hi Damon,

Thanks for taking the time to leave such a brilliant review.

I'm really happy to hear you had great service and found our prices great. We focus on providing excellent quality at a fair price, ensuring you get real value.

It’s fantastic you feel your phone is "as good as buying new". We work hard to make sure our refurbished phones perform just like new. All our devices go through extensive certified checks in our UK lab. We also guarantee a minimum of 85% battery health, ensuring great performance from the start.

Turn your old phone into cash instead of leaving it in a drawer. We take phones working or not. Follow the instructions with your order and reuse the packaging to send yours back.

Best Regards,
Elizabeth The Big Phone Store Team

Antwoord van The Big Phone Store

9 sep 2026

Hi ck,

Thank you for sharing your feedback. It's really great to hear you've bought a few phones from us and that the quality has always been good with no problems. We put every device through extensive certified checks here in our UK lab to make sure they are 100% functional, so knowing this has paid off for you is fantastic.

We're also glad you find our prices reasonable and that your orders always arrive on time. We believe in quality-led pricing, making sure you get a great device that performs reliably.

Don’t let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.

Warm Wishes,
Cassandra The Big Phone Store Team

Antwoord van The Big Phone Store

8 sep 2026

Hi Ian,

Thanks for your fantastic review. I'm really pleased you found it a pleasure to deal with us and appreciated the thoroughness of our checks. It's great to know you felt protected.

You mentioned we paid exactly what we promised, which is a huge compliment. We designed our trade-in system precisely for this – we give you an accurate price upfront, and that's the price we pay, guaranteed. No nasty surprises.

We are truly grateful for your recommendation and that you plan to use us again. Word-of-mouth like yours means a great deal to us.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

8 sep 2026

Hi Janet,

Thank you for your review. It's great to hear you were satisfied with the payment for your old phone and found our instructions easy to follow.

We believe in honest payouts for your old devices. The price we quote for your trade-in is the price you get, without any nasty surprises or last-minute changes.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Kind Regards,
Dee The Big Phone Store Team

Antwoord van The Big Phone Store

8 sep 2026

Hi Gail,

Thank you for your fantastic review! It's brilliant to hear that you're so pleased with your new phone, the quick delivery, and our packaging.

We work hard to make sure our refurbished devices perform just like a brand new phone. Every device undergoes extensive certified checks to guarantee 100% functionality. We also use the highest quality parts in all our refurbishments, and it's great to know this shines through for you.

Coming back to us for your second phone, and saying it's an even better experience than buying a new one, is truly the best compliment we could get. We are so grateful for your trust.

Don’t let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.

Warm Wishes,
Cassandra The Big Phone Store Team

Antwoord van The Big Phone Store

8 sep 2026

Hi there,

Thank you for your review.

It's fantastic to hear that you found ordering simple and that your delivery was quick. We work hard to make sure our online process is straightforward and that your order reaches you fast, with same-day dispatch on weekdays.

I'm also really pleased that your phone seems great so far. We put all our devices through rigorous certified checks to ensure they are 100% functional, using only the highest quality parts.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Kind Regards,
Dee The Big Phone Store Team

Antwoord van The Big Phone Store

8 sep 2026

Hi Paul,

Thanks for taking the time to leave a review.

It's great to hear your phone arrived promptly and was well-packaged. We aim for fast delivery with same-day dispatch on weekdays and design our packaging to be secure and reusable.

I'm pleased you found our price competitive. We focus on providing genuine value through high-quality products and services.

We're especially happy you're so pleased with the condition of your phone, even better than you expected for a 'Very Good' grade. Our grading system is purely cosmetic, and we put all our refurbished devices through extensive certified checks to ensure they are 100% functional, regardless of their cosmetic look.

Finished with your old phone? Send it our way. Working, faulty or damaged, we’re interested. Your purchase includes instructions, and you can reuse the packaging to send it back.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

8 sep 2026

Hi Sa,

Thanks for your review.

Glad to hear you found our website super easy to use. We aim to make the process straightforward, so you can quickly find what you need.

It's great your phone arrived in a reasonable time. We dispatch orders placed before 3:30 p.m. on weekdays the same day, getting them to you fast.

We're especially pleased you received your phone in 'immaculate condition'. We use the highest quality parts in our refurbishments and put every device through extensive certified checks to make sure they are 100% functional.

Turn your old phone into cash instead of leaving it in a drawer. We take phones working or not. Follow the instructions with your order and reuse the packaging to send yours back.

Warm Wishes,
Cassandra The Big Phone Store Team