Had a few issues with the Fat Butcher over the past 6 months, tried to sort it out over the phone and online but little to no joy. About a month ago 'Darren' one of the owners rang me to find out... Toon meer
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My order arrived beautifully packed; secure and well chilled. I put some of the items into my freezer and we have eaten the turkey breast which was unbelievably delicious. It was tender and succulent... Toon meer
I had a delivery problem with my order last week and it didnt arrive. The Fat Butcher immediately sent a replacement order which has arrived safely. As always I am delighted with the quality of the me... Toon meer
Came in a huge badly insulated box . Everything defrosted including the single ice bag included. Meat temperature was 10 degrees on testing. 20 hours in transit. For a 50 mile trip . Very very... Toon meer
Bedrijfsgegevens
Over The Fat Butcher
Geschreven door het bedrijf
Our online store focuses on top-quality cuts of meat. We source our chicken, beef, pork, and lamb from the best possible sources, so you can create your perfect bundle or selection with the confidence that every element is of the highest standard.
We deliver across the entire mainland UK.
Our History
The Fat Butcher is the brainchild of our founder Mark, a butcher with over 30 years of experience in the industry. Starting as an apprentice butcher in the Dewhurst’s Butchers of Leeds, Mark quickly climbed his way up the ranks before finding himself in a Microbiology training program in Northampton. It was here that he truly got to know meat on a deeper, more scientific level.
After leaving Dewhurst’s, Mark ran the gamut in the retail butchery industry, with positions in traditional butchers, supermarket operations, and town centre market stalls. After years of working in the physical sector, Mark considered that maybe there was a better way.
That’s when The Fat Butcher was born, conceived as an online butchers and meat delivery service that would allow customers to receive personalised and pre-prepared meat boxes straight to their door. No more chancing it on what the butcher had in. No more walking home with heavy bags of meat. Just premium, top-quality cuts of meat delivered straight to your door.
Download our app!
Contactgegevens
Double Row, NE25 0PP, Seaton Delaval, Verenigd Koninkrijk
- customercare@thefatbutcher.co.uk
- www.thefatbutcher.co.uk
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Heeft 45% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Perfectly packaged. 
My order arrived beautifully packed; secure and well chilled. I put some of the items into my freezer and we have eaten the turkey breast which was unbelievably delicious. It was tender and succulent and full of flavour. We have also eaten some of the delicious chicken wings. Very good quality. I can’t fault the delivery at all. Well done. And thank you.
Terrible service
Do not buy from these you will get stung. I ordered from these i had items missing so they credited my account which meant I had place another order to get my money back. So I ordered a £80 mystery meat box on the 11th of August on the 11th of September it arrived and all they sent me was a pack of bacon! Despite 2 weeks of trying to contact them several times via email app message service and filling out online forms no one has bothered to get back to me
The chicken was off and had an awful…
The chicken was off and had an awful smell, resulting in me having to throw it away.
Refund not sent as requested
Refund not sent as requested. Email being ignored. No customer service phone number.
First class meats
The meat I received in my last delivery was first class, all well packaged my freezers are now full.
Excellent service and great value for…
Excellent service and great value for money and excellent delivery service
Steaks very good
Steaks very good, delivery better this time.
Up to the standard of other orders from…
Up to the standard of other orders from this company. 5 stars for value.
Absolutely disgusted at the online…
Absolutely disgusted at the online complaints team. I had a delivery of meat and my bacon was already 4 days out of date. They have done absolutely nothing about it 😡
Chicken amazing
Chicken amazing. Really disappointed in the sausages not at all what I was expecting more like really thin sausage.
I ordered on 21st August
I ordered on 21st August, did not arrive until 12th September. It was only after I contacted them as there was no communication from there side. Order was short of thin steaks. Again no communication from them. Very poor service
great meat and delivered on time
Bit of a problem but sorted straight…
Bit of a problem but sorted straight away ,,brilliant meat even beyter prices .keep it up lads
Such great quality
Such great quality. Full of flavor, i will be back on a monthly basis
Ordered 12th of August Waited a month…
Ordered 12th of August Waited a month for the meat to turn up 8th sept also payed for Saturday delivery turned up on Tuesday tuned up in a smashed up box with the chicken open and flies all over it unsuitable to consume
And none of the meat is British as advertised Ignored all my emails for a refund for the chicken everything else was fine poor customer service
Great service and great meat.
Disappointing
I received unsmoked bacon instead of the smoked that I asked for, the chicken that came I threw in the bin as it smelled disgusting, I appreciate that you can get some sort of smell because of what it’s packed in, but this was really bad.
i won’t be ordering anything again. I also had a joint of beef in a previous order which was also horrible, mostly gristle

Antwoord van The Fat Butcher
I was sorry to hear of the electricity…
I was sorry to hear of the electricity failure, however I was delighted as always with the produce
Placed my order and booked delivery…
Placed my order and booked delivery date, reminder messages came through week of delivery, order delivered on time and well packaged.
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