Had a few issues with the Fat Butcher over the past 6 months, tried to sort it out over the phone and online but little to no joy. About a month ago 'Darren' one of the owners rang me to find out... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
My order arrived beautifully packed; secure and well chilled. I put some of the items into my freezer and we have eaten the turkey breast which was unbelievably delicious. It was tender and succulent... Toon meer
I had a delivery problem with my order last week and it didnt arrive. The Fat Butcher immediately sent a replacement order which has arrived safely. As always I am delighted with the quality of the me... Toon meer
Came in a huge badly insulated box . Everything defrosted including the single ice bag included. Meat temperature was 10 degrees on testing. 20 hours in transit. For a 50 mile trip . Very very... Toon meer
Bedrijfsgegevens
Over The Fat Butcher
Geschreven door het bedrijf
The Fat Butcher founded in 2014 is meat supermarket which has 2 stores in the North East of England, 3 in the South East of England and an online meat delivery service
Our online store focuses on top-quality cuts of meat. We source our chicken, beef, pork, and lamb from the best possible sources, so you can create your perfect bundle or selection with the confidence that every element is of the highest standard.
We deliver across the entire mainland UK.
Our History
The Fat Butcher is the brainchild of our founder Mark, a butcher with over 30 years of experience in the industry. Starting as an apprentice butcher in the Dewhurst’s Butchers of Leeds, Mark quickly climbed his way up the ranks before finding himself in a Microbiology training program in Northampton. It was here that he truly got to know meat on a deeper, more scientific level.
After leaving Dewhurst’s, Mark ran the gamut in the retail butchery industry, with positions in traditional butchers, supermarket operations, and town centre market stalls. After years of working in the physical sector, Mark considered that maybe there was a better way.
That’s when The Fat Butcher was born, conceived as an online butchers and meat delivery service that would allow customers to receive personalised and pre-prepared meat boxes straight to their door. No more chancing it on what the butcher had in. No more walking home with heavy bags of meat. Just premium, top-quality cuts of meat delivered straight to your door.
Build Your Box
Meat Boxes
Fitness Boxes
Our online store focuses on top-quality cuts of meat. We source our chicken, beef, pork, and lamb from the best possible sources, so you can create your perfect bundle or selection with the confidence that every element is of the highest standard.
We deliver across the entire mainland UK.
Our History
The Fat Butcher is the brainchild of our founder Mark, a butcher with over 30 years of experience in the industry. Starting as an apprentice butcher in the Dewhurst’s Butchers of Leeds, Mark quickly climbed his way up the ranks before finding himself in a Microbiology training program in Northampton. It was here that he truly got to know meat on a deeper, more scientific level.
After leaving Dewhurst’s, Mark ran the gamut in the retail butchery industry, with positions in traditional butchers, supermarket operations, and town centre market stalls. After years of working in the physical sector, Mark considered that maybe there was a better way.
That’s when The Fat Butcher was born, conceived as an online butchers and meat delivery service that would allow customers to receive personalised and pre-prepared meat boxes straight to their door. No more chancing it on what the butcher had in. No more walking home with heavy bags of meat. Just premium, top-quality cuts of meat delivered straight to your door.
Download our app!
Contactgegevens
Double Row, NE25 0PP, Seaton Delaval, Verenigd Koninkrijk
- customercare@thefatbutcher.co.uk
- www.thefatbutcher.co.uk
3,7
Gemiddeld
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 45% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Order was delayed for almost a month…
Order was delayed for almost a month and then when the box arrived it was battered and an interminable piece of meat was leaking over everything else in the box
3 september 2026
Review zonder uitnodiging
Antwoord van The Fat Butcher
Hi Trustpilot,
Thanks for your email. We have got it and someone will come back to you.
Our team is here Monday to Friday, 9am to 5pm.
Waiting on an order? Deliveries restarted on 31 August and we are working through the remaining orders. We have emailed everyone affected with their confirmed delivery date, so please check your inbox and your spam folder. There is no need to raise a courier claim - orders still waiting have not been despatched yet, so nothing has gone missing.
If your message is about one of the below, the form will get it sorted faster than waiting for a reply:
Something wrong with your meat, or an item missing
https://www.thefatbutcher.co.uk/apps/courier-claim/quality-issue - resolved within 2 working days
An order that was delivered damaged, or did not turn up on the day it was due
https://www.thefatbutcher.co.uk/apps/courier-claim - resolved within 3 working days
Please include your order number and a photo where you can, and report any problem within 24 hours of delivery. There is no need to send anything back to us.
Need to change your delivery date? You can do that yourself at https://account.thefatbutcher.co.uk/orders, up to midnight two days before your order is despatched.
Most other questions are answered at https://www.thefatbutcher.co.uk/pages/faqs
Team Fat Butcher
Abysmal service - excuses when you complain.
Abysmal service, ordered on 4th August and still don't have my delivery, but other people that I've gotten to order on my behalf have received theirs. They've changed my delivery date 5 times, and the latest date for this coming Saturday still hasn't been confirmed and should be on its way by now.
Their customer service is non-existent and they routinely ignore emails and remove comments from their social media.
Avoid at all costs.
4 augustus 2026
Review zonder uitnodiging
Antwoord van The Fat Butcher
Hi Trustpilot,
Thanks for your email. We have got it and someone will come back to you.
Our team is here Monday to Friday, 9am to 5pm.
Waiting on an order? Deliveries restarted on 31 August and we are working through the remaining orders. We have emailed everyone affected with their confirmed delivery date, so please check your inbox and your spam folder. There is no need to raise a courier claim - orders still waiting have not been despatched yet, so nothing has gone missing.
If your message is about one of the below, the form will get it sorted faster than waiting for a reply:
Something wrong with your meat, or an item missing
https://www.thefatbutcher.co.uk/apps/courier-claim/quality-issue - resolved within 2 working days
An order that was delivered damaged, or did not turn up on the day it was due
https://www.thefatbutcher.co.uk/apps/courier-claim - resolved within 3 working days
Please include your order number and a photo where you can, and report any problem within 24 hours of delivery. There is no need to send anything back to us.
Need to change your delivery date? You can do that yourself at https://account.thefatbutcher.co.uk/orders, up to midnight two days before your order is despatched.
Most other questions are answered at https://www.thefatbutcher.co.uk/pages/faqs
Team Fat Butcher
Great thanks everything has arrived and…
Great thanks everything has arrived and pleased with my order
10 september 2026
Review zonder uitnodiging
Antwoord van The Fat Butcher
Hi Trustpilot,
Thanks for your email. We have got it and someone will come back to you.
Our team is here Monday to Friday, 9am to 5pm.
Waiting on an order? Deliveries restarted on 31 August and we are working through the remaining orders. We have emailed everyone affected with their confirmed delivery date, so please check your inbox and your spam folder. There is no need to raise a courier claim - orders still waiting have not been despatched yet, so nothing has gone missing.
If your message is about one of the below, the form will get it sorted faster than waiting for a reply:
Something wrong with your meat, or an item missing
https://www.thefatbutcher.co.uk/apps/courier-claim/quality-issue - resolved within 2 working days
An order that was delivered damaged, or did not turn up on the day it was due
https://www.thefatbutcher.co.uk/apps/courier-claim - resolved within 3 working days
Please include your order number and a photo where you can, and report any problem within 24 hours of delivery. There is no need to send anything back to us.
Need to change your delivery date? You can do that yourself at https://account.thefatbutcher.co.uk/orders, up to midnight two days before your order is despatched.
Most other questions are answered at https://www.thefatbutcher.co.uk/pages/faqs
Team Fat Butcher
Wow this place I’ve orders twice from…
Wow this place I’ve orders twice from here 1st order 2 weeks late my 2nd order yet to arrive after 3 weeks.
Terrible service
6 september 2026
Review zonder uitnodiging
Omg Absolutely Amazing
Omg. The Fat Butcher Sunday Dinners are absolutely amazing. Ive been today at 11am on Sunday 6th September for a Roast Beef Dinner. It was absolutely full to the brim. Ive ended up halving the dinner for keep for my supper. Well worth every penny
6 september 2026
Review zonder uitnodiging
much to fatand other meat was tough
6 augustus 2026
Review zonder uitnodiging
Antwoord van The Fat Butcher
Hi Trustpilot,
Thanks for your email. We have got it and someone will come back to you.
Our team is here Monday to Friday, 9am to 5pm.
Waiting on an order? Deliveries restart on 31 August and we are working through the remaining orders over the following two weeks. We have emailed everyone affected with their confirmed delivery date, so please check your inbox and your spam folder. There is no need to raise a courier claim - orders still waiting have not been despatched yet, so nothing has gone missing.
If your message is about one of the below, the form will get it sorted faster than waiting for a reply:
Something wrong with your meat, or an item missing
https://fatbutcherqualityissue.paperform.co/ - resolved within 2 working days
An order that was delivered damaged, or did not turn up on the day it was due
https://www.thefatbutcher.co.uk/apps/courier-claim - resolved within 3 working days
Please include your order number and a photo where you can, and report any problem within 24 hours of delivery. There is no need to send anything back to us.
Need to change your delivery date? You can do that yourself at https://account.thefatbutcher.co.uk/orders, up to 48 hours before despatch.
Most other questions are answered at https://www.thefatbutcher.co.uk/pages/faqs
Team Fat Butcher
No Contact, No Delivery
I have previously bought from The Fat Butcher before without incident, but on 18 August 2026 I ordered 18 steaks because their 40-steak offer has been 'out of stock' for some reason... I paid for the order; about £100 and requested delivery on 26 August 2026 but they have still not delivered it. I would have preferred a delivery before 26 August, but they only offered that date. Today is 5 September and the order has not been delivered and they have not contacted me or replied to the Resolution request via PayPal. No communications. Super poor service. I called the company's telephone number and they woman claimed that they had nothing to do with their 'sister company' and refused to assist further. Are they out of business?
18 augustus 2026
Review zonder uitnodiging
Delivery dumped again
The meat quality is always good, unfortunately, for the second time, my order was just dumped on my doorstep. I did not hear my doorbell, (if it was rung), and only realised delivery was made when I received a message. Once again, I am not happy with your delivery company who are lettingyou down.
8 augustus 2026
Review zonder uitnodiging
Antwoord van The Fat Butcher
Hi Trustpilot,
Thanks for your email. We have got it and someone will come back to you.
Our team is here Monday to Friday, 9am to 5pm.
Waiting on an order? Deliveries restart on 31 August and we are working through the remaining orders over the following two weeks. We have emailed everyone affected with their confirmed delivery date, so please check your inbox and your spam folder. There is no need to raise a courier claim - orders still waiting have not been despatched yet, so nothing has gone missing.
If your message is about one of the below, the form will get it sorted faster than waiting for a reply:
Something wrong with your meat, or an item missing
https://fatbutcherqualityissue.paperform.co/ - resolved within 2 working days
An order that was delivered damaged, or did not turn up on the day it was due
https://www.thefatbutcher.co.uk/apps/courier-claim - resolved within 3 working days
Please include your order number and a photo where you can, and report any problem within 24 hours of delivery. There is no need to send anything back to us.
Need to change your delivery date? You can do that yourself at https://account.thefatbutcher.co.uk/orders, up to 48 hours before despatch.
Most other questions are answered at https://www.thefatbutcher.co.uk/pages/faqs
Team Fat Butcher
Arrived in slot allocated
Arrived in slot allocated, well packed and currently only tried garlic pork chops which were excellent.
27 augustus 2026
Review zonder uitnodiging
Not what it says on the tin
The sirloin and fillet was poor quality, The fillets look odd nothing like they did in the picture, much thinner and the dog food I ordered was off, smelled terrible
16 juli 2026
Review zonder uitnodiging
Antwoord van The Fat Butcher
I’m really sorry you were disappointed with the quality of the sirloin and fillet, and that the fillets didn’t match what you expected from our pictures. Your concerns about the dog food are particularly worrying—please don’t feed it to your dog if you suspect it has spoiled.
Please email me directly at darrenf@thefatbutcher.co.uk with your order number and any photos of the products and packaging labels you have. I’ll personally look into what happened and work with you to put this right.
Darren
The Fat Butcher
Absolute shocking and appalling service…
Absolute shocking and appalling service from this company, my friend been waiting since 3rd August for a delivery then told it would be W/C 25th and then 31st and now told 11th September!!! And Darren (So called owner) not even an ounce of empathy or apology to him just basically told
I’m the owner and that’s it!! U should be ashamed of yourselves for ur empathy and service towards him!! A decent company would offer him a partial refund for the whole inconvenience
1 september 2026
Review zonder uitnodiging
Antwoord van The Fat Butcher
Hi Trustpilot,
Thanks for your email. We have got it and someone will come back to you.
Our team is here Monday to Friday, 9am to 5pm.
Waiting on an order? Deliveries restart on 31 August and we are working through the remaining orders over the following two weeks. We have emailed everyone affected with their confirmed delivery date, so please check your inbox and your spam folder. There is no need to raise a courier claim - orders still waiting have not been despatched yet, so nothing has gone missing.
If your message is about one of the below, the form will get it sorted faster than waiting for a reply:
Something wrong with your meat, or an item missing
https://fatbutcherqualityissue.paperform.co/ - resolved within 2 working days
An order that was delivered damaged, or did not turn up on the day it was due
https://www.thefatbutcher.co.uk/apps/courier-claim - resolved within 3 working days
Please include your order number and a photo where you can, and report any problem within 24 hours of delivery. There is no need to send anything back to us.
Need to change your delivery date? You can do that yourself at https://account.thefatbutcher.co.uk/orders, up to 48 hours before despatch.
Most other questions are answered at https://www.thefatbutcher.co.uk/pages/faqs
Team Fat Butcher
wondering where my order is can't phone…
wondering where my order is can't phone them they have my money won't be doing any more from this firm
27 augustus 2026
Review zonder uitnodiging
Antwoord van The Fat Butcher
I’m really sorry you’ve been left waiting for your order and unable to reach us by phone. I understand how frustrating this is when you’ve already paid.
Following the power failure that caused us to lose our stock, we’ve sent three email updates about the delays and delivery arrangements. I’m sorry if these haven’t reached you—please check your junk or spam folder. You can also log into your account to see your scheduled delivery date.
If you’re still unsure, please email me directly at darrenf@thefatbutcher.co.uk with your order number. I’ll personally check your order and help get this resolved.
Darren
The Fat Butcher
Lucky to even get 1 star!
Lucky to even get 1 star!!
Bundle was ordered and on the selected delivery day received an email your freezer had broken and my order was delayed a few days. Now a few weeks have passed with no update or refund?!! Absolute con!
1 augustus 2026
Review zonder uitnodiging
Antwoord van The Fat Butcher
I’m really sorry your order has been delayed for weeks after you were initially told it would only be a few days. We let you down, and I completely understand your frustration.
We’ve sent three email updates about the disruption and revised delivery arrangements, but I’m sorry these don’t appear to have reached you. Please check your junk or spam folder—you can also see your scheduled delivery date by logging into your account.
Please email me directly at darrenf@thefatbutcher.co.uk with your order number. I’ll personally look into what’s happened and work with you to resolve this.
Darren
The Fat Butcher
Keeping regular delivery time and care.
23 juni 2026
I ordered rump steaks and sirloin, but tasted off.
I ordered rump steaks and sirloin steaks, The packaging lets the first impressions down, everything is squashed flat in suction sealed bags, it does nt look appetizing at all , also all the meat we had tasted of plastic with a slightly off flavour, we didnt want to risk food poisoning so it went in the bin. I asked for a refund and got one without any problem but wont be using again.
Im going to the much slimmer butcher in town.
30 juni 2026
Review zonder uitnodiging
Antwoord van The Fat Butcher
I’m really sorry the rump and sirloin were disappointing, both in their presentation and the flavour you describe. Your concerns about a plastic or off taste are something we take seriously, and I understand why you didn’t want to eat them.
I’m glad your refund was handled without any difficulty, but that doesn’t undo the poor experience. Please email me directly at darrenf@thefatbutcher.co.uk with your order number so I can personally investigate the products and packaging involved.
Darren
The Fat Butcher
Poor service
Used twice before and over all couldn't fault the meat or service. But I currently have a order in and was ordered on August 3rd, been give 2 delivery dates and both been missed. On contacting the customer service they still couldn't tell me when exactly when id get my delivery said probably end of August really poor service.
3 augustus 2026
Review zonder uitnodiging
Antwoord van The Fat Butcher
I’m really sorry we’ve let you down after your two previous positive experiences. Missing two delivery dates and then being unable to give you a clear answer isn’t the service you should expect.
We’ve sent three email updates about the delays and revised delivery arrangements, but I’m sorry if these haven’t reached you. Please check your junk or spam folder—you can also log into your account to see your scheduled delivery date.
Please email me directly at[darrenf@thefatbutcher.co.uk with your order number. I’ll personally check your order, confirm the arrangements and help get this resolved.
Darren
The Fat Butcher
MISSING ITEMS
Order turned up....3 items missing...got in touch immediatley....no answer....got in touch again...they sent me back £3.99...seems like they just dont care....and im out of pocket...will never use again...AND THATS A PROMISE....
4 augustus 2026
Review zonder uitnodiging
Antwoord van The Fat Butcher
I’m really sorry three items were missing from your order and that you had to chase us for a response. Receiving £3.99 back without a clear explanation, while still feeling out of pocket, understandably hasn’t resolved this for you.
Please email me directly at darrenf@thefatbutcher.co.uk with your order number and the missing items. I’ll personally check what was missing, review the amount returned and work with you to put this right.
Darren
The Fat Butcher
Very tasty great value hi recommended
Very tasty great value hi recommended
7 augustus 2026
Review zonder uitnodiging
The food was delivered well packaged…
The food was delivered well packaged and fresh. It was quality meat and tasted lovely. The only issue was the sausages were missing from the bbq packs but I was received a refund no questions asked.
5 augustus 2026
Review zonder uitnodiging
Always better than the supermarket for…
Always better than the supermarket for quality. Topped up this order with meat balls to get to the cheaper postage bracket. They are large balls! Just defrosted one and squashed it to make a beef burger - very nice with the delicate herbs included. Chest freezer overflowing with steak, chicken breast, meat balls and all the rest. Sorted through to Christmas.
9 augustus 2026
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.