Had a few issues with the Fat Butcher over the past 6 months, tried to sort it out over the phone and online but little to no joy. About a month ago 'Darren' one of the owners rang me to find out... Toon meer
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Lees wat reviewers zeggen
My order arrived beautifully packed; secure and well chilled. I put some of the items into my freezer and we have eaten the turkey breast which was unbelievably delicious. It was tender and succulent... Toon meer
I had a delivery problem with my order last week and it didnt arrive. The Fat Butcher immediately sent a replacement order which has arrived safely. As always I am delighted with the quality of the me... Toon meer
Came in a huge badly insulated box . Everything defrosted including the single ice bag included. Meat temperature was 10 degrees on testing. 20 hours in transit. For a 50 mile trip . Very very... Toon meer
Bedrijfsgegevens
Over The Fat Butcher
Geschreven door het bedrijf
The Fat Butcher founded in 2014 is meat supermarket which has 2 stores in the North East of England, 3 in the South East of England and an online meat delivery service
Our online store focuses on top-quality cuts of meat. We source our chicken, beef, pork, and lamb from the best possible sources, so you can create your perfect bundle or selection with the confidence that every element is of the highest standard.
We deliver across the entire mainland UK.
Our History
The Fat Butcher is the brainchild of our founder Mark, a butcher with over 30 years of experience in the industry. Starting as an apprentice butcher in the Dewhurst’s Butchers of Leeds, Mark quickly climbed his way up the ranks before finding himself in a Microbiology training program in Northampton. It was here that he truly got to know meat on a deeper, more scientific level.
After leaving Dewhurst’s, Mark ran the gamut in the retail butchery industry, with positions in traditional butchers, supermarket operations, and town centre market stalls. After years of working in the physical sector, Mark considered that maybe there was a better way.
That’s when The Fat Butcher was born, conceived as an online butchers and meat delivery service that would allow customers to receive personalised and pre-prepared meat boxes straight to their door. No more chancing it on what the butcher had in. No more walking home with heavy bags of meat. Just premium, top-quality cuts of meat delivered straight to your door.
Build Your Box
Meat Boxes
Fitness Boxes
Our online store focuses on top-quality cuts of meat. We source our chicken, beef, pork, and lamb from the best possible sources, so you can create your perfect bundle or selection with the confidence that every element is of the highest standard.
We deliver across the entire mainland UK.
Our History
The Fat Butcher is the brainchild of our founder Mark, a butcher with over 30 years of experience in the industry. Starting as an apprentice butcher in the Dewhurst’s Butchers of Leeds, Mark quickly climbed his way up the ranks before finding himself in a Microbiology training program in Northampton. It was here that he truly got to know meat on a deeper, more scientific level.
After leaving Dewhurst’s, Mark ran the gamut in the retail butchery industry, with positions in traditional butchers, supermarket operations, and town centre market stalls. After years of working in the physical sector, Mark considered that maybe there was a better way.
That’s when The Fat Butcher was born, conceived as an online butchers and meat delivery service that would allow customers to receive personalised and pre-prepared meat boxes straight to their door. No more chancing it on what the butcher had in. No more walking home with heavy bags of meat. Just premium, top-quality cuts of meat delivered straight to your door.
Download our app!
Contactgegevens
Double Row, NE25 0PP, Seaton Delaval, Verenigd Koninkrijk
- customercare@thefatbutcher.co.uk
- www.thefatbutcher.co.uk
3,7
Gemiddeld
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 45% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Received our order last week,everything…
Received our order last week,everything was perfect. Enjoyed a delicious steak tonight. Highly recommend 5*
2 september 2026
The quality of the meat is excellent
The quality of the meat is excellent, only down side was the delivery driver how through the boxes onto his trolley the box side split and the case of chicken breasts split open. Lucky I was at the door at the time so I managed to to save the chicken
11 september 2026
Review zonder uitnodiging
After a long wait due to circumstances…
After a long wait due to circumstances beyond your control my meat order finaly arrived and i was very happy with it good quality meat has always.
I shall be ordering again soon
Kind regards
GWEN LAWRENCE
2 september 2026
Antwoord van The Fat Butcher
Hi Gwen,
Thank you for letting us know and thank you for bearing with us. Your support is greatly appreciated.
Kind regards
Team Fat Butcher
New Customer - Not anymore!
New Customer Experience:
Production issues: Lead to 2 week delivery times which was not made clear upfront - Nor any update from the "shop" app, we found this out from other reviews.
Missing Items: Steak cutlets were missing, asked if we wanted a replacement/refund/credit - we requested replacement, they ignored this and applied a credit.
Quality Issues: 4Kg of chicken is actually closer to 3.5kg. I appreciate chicken has a lot of "juice" but 400-500g is unacceptable.
Sirloin Steaks: Dated for the 17th, smelt cheesy on the 14th, fat cap isn't massive but still quite large for a sirloin, and gristle running through the meat rather than just under the fat cap.
In my experience avoid, i won't be coming back as very disappointing for a first order.
16 september 2026
Review zonder uitnodiging
Waited nearly a month for my order
Waited nearly a month for my order, when it did arrive it wasnt the correct order.. contact them to tell them and they ask me to fill in a courier issue form, the courier wasnt the issue it was whoever packed the box put the wrong label on it, just want a refund now tired of waiting and chasing up.
25 augustus 2026
Review zonder uitnodiging
Having received my order I was…
Having received my order I was delighted that he chicken breaststroke were large. My topside joint was very succulent once cooked. Definitely a great buy!
11 september 2026
Review zonder uitnodiging
Really poor customer service
Ordered on 2 August. Told there'd be a delay due to a power failure — understandable, and I was patient about that part.
From there it went downhill. a delivery date was agreed and missed, then the order was dispatched early, against the date we'd agreed, meaning it sat in a DPD depot unrefrigerated over an entire weekend and still hasn’t been delivered. I raised food safety concerns and asked them to intercept/recall it before delivery — this was ignored.
I chased twice by email with no response. A replacement order may have been placed, email appeared in my inbox with no explanation, and its delivery date confirmation shows a date that's is before the date of the order— so I still have no idea when it'll actually arrive, if it does.
Nearly seven weeks on from the original order, I've had no real update, no goodwill gesture beyond a discount code, and no acknowledgement of the food safety issue I raised. Have ordered before and it’s been fine, no issues when it does arrive, but the handling of anything going wrong has been genuinely poor.
15 september 2026
Review zonder uitnodiging
Antwoord van The Fat Butcher
Hi Trustpilot,
Thanks for your email. We have got it and someone will come back to you.
Our team is here Monday to Friday, 9am to 5pm.
Waiting on an order? Deliveries restarted on 31 August and we are working through the remaining orders. We have emailed everyone affected with their confirmed delivery date, so please check your inbox and your spam folder. There is no need to raise a courier claim - orders still waiting have not been despatched yet, so nothing has gone missing.
If your message is about one of the below, the form will get it sorted faster than waiting for a reply:
Something wrong with your meat, or an item missing
https://www.thefatbutcher.co.uk/apps/courier-claim/quality-issue - resolved within 2 working days
An order that was delivered damaged, or did not turn up on the day it was due
https://www.thefatbutcher.co.uk/apps/courier-claim - resolved within 3 working days
Please include your order number and a photo where you can, and report any problem within 24 hours of delivery. There is no need to send anything back to us.
Need to change your delivery date? You can do that yourself at https://account.thefatbutcher.co.uk/orders, up to midnight two days before your order is despatched.
Most other questions are answered at https://www.thefatbutcher.co.uk/pages/faqs
Team Fat Butcher
Came warm in box sent email in they…
Came warm in box sent email in they done nothing .over 100 pound order as well first time .never again
9 september 2026
Review zonder uitnodiging
Antwoord van The Fat Butcher
Hi Trustpilot,
Thanks for your email. We have got it and someone will come back to you.
Our team is here Monday to Friday, 9am to 5pm.
Waiting on an order? Deliveries restarted on 31 August and we are working through the remaining orders. We have emailed everyone affected with their confirmed delivery date, so please check your inbox and your spam folder. There is no need to raise a courier claim - orders still waiting have not been despatched yet, so nothing has gone missing.
If your message is about one of the below, the form will get it sorted faster than waiting for a reply:
Something wrong with your meat, or an item missing
https://www.thefatbutcher.co.uk/apps/courier-claim/quality-issue - resolved within 2 working days
An order that was delivered damaged, or did not turn up on the day it was due
https://www.thefatbutcher.co.uk/apps/courier-claim - resolved within 3 working days
Please include your order number and a photo where you can, and report any problem within 24 hours of delivery. There is no need to send anything back to us.
Need to change your delivery date? You can do that yourself at https://account.thefatbutcher.co.uk/orders, up to midnight two days before your order is despatched.
Most other questions are answered at https://www.thefatbutcher.co.uk/pages/faqs
Team Fat Butcher
It was really easy to order
It was really easy to order, cMe chilled and was really good quality.
9 september 2026
Review zonder uitnodiging
Horrible customer service.
Horrible customer service.
I ordered here from the fat butcher on 8th of August, around 2 weeks later then contacted me to tell me there had been a problem and they could issue a refund. I have it on email that I requested the refund. They then completely ignored this request and decided to then send the package out of the 5th of September. I contacted them to tell them I wasn't home and I arrived back home on the 8th of September with a rotting package of meat at my door step. They still haven't acknowledged any of my emails and I doubt they are planning to, this was a £90 they have basically stole from me.
13 september 2026
Review zonder uitnodiging
Antwoord van The Fat Butcher
Hi Trustpilot,
Thanks for your email. We have got it and someone will come back to you.
Our team is here Monday to Friday, 9am to 5pm.
Waiting on an order? Deliveries restarted on 31 August and we are working through the remaining orders. We have emailed everyone affected with their confirmed delivery date, so please check your inbox and your spam folder. There is no need to raise a courier claim - orders still waiting have not been despatched yet, so nothing has gone missing.
If your message is about one of the below, the form will get it sorted faster than waiting for a reply:
Something wrong with your meat, or an item missing
https://www.thefatbutcher.co.uk/apps/courier-claim/quality-issue - resolved within 2 working days
An order that was delivered damaged, or did not turn up on the day it was due
https://www.thefatbutcher.co.uk/apps/courier-claim - resolved within 3 working days
Please include your order number and a photo where you can, and report any problem within 24 hours of delivery. There is no need to send anything back to us.
Need to change your delivery date? You can do that yourself at https://account.thefatbutcher.co.uk/orders, up to midnight two days before your order is despatched.
Most other questions are answered at https://www.thefatbutcher.co.uk/pages/faqs
Team Fat Butcher
Spot on don,t have problem with any of…
Spot on don,t have problem with any of your transactions ,excellent
2 september 2026
Antwoord van The Fat Butcher
Hi RON,
Thanks for your email. We have got it and someone will come back to you.
Our team is here Monday to Friday, 9am to 5pm.
Waiting on an order? Deliveries restarted on 31 August and we are working through the remaining orders. We have emailed everyone affected with their confirmed delivery date, so please check your inbox and your spam folder. There is no need to raise a courier claim - orders still waiting have not been despatched yet, so nothing has gone missing.
If your message is about one of the below, the form will get it sorted faster than waiting for a reply:
Something wrong with your meat, or an item missing
https://www.thefatbutcher.co.uk/apps/courier-claim/quality-issue - resolved within 2 working days
An order that was delivered damaged, or did not turn up on the day it was due
https://www.thefatbutcher.co.uk/apps/courier-claim - resolved within 3 working days
Please include your order number and a photo where you can, and report any problem within 24 hours of delivery. There is no need to send anything back to us.
Need to change your delivery date? You can do that yourself at https://account.thefatbutcher.co.uk/orders, up to midnight two days before your order is despatched.
Most other questions are answered at https://www.thefatbutcher.co.uk/pages/faqs
Team Fat Butcher
Lack of update on order when stuff…
Lack of update on order when stuff missing lack of contact to resolve problems
3 september 2026
Repeat customer
Repeat customer . Have always found the meat of good quality and delivered fresh and really good value. Excellent service.
2 september 2026
Antwoord van The Fat Butcher
Hi Maria,
Thanks for your email. We have got it and someone will come back to you.
Our team is here Monday to Friday, 9am to 5pm.
Waiting on an order? Deliveries restarted on 31 August and we are working through the remaining orders. We have emailed everyone affected with their confirmed delivery date, so please check your inbox and your spam folder. There is no need to raise a courier claim - orders still waiting have not been despatched yet, so nothing has gone missing.
If your message is about one of the below, the form will get it sorted faster than waiting for a reply:
Something wrong with your meat, or an item missing
https://www.thefatbutcher.co.uk/apps/courier-claim/quality-issue - resolved within 2 working days
An order that was delivered damaged, or did not turn up on the day it was due
https://www.thefatbutcher.co.uk/apps/courier-claim - resolved within 3 working days
Please include your order number and a photo where you can, and report any problem within 24 hours of delivery. There is no need to send anything back to us.
Need to change your delivery date? You can do that yourself at https://account.thefatbutcher.co.uk/orders, up to midnight two days before your order is despatched.
Most other questions are answered at https://www.thefatbutcher.co.uk/pages/faqs
Team Fat Butcher
Antwoord van The Fat Butcher
Hi Trevor,
Thanks for your email. We have got it and someone will come back to you.
Our team is here Monday to Friday, 9am to 5pm.
Waiting on an order? Deliveries restarted on 31 August and we are working through the remaining orders. We have emailed everyone affected with their confirmed delivery date, so please check your inbox and your spam folder. There is no need to raise a courier claim - orders still waiting have not been despatched yet, so nothing has gone missing.
If your message is about one of the below, the form will get it sorted faster than waiting for a reply:
Something wrong with your meat, or an item missing
https://www.thefatbutcher.co.uk/apps/courier-claim/quality-issue - resolved within 2 working days
An order that was delivered damaged, or did not turn up on the day it was due
https://www.thefatbutcher.co.uk/apps/courier-claim - resolved within 3 working days
Please include your order number and a photo where you can, and report any problem within 24 hours of delivery. There is no need to send anything back to us.
Need to change your delivery date? You can do that yourself at https://account.thefatbutcher.co.uk/orders, up to midnight two days before your order is despatched.
Most other questions are answered at https://www.thefatbutcher.co.uk/pages/faqs
Team Fat Butcher
Antwoord van The Fat Butcher
Hi Steven,
Thanks for your email. We have got it and someone will come back to you.
Our team is here Monday to Friday, 9am to 5pm.
Waiting on an order? Deliveries restarted on 31 August and we are working through the remaining orders. We have emailed everyone affected with their confirmed delivery date, so please check your inbox and your spam folder. There is no need to raise a courier claim - orders still waiting have not been despatched yet, so nothing has gone missing.
If your message is about one of the below, the form will get it sorted faster than waiting for a reply:
Something wrong with your meat, or an item missing
https://www.thefatbutcher.co.uk/apps/courier-claim/quality-issue - resolved within 2 working days
An order that was delivered damaged, or did not turn up on the day it was due
https://www.thefatbutcher.co.uk/apps/courier-claim - resolved within 3 working days
Please include your order number and a photo where you can, and report any problem within 24 hours of delivery. There is no need to send anything back to us.
Need to change your delivery date? You can do that yourself at https://account.thefatbutcher.co.uk/orders, up to midnight two days before your order is despatched.
Most other questions are answered at https://www.thefatbutcher.co.uk/pages/faqs
Team Fat Butcher
Missed delivery late rearranged…
Missed delivery late rearranged redelivery as we were going on holiday when they said they’d redeliver so arranged for delivery for when we were back which was missed so we also then didn’t have the barbecue items for the bank holiday whilst we were also waiting had two changes made by them to the packs we ordered without asking if that was ok. I have to say that we’ve ordered lots of times before and never experienced any thing like this before
2 september 2026
Antwoord van The Fat Butcher
Hi Gary,
Thanks for your email. We have got it and someone will come back to you.
Our team is here Monday to Friday, 9am to 5pm.
Waiting on an order? Deliveries restarted on 31 August and we are working through the remaining orders. We have emailed everyone affected with their confirmed delivery date, so please check your inbox and your spam folder. There is no need to raise a courier claim - orders still waiting have not been despatched yet, so nothing has gone missing.
If your message is about one of the below, the form will get it sorted faster than waiting for a reply:
Something wrong with your meat, or an item missing
https://www.thefatbutcher.co.uk/apps/courier-claim/quality-issue - resolved within 2 working days
An order that was delivered damaged, or did not turn up on the day it was due
https://www.thefatbutcher.co.uk/apps/courier-claim - resolved within 3 working days
Please include your order number and a photo where you can, and report any problem within 24 hours of delivery. There is no need to send anything back to us.
Need to change your delivery date? You can do that yourself at https://account.thefatbutcher.co.uk/orders, up to midnight two days before your order is despatched.
Most other questions are answered at https://www.thefatbutcher.co.uk/pages/faqs
Team Fat Butcher
Meat was left on doorstep...
Meat was left on doorstep...
The Meat looks brill still not had any as yet been far too busy,Hope to have some tonight, looks that good sent an order and paid for it to my boyfreind 250miles away from me och lol..... got another order coming on the 19th to his. The Fat Butcher is ace.Regards Lady Rita G Long.
2 september 2026
Antwoord van The Fat Butcher
Hi Rita,
Thanks for your email. We have got it and someone will come back to you.
Our team is here Monday to Friday, 9am to 5pm.
Waiting on an order? Deliveries restarted on 31 August and we are working through the remaining orders. We have emailed everyone affected with their confirmed delivery date, so please check your inbox and your spam folder. There is no need to raise a courier claim - orders still waiting have not been despatched yet, so nothing has gone missing.
If your message is about one of the below, the form will get it sorted faster than waiting for a reply:
Something wrong with your meat, or an item missing
https://www.thefatbutcher.co.uk/apps/courier-claim/quality-issue - resolved within 2 working days
An order that was delivered damaged, or did not turn up on the day it was due
https://www.thefatbutcher.co.uk/apps/courier-claim - resolved within 3 working days
Please include your order number and a photo where you can, and report any problem within 24 hours of delivery. There is no need to send anything back to us.
Need to change your delivery date? You can do that yourself at https://account.thefatbutcher.co.uk/orders, up to midnight two days before your order is despatched.
Most other questions are answered at https://www.thefatbutcher.co.uk/pages/faqs
Team Fat Butcher
I have always been very pleased with my…
I have always been very pleased with my food from you.
2 september 2026
Antwoord van The Fat Butcher
Hi Linda,
Thanks for your email. We have got it and someone will come back to you.
Our team is here Monday to Friday, 9am to 5pm.
Waiting on an order? Deliveries restarted on 31 August and we are working through the remaining orders. We have emailed everyone affected with their confirmed delivery date, so please check your inbox and your spam folder. There is no need to raise a courier claim - orders still waiting have not been despatched yet, so nothing has gone missing.
If your message is about one of the below, the form will get it sorted faster than waiting for a reply:
Something wrong with your meat, or an item missing
https://www.thefatbutcher.co.uk/apps/courier-claim/quality-issue - resolved within 2 working days
An order that was delivered damaged, or did not turn up on the day it was due
https://www.thefatbutcher.co.uk/apps/courier-claim - resolved within 3 working days
Please include your order number and a photo where you can, and report any problem within 24 hours of delivery. There is no need to send anything back to us.
Need to change your delivery date? You can do that yourself at https://account.thefatbutcher.co.uk/orders, up to midnight two days before your order is despatched.
Most other questions are answered at https://www.thefatbutcher.co.uk/pages/faqs
Team Fat Butcher
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