JCB Group Reviews 

I would not recommend this car dealership to anyone. I had my van repaired here in August, and since then I have been dealing with a series of problems and frustrations.

First of all, the repair job was poorly done. The bumper started to unclip itself after a week, and the under tray fell off while I was driving. I contacted the service manager, Andy, by email to ask about the warranty and how to fix this issue, but I never got a reply from him.

Secondly, the customer service was terrible. I tried to call the garage multiple times, but they rarely answered the phone. I had to call 20 to 25 times in a row to get through to the reception. Then, I was told that the service manager and the branch manager were either in meetings or off that day, and that they would call me back. But they never did.

Thirdly, the staff were dishonest and unhelpful. I brought the van in when I was passing by, as they suggested, but I was met with lies and excuses. The salesperson told me that the workshop was closed on Saturdays, even though I could see the mechanics working inside. The receptionist told me that I came too close to closing time, even though it was still an hour before.

I have been in a never-ending cycle of calling, but I have not received any solution or compensation for their faulty repair and poor service. It has been 7 months since I first contacted them, and I still have a broken van. This is unacceptable and unprofessional.

I would advise anyone to avoid this car dealership at all costs. They are incompetent, rude, and dishonest. They do not care about their customers or their vehicles. They only care about taking your money and wasting your time. Do not trust them with your car or your business. You will regret it.

I'd give zero stars if i could. Bought a new vehicle from this lot in July 2023 and still waiting to get warranty issues sorted that were noted on the handover sheet plus more since that are known VW issues. Absolutely appalling customer service, ghost you if you have any issues despite VW Corporate's intervention and writing to their sales manager and MD. Wish I'd done some research on their reputation before I purchased as these issues seem common place.

Shambolic comms, zero ownership, pass the buck every time. Strongly avoid.

Contacted JCB Group to enquire about a VW Golf Estate they had in stock. Spoke to a gentleman called Sanj Paddan, he was excellent from start to finish. We needed a very quick turnaround from point of order to delivery and everything went very smoothly. Thank you Sanj for all your help!

We booked our company VW T5 in at Sittingbourne JCB for an MOT and service last week. They forgot to do the MOT, they carried out a service, changed the rear shock absorber and repair drivers door wing mirror. They charged £1965 for this work and their hourly rate was an astonishing £169/hour. Never going back there again and will not buy future VW's

Purchased a Seat Arona from Laura at Ashford. Everything about the sale and part exchange was really well managed and a far better purchasing experience than I’ve had with other car dealers.

Customer service was exceptional and Laura did a really great job explaining the car functions and getting it set up.

Definitely recommend, I’d purchase from Laura again even though I live in the north west and it’s quite a drive to Ashford!

Fantastic service with a smile. My Kia Optima in today for some health check work on brakes at same time had warranty issue sorted unbelievably this was sorted on the last day of warranty agreed and paid for by warranty. Cannot tell you how good these guys are, I have had my Kia's serviced at Rainham for around 12 years and wouldn't go anywhere else. Look after the great service team front of house and the techi guys at the back. Good staff are hard to come by, staff of this calibre are as rare as gold on the streets of London.

I was phoned by JCB to book my car in for service - fine. Iwas told JCB Ashford would confirm this. I have heard nothing so phoned them - they would not confirm or give me a booking. I asked for customer services, was given their financial services! I was sent a card asking me to book in for a service - printed no. on card does not exist. I do not need this sort of negative attitude just to have my car serviced - there are plenty of other places I can take my car where I might be treated like a human being

I recently purchased a Dacia Sandero from the JCB group in Rainham and the service was unbelievably fantastic. I owe all of my thanks to the impeccable Mr Mark Faulks, with an additional thanks to Mr Nigel Fowler. All of your support, communication and care has been greatly appreciated. I look forward to doing business here again in the future and I would highly recommend this dealership to anyone.

on Saturday 16/12/23 my not even 3 year old kia cee'd broke down, not ideal but if its mechanical it can break. clearly annoyed by this I was recovered home, on Monday morning 18/12/23 the car was taken to JCB Rainham kia. 5 day before Christmas I wasn't expecting much but desperately needed my car for a meeting Wednesday 20/12/23 i could not miss this meeting and needed my car to get there, after my car arrived I was promptly called by Dean the service manager to tell me they would do their best but wouldn't promise anything.
WOW was that a false statement, Tuesday lunchtime I get the call from Dean to say not only is it fixed but full warranty coverage for the failure.
I have been in the motor industry all my working life 35 years, never have I seen a team do so much so quickly, Dean Bell and his team are a credit to the company and the brand. JCB and Kia look after these guys, they went well over and above to achieve customer satisfaction, an art that seems to have been lost in the pursuit of profit in recent years in the dealer sector. And just to put the icing on the cake they even found the time to wash it for me, which with the current weather was extremely well needed but not expected, cannot thank these guys enough, you have ensured my return business and my recommendation.

Seat ibiza at Ashford.staff very polite &Helpful started as a minor service they pointed out a couple of issues so managed to change to a major service and brakes renewed.without having to rebook.so all done while i was there.thankyou.Holly i did not get the engeneers name but thankyou.

Just service my Mitsubishi and service was outstanding good 😊 and Name is Tim gentleman who was from beginning till end very professional and helpful in Rainham Kent ! Recommend everyone hier thanks Tim and stuf see next year 🫶🥰

I took my car to be serviced by there Seat Ashford branch 1st time I used them was meant to have the boot lock changed and serviced after taken most of the day the forgot to service the car! They did give me a discount to make amends So last week I took it in for a major service over £400 and they did the mileage wrong on my invoice added over 12,000 miles to my mileage this is a lease car going back and my paperwork is now wrong, I called and was told we have changed it our end no apologies I then asked to have it sent to me of course I got nothing from them I will not be replacing my car with another seat/Audi/VW car.
Your staff are unhelpful and see them selves as better than there customers

I have purchased two cars from JCB Honda Ashford , and have always received a great service to the extent I am now in Cornwall but return for the annual service. This year I encountered a serious fault that the local main Honda Dealer failed to resolve, so returned to Ashford to get the service level I am used to, and yes diagnosed and repaired as Honda would expect , specific thanks to Leigh & Alice

Just purchased a car from your Rainham branch. The service we received from our salesman Connor Carpenter was outstanding from start to finish. He was extremely professional and went above and beyond to meet all our needs.
Well done Connor and Good Luck for the future.

Kind Regards
Val.

Just part exchanged with Dacia Rainham. I was really pleased Connor was available to help me again with my purchase. He was brilliant from start to finish, listened to what I wanted, came up with some options to review, answered all my daft questions. A breath of fresh air to actually have someone so attentive, professional and down to earth. Thank you Connor.

I've had my Kia ceed for 5 years now and always had Kia service, MOT and carry out all work on my car.Thankfully the car has been reliable, but over the last 2 weeks I'd question their charges. A few weeks ago a warning light came on so I called out Green Flag who told me it was a valve that monitored the emissions. I called Kia who said the part would cost £480.00 and to fit it just under £1000. They gave me a date of 24th of September which wasn't good for me as I was going away on holiday. I managed to find through a friend a small independent garage who did the job for a grand total of £170.00. Yes it's a patterned part but really..... less than half the cost of Kia. I could get the job done 3 times for what the part cost from Kia. While the car was with this local garage he asked me if I had oil on my drive. I told him yes, why. He went on to show me the gearbox was covered in oil. Kia replaced my clutch in January and while completing the job which again cost over £1000.00 had damaged a seal which was causing the leak. As I need the car fit and healthy for a holiday trip I asked him how much this was going to cost.The new seal, replacement oil and fitting came to £190.00. I'm now thinking, do we get what we pay for from this main dealer in Northfleet. Am I paying for a professional Kia mechanic to complete my service and repair. Have to say once your 7 year warranty expires find a good local mechanic and use them as this Kia garage is not offering good value for money. Yes you get a nice video emailed to you saying what's up with your Kia, all very good and professional, but after that what happens. In my case a incomplete repair which if not picked up could have cost me more that the value of the car. Makes you think 🤔.

Purchased a used car from the Rainham branch that I picked up today. The whole process was smooth and seamless. This was all down to the exceptional Mark Faulks, nothing to much trouble, excellent communication and understood his customer. No pushiness, no waffle. A refreshing change.

I had interaction with Ben Harman in Crawley branch, really pleased the way, he organise from visiting the branch to test drive and apply for finance to get approval.
It was so smooth and quick. Really recommend and Car(Karoq) is also very cosy and good space for family.

Having had an enjoyable day at the Goodwood Festival of Speed and visiting the Renault stand looking at the new Renault Austral E-tec I just needed a test drive one so contact JCB Renault Rainham and arranged the test drive. On arrival I was greeted by Max a very pleasant and knowledgeable young man. I was surprised after he booked me in to be given the keys to test drive on my own. I didn’t want this as the vehicle has so much technology, I felt I would not experience the best from the vehicle. Max got permission to come with me and drove the first part of the test drive which allowed him to show me some of the vehicle features. I took over and with his advice really experience the quality of the vehicle achieving 59.5 MPG and we drove in a lot of traffic. Not only was I impressed with the vehicle but all the sales team from reception through to the sales manager. Max dealt with my purchase in a very friendly and professional way. I highly recommend this dealership.

Car in for diagnostic tests for a day and a half. No adequate communications from JCB VW Ashford despite my calling four times - I have been a customer of theirs for 10 years! Inadequate and overpriced sums up my experience.
I'm in the market for a new car, I'll be buying my it elsewhere,