JCB Group Reviews 

Miss Sold and Lied to,

“VW Approved Used” unfortunately means you will be buying a vehicle that is falling apart. Ive had silly things like the bumper hanging off, the door handle was loose with only one fixing holding it on, the head lights had to be replaced as they had multiple fixings missing and the brackets to hold them on were broken. Holes in the inter cooler, failed pulley tensioners, bearings failing, suspension failing and this is all within a year.
“Extended Warranty” this means that if you actually buy a vehicle and expect to be able to use it then you’d better be happy paying for a warranty that you are unable to use because they are so short staffed that if you do book it in for any repair work they can’t fit you in for 6-8 weeks. Oh and when they do finally fit you in they wont offer you a courtesy vehicle and will take a couple of weeks to carry out the work. Or on a rare occasion that they do offer you a courtesy vehicle they will ask you to bring it back two days later after they haven’t been able to carry out the work they were supposed to do and lie to you about not being able to get the part until the following week and then on collection of your vehicle being told again you’ll have to wait another 6 weeks for them to be able to fit you back in for the work. Lying about how big a job will be etc to then have an independent garage then complete the works in less than 2 hours!

When I purchased the van it was sold with full service history, although constantly asking for this it has taken me 13 months to finally be given this. Although unfortunately I’ve now been told that although they promised me the cam belt would be changed prior to me collecting the vehicle they now have no evidence that this actually got carried out and that again it was all lies on behalf of the JCB group. I can now see why they were so reluctant to share with me the service information.
I would strongly urge anybody looking to purchase a VW to look elsewhere and to stay well clear of the JCB Group as they are absolutely full of rubbish and will lie to you on the phone and to your face and leave you with a nice shiny vehicle that spends more time being repaired (at your own cost of course) than it does being driven!

Came in to see Connor this week really nice guy very helpful and polite and knowlegeble will def recommend thank you

Took our motability car in for a routine service 14th Febuary 2023 it was working perfectly no issue they reckon it had a faulty brake caliper and that it wouldn't start even though she starts perfectly for us anyway fast forward to today car still in the garage awaiting so called repair the dealer won't speak to either myself or motability or our hire car to confirm when the so called repairs will be done not good customer service at all still waiting for car back no response to calls or emails

JCB Seat Ashford - took my 2 month old Seat Ateca in for software update on the nav radio system. They had organised a replacement car while mine was being look at. The customer service was one of the best experiences I have had with a car dealership. I felt valued and they expressed the importance of my visit to them even though it was for something trivial. Great communication during the time my car was in the service centre (24hrs) and again a very welcome reception on my return to collect the car.

Terry made the process of us getting our 1st motability car a breeze. He was so helpful, and had a great sense of humour. He kept us updated throughout the process.
When the car arrived, we knew within 10 mins. He then happily showed us around the car, and answered all our daft questions.

Thanks very much, Claire and Lisa

Took my car for oil change service, this morning,

Staff are very helpful and cheerful,
Explain to me what was going to happen to my car,
Skoda text me when car was ready and my had been hoovered and clean,

Very please with service this morning,

The dealership after sales service team endeavoured to achieve a high standard for us as their customer and this aim of putting all customers first and listening carefully is a difficult endeavour to achieve and maintain.
At the Ashford showroom it seemed to us that the service advisors and the technicians were keen to put their customers first and think of what was needed to make them happy. In our case this was achieved on our first visit.

Order replacement keys for a vehicle and was quoted two weeks at the time of order, two months later have been advised the dealership do not know when they will be arriving and are not able to even track the order. Have now been told when they arrive they do nothing can be done.

The dealership now will not return emails or calls so having to order the keys through another dealer and involve credit company to reclaim monies paid.

JCB Kia Ebbsfleet first visit for diagnostic/repair. Excellent responsive, efficient, communication and that extra mile of caring. I changed arrival time night before, Steve gave us a lift to local station (raining & my husband has limited mobility). Good communication for collection and work undertaken with completed administration at car handover. It is a way from our home but i will not hesitate to use their services again

Recently visited VW JCB Ashford as the locking system on my VW appeared faulty. I spoke to Hayley at Service Reception and explained the problem, and left the car at Ashford so that the fault could be identified and rectified. At 9.00 am the following morning I received a call to advise that the fault had been identified, a new part ordered and fixed and the car was ready for collection. A very quick and positive outcome - thank you Hayley.

Absolute criminals! Really regret buying a car from them. We bought a Toyota and the car was delivered with the tyre warning light on. We took it to a Toyota garage who found the wheel had buckled and the tyre had a leak. JCB Medway refused to acknowledge that the car was delivered in this condition and refused to pay the costs for the repair which was £780! Person we dealt with was Alex Goodger who was unhelpful and unsympathetic. Please don’t use!

Fantastic buying experience from Connor and the team at Dacia JCB Medway. Knowledgeable and thoughtful support with no pressure. Quality product (Duster) delivered and I wouldn't hesitate to return. 100% recommended

JCB GROUP, Dacia Rainham. Rubbish, was not able to contact them to book a service. I tried phoning them a number of times to book my car service. When I phoned, it just kept ringing and no one was answering. Gave up and went elsewhere for my service. Won't be buying my next car from them either, and won't bother trying to use for my next service.

Brilliant service from salesman Paul Eggleton at JCB Gillingham Medway - Paul was friendly, helpful and as importantly not pushy when I was buying my T-Roc. Great experience and would recommend.

Richard

From the very first point of contact we knew we were talking to the right place for our chosen used car, Mark not only made the entire process a delight but the professionalism and attention to detail shown added to our overall experience.

Nothing too much to help meet our needs and the follow up & customer care was exemplary, wouldn’t hesitate to revisit when the time comes for another vehicle.

I bought a new VW golf through drive the deal. JCB at Gillingham in Kent supplied the car. It was reasonably straightforward dealing with the admin side by distance as I am not local to Kent.

I didn’t meet anybody I had spoken to when I collected the car. A very nice man dealt with the handover and couldn’t be faulted. He said I would no doubt be contacted later by the salesperson who I was originally dealing with.

I have had the car just over 4 weeks. No follow up call has been forthcoming . This is despite telling them about a little technical problem, which I have since resolved at my local dealership.

I love my new VW Golf style, it would have been nice to have received a follow up from JCB.

However on the 12th December, about 5 weeks after delivery, I received two unexpected parcels from them. One was a mini hamper and another containing some chocolate and a couple of bottles of wine.
This was a very nice touch and speaks volumes in customer care

NO CUSTOMER SERVICE...BOUGHT NEW CAR FROM THEM, PAID EXTRA FOR FRONT SENSORS AND THEY DELIVERED IT WITHOUT THEM FITTED, ALSO WINDOW RUBBER SEAL WAS BUBBLED AND PAINTWORK CORRODED....THEY WOULDENT RECTIFY ANYTHING UNTIL SENSORS WERE DELIVERED AT SHOWROOM, WE HAD TO KEEP COMPLAINING TO GET ANYTHING DONE, THEN WHEN THEY TOOK CAR IN TO RECTIFY THEY WOULDENT GIVE US A COURTESY CAR, SO I WAS WITHOUT A CAR, A MONTH LATER WE HAD TO COMPLAIN AGAIN AS THEY HADNT CONTACTED US TO SAY WHETHER THE CAR WAS DONE, OR EVEN WHERE IT WAS....I WISHED I HAD KEPT MY £18,000 HARD EARNED SAVINGS AND GONE TO A DECENT GARAGE THAT CARED ABOUT THEIR CUSTOMERS !!

Have just had my vw golf serviced at jcb Ashford it was taken in at the time arranged and finished while I waited. I was very happy the way Nicola and the team performed professionally today. I would definitely recommend JCB Volkswagen.

I had purchased a new battery from JCB, Ashford, but when I got home I was unable to remove the old one from my car as the bolt had got stuck due to rust. I telephoned them up and was told I could come over immediately. The mechanic, Dan, was very friendly, understanding and explained the situation clearly and replaced the battery using specialist tools without any difficulty.

Very helpful and professional. Very happy with the service I received