Times Newspapers Ltd Reviews 

No follow up email to say we will now take £25.99 after your £1 trial for 3 months which I’m sure I cancelled. Login didn’t work. Customers service declined to take my call asking for a refund. Sharp practices indeed. What a thoroughly unpleasant way to treat people.

Sharp practices, can only cancel through telephone with endless options. So dated, think this is the final death nell for newspapers. Steer clear and go on Youtube.

Last update to app has been a nightmare. Unable to read comments on articles and puzzles section keeps crashing.
If you want to cancel you have to phone. I would have thought since the subscription was done on
Line that would be the way to cancel but apparently not. Get it sorted out Times
Would give a minus 5 star

Predatory subscription practices

This is my second attempt to use The Times app. I cancelled a first subscription in December 2024 as the app kept crashing after every 2 to 4 pages viewed. I like the journalism so gave it another try and just ended a 3 month trial, during which it still crashed frequently. Once the trial ended however, the app froze and wouldn't let me in at all. 3 hours of Live Chat failed to resolve the issue and a third subscription still shuts me out. I would give zero stars.

Called to cancel subscription- 15 mins of waffle on a call to try and persuade me otherwise. Why isn't there an option to cancel online? Why is there no notification regarding end of trial? Why isn't it a DD rather than a card payment. People have busy lives and can't always call during business hours to cancel. The Times knows what it's doing to get money out of people - pay walls to read an article, news no different from any other agency. It's just greed. And these other reviews reiterate the point. Disgraceful.

I took out a three month trial and attempted to contact them before the renewal deadline. They claim to have no record of my first call, while the second time I called their phones and email were down. No apology offered, they simply said I would’ve been too late to cancel anyway and they’re keeping my £26. This despite the fact that I’ve cancelled or renewed on deadline day several times in the past. Thought the Times were a reputable business, but I see from the reviews on here that’s not the case. A 1.2-star rating? How embarrassing. How can they present themselves as a credible company? They’re unscrupulous and money-grabbing and they couldn’t care less how long you’ve been a loyal reader. I won’t be reading the Times again, let alone subscribing. BOTTOM LINE: IF THEY CAN’T BE HONEST IN DEALING WITH THEIR READERS, WHY SHOULD READERS ASSUME THERE IS ANY HONESTY IN THEIR REPORTING?

I had 3 a months deal which has been extended over the last 2 year, once or twice I have forgot to cancel and renegotiate and it cost me a bit which is my fault , no problem .
Best on line newspaper, and fantastic content.

I phoned up to cancel my subscription since I don't use it enough to justify £26.99/month. I then got persuaded by the customer service rep who gave me a 75% discount for the next few months. This discount also included adding my partner to my account who also has a separate one. A week later when I phoned up to add my partner, I was told that this wasn't included in my package, despite being promised it was. I then said 'i know you record your customer calls so can you review this and you'll see that they promised me multiple users. Their response: "we cannot listen to those recordings as it's only for training purposes but we'll let the customer service rep know." Absolutely furiating. I will, of course, cancel my subscription once my 75% discount has lapsed. On another note, I was of the impression that if you can buy a subscription online, you must be able to cancel it online. No, not with the times. You've got to phone up!

As a lot of these reviews they bent over backwards to take out a 2 year subscription at a good rate.
2 years later as life is busy and goes looked at my card today to find £99 taken out no warning no emails.
Straight to their customer services asked for refund all they do is quote terms and conditions which they quote you must give 2 days notice before end of subscription.
We all have busy lives to expect someone to remember to cancel a subscriptions 2 years later what a pile of crap.
Will not use this Rag of a newspaper again after this year as already paid for it
Buyer beware and read their terms don’t be duped into a low cost subscription then get caught out years later.
This Rag runs investigations into poor conduct on firms someone should do one on them.

Lured into a free trial to read one article.

No reminders or bills sent out since. £26 taken today, called up immediately and cancelled. They're "unable to refund it" as "Head Office are really strict on refunding" as I didn't give them 2 days notice as per T&Cs. This can be translated as, "we know people will forget to cancel the free trial subscription and will not issue refunds, irrespective of whether they want to buy our product or not". Archaic practice, which virtually nobody follows anymore, with a complete lack of integrity.

New baby arriving in 4 weeks and, like everyone, feeling the strain financially. Not that they gave a monkeys. Rules are rules!

1.1 on Trust Pilot... no further comments necessary.

No option to cancel subscription online only through a helpline. Really scammy.

No method of online cancellation. This seems to be deliberate to create friction and increase income. That is not a business practice which builds trust with consumers.

This service is an unbelievable scam. I contacted the Times a few months ago, after somehow signing up through a misleading ad, I got roped into a monthly subscription (but of course they don't send ANY email reminders about this and leave you paying without realising in the background). It's been a legitimate nightmare to cancel, and they will lead you to believe you can cancel online, but you have to call them and go through an unbelievably frustrating process. They purposely make it difficult, and as someone with ADHD, it's incredibly distressing. Total unethical business etiquette.

Really awful and unfair policies for online cancellation for subscriptions. I told the customer support team that I could not afford to pay two more months of subscription fees and they said there was nothing that could be done. Completely unfair and discriminatory.

Almost impossible to cancel, and you have to ring them up, and they still try to prevent you from cancelling. Do not take out a Times Subscription is my advice.

The information on The Times website how to cancel is confusing and contradictory. It is stated that you need to give 15 days notice before you next billing date for physical paper and digital subscription. When I phoned up to do this, they said there is another clause elsewhere on their website that states if you get vouchers then you have to give additional notice ahead of your voucher books being issued.

A total con and no wonder why people rate them so poorly on Trustpilot. Simple to put in one place "you need to give 15 days notice before you next billing date for physical paper and digital subscription except for voucher subscriptions ....... etc etc." Really poor practice and although The Times use a 3rd party for their subscription services, as a major British Institution surely they can ensure good practice in their cancelling procedures.

I ordered a years subscription in July 2924 through Google for £119.I have been unable to access my account since the beginning of the subscription starting.When I phoned them they said that I had to apply to Google.I did so with negative response saying they could not help me with this issue.Basically you go round in circles.Essentially they are a scam outfit who are able to con the public with a maze of conflicting responses and an aura of respectability.For heavens sake this is the Times a once proud British institution now grubbing in the dirt and stealing money from an O.A.P. Unfortunately cowboys like these are incapable of feeling shame let alone remorse or heaven forbid sympathy.I notice they do not respond to negative reviews and have virtually no positive reviews.