Times Newspapers Ltd Reviews 

Shocking experience! They clearly hope you forget you've temporarily enrolled and then make it almost impossible to cancel your policy - frankly, their approach to letting customers cancel is not far short of illegal. It is certainly immoral which distils little confidence in their attitude to news coverage.
I wouldn't go near them again.

Purchased £1 article to read…didn’t know it was signing me up to 4 months trial of £1, totally forgot about until £15 bill was charged!! No warning no way of cancelling other than calling them. Usual pressure tactics of keeping you on with them. Wouldn’t refund me either even though I didn’t want the subscription….pure greed!

Very fraudulent company. I subscribed to read an article for £1 for 3 months. Knowing how these subscription traps usually work, I planned to cancel early to avoid being charged the outrageous £20 renewal.

After reading the article, which turned out to be pretty bland anyway, I tried to cancel right away. It took me several business days just to find the account link, and when I finally did, it barely worked. I ended up downloading the app, signing in again, and navigating to the subscription section, only to discover that I could not cancel online and had to call a number instead.

Such a dodgy setup for a mediocre news site.

After searching online, I also found that many others were hit with unexpected charges in the third month because of how poorly this system is designed. Luckily, I caught it early and canceled on the first day I subscribed. Still, a very disappointing experience. Never again.

I signed up with The Times to read one article for £1, thinking it was a simple one off payment or short trial. What I didn’t realise, and what wasn’t made clear enough, was that it automatically turned into a full paid subscription at £30 a few months later. There was no reminder or email notification before the payment was taken from my PayPal account, and I only found out after the money had gone. When I contacted customer service, they confirmed I hadn’t even used the service since the initial article, yet they still refused a refund. The whole setup is misleading and unfair. A company as reputable as The Times shouldn’t rely on confusing small print and automatic renewals without proper notice. This feels like A TOTAL CON! Reading other reviews, it is clear that I am not the only one caught out by this. It seems to be happening to many people, which makes it feel even more unfair and deliberate.

It's ok, but be prepared that the news items and articles are padded out with old material.
Makes a nonsense of the word "news".

Very difficult to cancel this subscription. I had not realized that I had taken up the offer of £1 for 3 months then £25.99 was taken from my bank account last week. This was put through on a card number that had expired and was changed. I contacted my bank when I saw it was pending and they could not cancel it and advised me to go through to the times. I emailed them straight away and got a response that was irrelevant. Have called 5 times since and told today they can’t refund me and I have to cancel separately. I did this after holding on for so long . I am a pensioner and have a limited amount to live on each month. They said they couldn’t give me a refund even though I contacted them whilst it was pending. Good job I cancelled it they would take £25.99 every month to read this online. I didn’t even read it as I thought I had no subscription. Please avoid these offers. They do not remind you before they take this money and I think this is exactly what they expect to achieve people thinking the subscription expired only to be shocked when the money goes out of their bank account

If I could give 0 stars I would. After paying £1 a month for 12 months The Times then automatically without any notice started taking £10 a month from my account. I called on the day it changed and they would not refund the money it had taken. There was no notice the would change the amount they took. Awful customer services from an ethically bankrupt company. I will never do business with them again.

Horrible experience
Very difficult to unsubscribe and they wouldn’t refund me when it was actually their fault!!!!
Also very Overpriced…….not value for money

Cannot believe there is no way to cancel subscription online, and they won't issue a refund if you forget to cancel your subscription which they are banking on that. Horrendous experience overall I would recommend to stay away from the Times.

Echoing others to say that in this day and age requiring people to cancel a subscription by calling (wheras they are MORE than happy for people to purchase a digital subscription online) and then not offering any courtesy communications to say that a trial is ending and that people are now into full payment (leaving me £30 out of pocket for a subscription I barely used). It screams dodgy gym practices from days of yore, or the type of stunts Virgin and Sky used to pull. Even expressing my dissatisfaction with both these things on the phone, the person putting through my cancellation was still trying to upsell to me. Ridiculous.

Avoid at all costs. Very difficult to cancel subscription - have to call them and person on the phone asks a lot of questions and talks you through a lot of unnecessary offers. Should be a cancellation button on the website itself.

I have subscribed to the Times digital for 4 years now. Successfully negotiated down to an annual fee of £89,which has risen slightly. However, I have found the quality of journalism decreasing so decided to cancel my subscription. Having to phone to cancel is annoying, but I avoided any chat from the rep by simply stating their journalism is appalling and on a level of the Daily Mail.

Been trying for months to add a bonus member without success. I wonder if anyone has achieved this?

Never again. One hour to cancel and even then saying payments will continue for another year on an agreement I wasn’t aware I’d signed up for.

I would never have dreamt of first checking The Times on Trustpilot. I had the impression, as I am sure almost everyone else had, that it was a thoroughly reputable business. But look at the masses of negative reviews. Something is seriously wrong with management when the word scam appears in comment after comment. What use are a newspaper and its journalists if readers desert it through the dreadful antics of its circulation department? The bottom line is most of us here will never return as readers. Gone for good.

Lord help me their cancellation policy is beyond horrific. I would have resubscribed but they have lost a subscriber for life now.

News UK steals from subscribers! They take a £10 monthly charge after the trial period has ended, even when the subscriber has cancelled the subscription well before the end of the trial period. Their response to customer emails is dishonest.

Absolutely unacceptable that a newspaper like this forces you to call a number to cancel your subscription. If you can join online then you should be able to leave online too.
I had to interrupt the call handler twice to stop her selling me "packages" and "deals".

Also unacceptable that the email informing us of a 25% increase in subscription does not come with a link to cancel.

I said on live chat, I want to cancel. They told me I had to call them. I could not call them because I was aboard and now I am changed again. It is disgusting that they keep charging for a service you tell them you want to cancel, and they won't let you.

How do you turn off notifications for this company?

No follow up email to say we will now take £25.99 after your £1 trial for 3 months which I’m sure I cancelled. Login didn’t work. Customers service declined to take my call asking for a refund. Sharp practices indeed. What a thoroughly unpleasant way to treat people.