Times Newspapers Ltd Reviews 

Cancellations. The first guy hung up on me. He asked for email address and name, then after I gave that, he asked for customer number then hung up.

Second time I called, they said it's in the 14 day cooling-off period (I.e. I tried to cancel after 6 days), so if I cancel now, I'd lose the 3 months and 3 weeks of subscription remaining. I said fine, I'll call back in 8 days and leave you a one star review.

I am in the process of cancelling my suibscription after increasing subscription price hikes with little notice. You can subscribe to Times online but they require you to call them to cancel. I am so far 20 minutes into a cancellation phone call, having been transferring to a second department to action this. The Times deliberately makes it difficult to cancel your subscription so people eventually give up. It amounts to nothing short of dubious and unethical business practices. Stay away!

Very time consuming and inconvenient that you have to call to cancel this online subscription. Left on hold for 30 mins with awful music so they're trying to make it as difficult as possible to cancel. Really disappointed in a reputable company making this so difficult and I won't be purchasing the Sunday Times in print again either.

Lost £50 due to their awful trial period which they don’t notify you is ending. I paid for £1 for 4 months and have been charged £26 twice now due to their poor customer service contact methods so not being able to cancel this new subscription which they didn’t let me know was starting.

Utterly terrible. No response to online renewals, no response to emails. Phone calls don't connect. Online chat is the only way to get through. God knows where the operators are based, but they don't read messages properly and everything is ahuge hassle. Next year I'll give up and cancle if it's still this bad.

Terrible experience that they make you call to cancel a subscription.

When I talked to the cancellation team they were very rude and said they were not interested in my feedback as I had read one article. Probably the rudest person I have spoken to in a customer service team ever.

Terrible company. Dont reply to emails.
Carried on billing me £26 per month after I phoned to cancel and refuse to return calls or reply to emails. When you call them you get passed around between departments with no resolution. Avoid

I took an offer for 1GBP for 6 months and got charged the 1 GBP plus an additional 10. Then when I went to cancel I saw that it is super difficult, you have to call them to cancel. The experience is terrible. I am just glad I checked as soon as I did and didn't wait the 6 months as I assume I would have then been charged 60 instead of 1 GBP.

Free trial then make it very difficult to cancel - hoping they can get people to forget and carry on rather than focusing on making it a service/product worth keeping

Apart from their inexplicable policy on discounts - i subscribed without a discount, and yet my neighbour received 25%!!! When you phone them, they must have the most annoying, repetitive 'hold' music, with no option to wait in silence. Aaaaaarrrrgghhhhh

Be careful! No warning that your discounted period is ending. ythey will just spring on you the hefty charge of £26 per month.
They make it very hard to cancel. Cannot be done online. You have to ring a number and jump through many hoops to cancel.
Shame on you for not sending a courtesy email a few days before full price renewal!

Really poor experience dealing with customer service on what was initially a payment issue. This needed to be resolved by phoning their helpline after an extended period owing to delayed responses by email. As an apology a 6 month discount was offered.
Subsequently found out that the issue hadn’t been resolved and in effect had a parallel account with Apple Store which meant the discount could not be applied.
Wasted over 2 hours with little support provided and very patchy performance overall.

the times is very bad,it will read chatgpt conversations by court order.

BEWARE: This company is a trap. They make it impossible to cancel.

Unable to give 0 stars.

Absolute frauds - their cancelation practice is highly likely to be illegal. I am disgusted. I signed up for a £1 trial - before the trial ended, I tried to cancel by email. This is where their predatory scheme begins.

They REFUSED my written cancellation. They claimed I had to phone them, even after I explained I was out of the country and couldn't. This is a deliberate, unethical tactic designed to trap you.

Report them to trading standards too. I have

Unable to give 0 stars. Cancelled PayPal and Google pay yet still charged £30! I had 3 months for 1 pound and made sure I cancelled. Still waiting for my money back. This is theft pure and simple.

Their subscriptions department are, in my opinion, a bunch of shysters who tell lies. My subscription was trebled without informing me. No refund. I later tried the trial offer, cancelled before the price increased but they still charged me the increased amount and refused to give a refund. Imagine 1980's double glazing cold callers, and that is who you'll be dealing with when you try and cancel

NEVER SUBSCRIBE TO THE TIMES!!! I paid £1 to read one article and little did I know i was going to get charged £30 a month from then on, without any notice or invoice sent to my email. By the time I had realised i was out of pocket £90, and when i contacted customer service (a conversation which i waited an hour in a queue to have) they were unable to give me any refund despite them being able to see I had never used the service. I then went to try and cancel my subscription and the only way you can do this is by phoning them up. This is medieval. I cannot think of any other company where you cannot cancel a subscription in a few simple clicks. After being in the queue for half an hour on the phone I eventually got through to someone to cancel my subscription and was harassed with offers and questions when I had made it clear I just wanted to cancel. I can see from other reviews I am not the only person who has experienced this. I’m appalled that such a “reputable” company are getting away with this. Not giving notices of subscriptions, and having such a high subscription fee, as well as having to phone up to cancel a subscription is just an unheard of practice for a good company. I will definitely never be reading a Times article again.

£1 for the first 6 months SCAM !!! Impossible to unsubscribe

Gutted, didn't receive any warning my trial was coming to an end and now been slapped with a £25 payment. Really hard to speak to someone competent or understanding to cancel it. NEVER AGAIN.

Shocking experience! They clearly hope you forget you've temporarily enrolled and then make it almost impossible to cancel your policy - frankly, their approach to letting customers cancel is not far short of illegal. It is certainly immoral which distils little confidence in their attitude to news coverage.
I wouldn't go near them again.