Ticket Fairy Reviews 

They replied swiftly and gave us a great solution!

Very responsive and the assistance provided was simple to understand + 100% correct

Timely respons and resolution. Extremely satisfied

I bought three tickets via Ticket Fairy for “Infected Mushroom | Live in Cologne” (12 Sept 2024, Live Music Hall, Cologne). The show never took place.

I’ve been waiting for my refund for over a year. I filled in the organiser’s refund form back in 2024 and contacted the organiser (The Culture Collective) multiple times – no response at all, I’m being completely ghosted.

Ticket Fairy keeps sending the same template reply: they are “just the technology platform”, the money went to the organiser, and I should email them. The fact that this organiser is not responding and is not fulfilling their legal obligation to refund is simply ignored. Even after a detailed formal complaint with a clear deadline, I received nothing but a copy-paste answer.

This feels extremely unprofessional: the event is cancelled, the organiser disappears, and the ticket platform refuses to take any real responsibility or help its customers. For me: never again Ticket Fairy. I'm hoping you going to follow, if your money is worth to you.

Refund given even when not required due to terms

Great support, quick solution, perfect service

I sent an inquiry through late at night and was impressed to get a personal response within the hour, with a really helpful answer. The ticket buying experience was also straightforward. Recommend!

I had to deal with a few personal issues that after me getting to the show. The customer service I experienced was 10/10, persoanble , quick and felt like old school human care.

Felt compelled to leave a review, as these things matter.

The Timeless Summer Tour (2025) was cancelled. Couldn't get any money back. Almost $500 down the drain. It shouldn't be this hard. I will never buy any ticket from Ticket Fairy. I do not recommend Ticket Fairy.

Excellent support team! Very helpful and quick to get back to you.

With my girl we get married, so both
our name is changed. I write an e-mail.
And the suppport help me so quick!
Thanks for it again!

I had made a mistake with names on my ticket and as soon as I emailed they were changed straight away

Súper fácil de usar buena plataforma

Support was friendly, fast and efficient. Heard back from tech team quickly, all problems were resolved.

Fast feedback and and resolving of my issue

Support team was great and fixed my issue very quickly

Purchased two tickets and both came in my name. I emailed them Sunday and had an updated ticket with the right name on Monday. They made it super easy and responded to my email right away.