Ticket Fairy Reviews 

Their support service was very prompt, replying to me and addressing my issue of purchasing incorrect date event tickets and they were extremely helpful in helping me resolve it .
Thank you Ticket Fairy team .

It was really nice , I love everything , the place , the music . The people . I want to go more events like this , thanks for the tickets .

Very fast response that fixed the issue. Well done.

It was an easy process to get and pay for the tickets and when I had an issue and emailed them for a refund it was quick and easy.

Easy purchasing experience and great quick customer service! Had to get a refund for an event and it was one simple email and they refunded!

I used Ticket Fairy for the first time to purchase tickets for the Budapest Major CS2 2025, and overall I had a very positive experience.
The registration process was quick and straightforward, and buying the tickets felt safe and reliable. Everything worked smoothly, and I received my tickets without any issues. I was also pleasantly surprised by the referral program – it’s a nice bonus opportunity for users.
Another big advantage was the ability to resell tickets directly on the platform. My friend couldn’t attend the event, so he managed to resell his ticket to another friend of mine through the website. Thanks to that, I wasn’t alone at the event, which made the whole experience even better.
Customer support was also responsive and helpful whenever there were questions – that definitely deserves recognition.
The only downside, in my opinion, is that the referral reward (or bonus/refund – not exactly sure how to call it) is paid out only several months after the Budapest Major ends. That feels like a very long wait.
Overall, I would rate Ticket Fairy 4 out of 5 stars.

Very quick to respond and very friendly response

When I wanted to change the date I wanted to attend the show, the guidance was clear and accurate. The moment I rebooked, my refund was sent immediately.

Very easy and the problem was resolved right away, highly commend the team and their efforts

I had an error when making a purchase but they were able to get it fixed with an hours which is amazing and unbelievable. Definitely , a company I'd work with in the future

Many times I've been in a hurry when buying tickets through the Ticket Fairy and because I'm a repeat customer, my billing informaation is safely attached in my profile, thus allowing me to purchase my tickets fast and reliably. They make ticket purchasing an easy task. Thank you, Ticket Fairy!!! Love you, guys!!!

Ticket Fairy is very good with customer support and helped with our Companion Card needs.

Me encantó el ambiente que había en general en el evento y el personal fue muy atento y amable 🤍

Thank you very much! Everything was wonderful. Thank you for the great work, I am very happy.
Wishing you a Merry Christmas!🎅🎄
Thank you, and we are looking forward to our event.

Great communication friendly and informative and super quick extremely satisfied with my experience thank you to the team

Disappointing post-purchase experience. No phone support, a very slow website that is challenging to use, and an unreasonable process to gift tickets. To change ticket names you must resell tickets to yourself, incurring undisclosed fees. The lack of upfront transparency and limited support make simple issues unnecessarily difficult. Would not have purchased if this was clear at checkout.

Bought a ticket for Budapest CS2 Major, getting close to the event I was unsure if I can attend at the MVM Dome so I put my ticket on sale through TicketFairy. They said it can be only resold through their system, but actually they never released a resell period, even though tickets were sold out 2+ months before the event. Fortunately I could attend at the event but if I couldnt I didnt have the chance to sell my ticket. Horrible company, hopefully for most of the events you can buy tickets through multiple companies so you dont have to choose them.

Pretty fast and friendly customer service.

I had a problem with my tickets and they immediately helped me.
Fast and efficient service.
Thanks