Ticketlords Reviews 

Satisfactory customer service

My experience with Ticketlords/flightsandtickets was shocking from start to finish. They asked me to pay a £300 deposit to “secure the seats” with Air France and promised certain fares. Later, they admitted the money never even reached the airline and then told me the fares had gone up, meaning they could no longer offer the original price they promised.

To be clear, I never refused to go ahead with the original fares — they simply failed to secure them after taking my money. Despite this being entirely their mistake, they still decided to charge me a £150 “cancellation fee” and only refund £150 out of the £300 deposit.

The customer service was disgraceful. I called numerous times trying to sort the issue out, and one of the agents was literally laughing and joking on the phone saying “we are scammers.” I honestly could not believe what I was hearing.

They then sent me an email asking me to reply “Go Ahead for refund” and stated it would take 7–11 working days for the refund. The whole process felt extremely unprofessional and suspicious.

In my opinion, this company is a complete scam. Be very careful before giving them any money. I would strongly recommend avoiding Ticketlords completely.

I am extremely disappointed with my experience with Ticket Lords.

On 25 May 2026, I contacted the company about a flight booking and was given a quoted fare. I was asked to pay a £200 deposit immediately to secure the price. During this call, no cancellation terms, refund restrictions, or conditions relating to the deposit were explained to me.

Before proceeding, I specifically requested the airline booking reference (PNR) so that I could verify the reservation directly with the airline. Despite multiple requests, I never received this information. I waited throughout the day the deposit was taken and then made several follow-up calls and emails over the following days. I was repeatedly told that the ticketing officer handling my booking was on leave and that I would need to wait for his return.

On 28 May 2026, after further calls and emails requesting the reservation details, I still had not received the booking reference. When I eventually spoke to a manager, I was informed that the original quoted fare was no longer available. Instead, I was offered an alternative flight with a different airline at a significantly higher cost and with a much longer layover than the itinerary I had originally agreed to. I declined this option.

I then requested a refund of my £200 deposit and was informed that only £40 would be returned, meaning the company intended to retain £160. This was despite not providing the reservation details I repeatedly requested, not securing the quoted fare, and not clearly explaining any refund or cancellation terms when the deposit was taken.

My main concern is the lack of transparency throughout the process. Had the relevant terms been disclosed from the outset, or had I received the reservation details requested, I would have been able to make an informed decision. Based on my experience, I found the communication poor and the handling of my deposit unfair.

Abeera was very helpful explained took time to help and supported where I could not understand.
She has patient, kind and willing to explain well where needed.
I will call Abeera again when traveling again.
Kind regards
Joan

Please be very careful when dealing with this company. After failing to book me into the flight they took the deposit (£80) for, they have the audacity to retain £50 out of my deposit because they accusing me of cancelling. This is a robbery in broad daylight . I did not cancel. That is a big lie. It was the agent Ryan who lured me with a pretence of a ticket (£800) and his colleague came back the following day, saying that the ticket is no longer available. It now costs £1165. and expected me to pay for it . When I refused that , he tried to offer me a ticket with a different company which costs £911. I was very angry and did not want to conduct any business with them anymore as I no longer trusted them. They now send me an email to say that they will process my refund in a week's time but will retain £50. Please be very cautious
I just wanted to add that, this company did not pay my deposit. It was my bank who reimburse the monies after I complained to them

Great service from Arya Clark! Checked out for me the best offers based on my budget and went an extra mile in ensuring I got the best deal.

I thank you so very much Zayn , for the tremendous service you have giving to me. I very much appreciate your kind heart and the way you explained every thing to me clearly . Once again thank you so much for your assistance Allah guide, bless and protect you and your entire family.

Excellent service from Zayn Kay! He helped arrange my ticket at very short notice. Professional, responsive, and highly recommended.

do not trust this website I made a booking and paid deposit and I was told the booking I reserved for 5days but I called In 2 days but they said your booking is no longer there so I lost my deposit do not trust this website

I am greatful to Arya Clark at TicketLords Agency for their outstanding assistance. I had been struggling to find budget-friendly flight options on my own for quite some time for my family. Arya Clark took over the search and efficiently secured affordable tickets that perfectly matched my budgets. Their expertise, prompt communications, and their excellent customer service completely transformed my booking experience. and thank you for going above and beyond with your help.

Greate customer service, thank you Arya Clark

They are scammed, tricked me into depositing £100 for flight booking, but was told the next day that, it has been cancelled by the airline and refused to refund me.

I have also reported them to Watch Dog. Please let's report them so others won't fall victim

Arya Clark has been very supportive always & we do book with her every year. She is very good at her work. Excellent service provided by her.

Arya is great 😃

Sorhab was excellent. He gave me all the options and was very good at returning calls timeously.

I felt safe in his hands and he is very professional.

It was simple and easy.

Thank you Sohrab.

I booked a ticket and was asked to pay a deposit of 100. I was assured the ticket is secure and that i can pay the remaining balance by Monday (i had booked on a Thursday and Friday was a bank holiday). When i called to pay on Monday, they said the ticket was not available from the airline and started making suggestions of much more expensive tickets. When i refused, the agent, Arya Clark said I was being difficult and that they can only refund me 50 as there is a cancellation fee clearly shown in the terms and conditions. I think what they are doing is fraud

Don’t take the risk like me- listen to the countless 1 stars. I am in the process of reporting them to Trading Standards. They use the ABTA logo/ blurb on their website however they are not ABTA protected/registered (ABTA specifically list ‘Travel Lords Ltd trading as Flights and Tickets’ as ‘not permitted’ on their website) Will you get your tickets, most likely yes, but you will never pay what you signed up to pay. It’s a classic and textbook bait and switch scam- lure you in and pay a deposit for 1 price and then change the price.
I called up and signed up to £1125 return flights and was told to call back and book the seats a couple days later- deposit paid, despite me wanting to pay in full at that time. When I called back, they said my inbound flight was confirmed but the outboard ticket type price had increased from the originally quoted £800 to £1100 and that I would get a £200 voucher to use for my inbound flight- when I asked for this in writing on an email multiple times, each time they would call me and told me not to worry, I never received this in writing (important later)… As I thought this was still cheaper than other agents (with my £200 voucher to use), I went ahead with it. My outbound ticket came though and was told to call back to pay for my inbound ticket. When I called back, the exact same issue/scam was used AGAIN- the ticket type was no longer available and that the price had gone up from the original £325 to now £750 (this was the flight that they said had been confirmed at the start…) and to add salt to the wound, they then told me that I could only use a maximum of £100 out of the £200 voucher… something that was deliberately not mentioned and deliberately not put in writing- he then got very aggressive and once I pointed this out.
It’s all very complicated and unorthodox and is a textbook bait and switch scam. The staff seem nice at first but are actually extremely rude and threatening and clearly aren’t properly trained. They make you pay large sums and highlight that you only have 1 hour to transfer the funds to create a sense of urgency. After the £100 deposit, you can only pay the full amount via BACS (red flag), I assume this is to ensure that the customer has no protection and can’t issue a chargeback. I’m sure there’ll write a cocky response like the others claiming that ticket prices change and x,y,z but it’s not true- when you confirm a ticket/booking, you confirm/lock in the price. You don’t purchase a car and then when you come to pick the car up, they say it’s doubled . Just book with a different agent- it WILL be cheaper

I contacted Sohrab at Ticket Lords for him to find me the current best deals for two separate trips I wanted to book. Sohrab responded to my enquires very quickly and efficiently.

All transactions were completed today and the flight details are already loaded on the respective Apps.

I highly recommend Sohrab as your first point of contact at the company.

Thank you as always Sohrab.

Ms J Jones

Honest and very satisified costormer care

The service was perfect,Aria went of of her way to help me and my family.Well done .