Worse than useless - ordered tiles online for delivery on 17th July, no delivery, no updates, can't get through over the phone, no-one responds to emails - absolutely shocking! Will never use again.
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Lees wat reviewers zeggen
Great tiles, But did you really need to delivery 3 small boxes on a pallet, dumped on the pavement?? No tracking as pallet company just kept sending blank emails. Now left with a pallet to get rid of!... Toon meer
Great job DIY Tiles. Swift delivery of samples, good availability of tiles, great quality product, and the kind of customer service you expect from a family business. Went to lengths to resolve an iss... Toon meer
I had a fantastic experience at Tiles DIY. The customer service was top-notch, specifically thanks to Uthman. He was knowledgeable, professional, and helped me with everything I needed across all area... Toon meer
Bedrijfsgegevens
Contactgegevens
480-482 Ley Street, IG2 7BZ, London, Verenigd Koninkrijk
- 020 3151 2244
- onlinestore@tilesdiy.co.uk
- www.tilesdiy.com
3,9
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147 reviews
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Jamie has been very helpful each time…
Jamie has been very helpful each time we have been into visit the showroom.
I would have no hesitations in reccomending Tiles DIY
15 september 2018
Review zonder uitnodiging
Antwoord van Tiles DIY
Thank you for your kind review Mr.Tuner! We look forward to your next visit and would like to thank you for your continued custom!
Top of the Tile Pile
Half the price and twice the quality of shops like Home Tiles and Topps Tiles. A one-stop shop for all bathroom refurbishments requirements.
24 juni 2018
Review zonder uitnodiging
Bounds Green shop - brilliant
Bounds Green shop - excellent service. Really know their stuff. Special compliments to Ibrahim!
20 mei 2018
Review zonder uitnodiging
I am sorry to say that my recent …
I am sorry to say that my recent experience at Tiles DIY Hornsey was one of the most appalling customer service experiences I have had.
My partner and I purchased some tiles for our new kitchen floor. We ordered the tiles and were told they would arrive the following week. This was fine, and a date was arranged for delivery when the stock arrived at the store.
Having taken a day off work to receive the delivery, at the first attempt I discovered that both the tiles and grout delivered were in fact not the original colours ordered. The driver returned these items to the store and came back with the correct items. However, it was then clear that insufficient stock had been delivered. I contacted the store again and was told that they didn't have the remaining stock in store as they had failed to order enough and it would have to be reordered and delivered hopefully the following week. By this time, our kitchen fitters were due to start laying tiles the following day - a delay that cost us a small fortune (we had previously been told we had given more than enough warning to order tiles before the fitters were due to start!). There were then further delays when the re-ordered tiles did not arrive when expected.
Having relayed my disappointment in the delays and service to the branch manager, blame was passed to the gentleman who took the order from us in store. Regardless of whether this was true, I was astounded that the branch manager was blaming his staff rather than taking blame himself or even apologise! Additionally, when I asked if I could be compensated for the mistakes and delays, I was informed that less than 1sqm worth of tile could be refunded. When I asked if I could speak to the area manager I was warned that if I complained the driver and shop assistant would most likely be fired and the branch manager would "lose points", which I assume refers to a commission. I was once again astounded and horrified by this admission and dismayed by the poor customer service I received.
I do hope that action will be taken to promote decent customer service in the shop in future. I for one would certainly not recommend the store
17 oktober 2017
Review zonder uitnodiging
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