clayton Horsnell  Reviews 

Antwoord van clayton Horsnell

1 jul 2024

Good Afternoon Chris

Thank you for your fantastic review. We’re thrilled to hear that you were pleased with our service, especially regarding how we addressed the ambiguity in the product description. We pride ourselves on our responsiveness and dedication to customer satisfaction.

It’s encouraging to know that our efforts to provide clear and accurate information, and to resolve issues promptly, are appreciated. Your feedback reinforces our commitment to maintaining high standards of service.

Thank you once again for your kind words and for choosing Trade Plumbing. We look forward to serving you again in the future.

Antwoord van clayton Horsnell

1 jul 2024

Thank you so much for your kind review. Your feedback means a lot to us, especially as a small business. We strive to be honest and transparent with all our customers, though we understand that circumstances can sometimes change due to supplier issues.

We're delighted to hear that your radiators arrived as promised and that you had a positive experience with our customer service team. It’s great to know that we met your expectations and delivered on time.

We hope you enjoy your new radiators, and we look forward to assisting you with your next project. Should you need anything else, please don't hesitate to get in touch.

Kind Regards
Customer Relations Team

Antwoord van clayton Horsnell

1 jul 2024

Good Afternoon Ben

We are genuinely sorry to hear about the issues you encountered with your recent order. Your feedback is very important to us, and we are committed to making improvements based on your experience.

We understand the frustration caused by the incorrect sizing details and the subsequent complications with your order. We are actively working on updating the listings on our website to ensure this type of mistake does not happen again. Accuracy is crucial, and we regret that this oversight caused you inconvenience.

Upon reviewing the email chain, I can confirm that our customer service team did apologize several times and expressed gratitude for your patience and understanding throughout the return process. Nevertheless, I would like to extend my personal apology for any part of the service that fell short of your expectations.

We value all our customers, and while this experience has understandably impacted your trust in us, we hope that you will consider giving us another chance in the future. We are dedicated to providing a much improved and seamless experience.

Thank you for bringing these matters to our attention. If you have any further comments or require additional assistance, please do not hesitate to reach out.

Kind Regards
Customer Relations Team

Antwoord van clayton Horsnell

29 mei 2024

Good Afternoon

We take every review seriously and respond to all feedback, whether positive or negative, as you can see from our Trustpilot reviews. We value all customer input as it helps us improve our services and ensure we meet your expectations.

I understand your frustration regarding the delay in resolving your issue, and I sincerely apologize for any inconvenience this has caused you. Our goal is to provide timely and effective solutions to all customer concerns, and we regret that we have not met this standard in your case.

I have spoken to our team, and they have arranged for a new upgraded element to be sent to you. This will be delivered on 31/05/2024. We hope this upgrade will meet your needs and provide the quality and reliability you expect from us.

We truly appreciate your patience and understanding while we work to resolve this matter. If you have any further questions or require additional assistance, please do not hesitate to email our team. We are here to help and will do everything we can to ensure your complete satisfaction.

Thank you for giving us another opportunity to make things right. Your feedback is invaluable to us, and we are committed to addressing any issues you have experienced.

Once again, we apologize for the delay and any inconvenience caused. We are dedicated to improving our service and ensuring that all our customers have a positive experience with us.

Kind regards,
James Waters
Operations Director

Antwoord van clayton Horsnell

1 jul 2024

We are truly sorry to hear about the issues you have experienced with your Reina electric radiator. We understand how frustrating it can be to wait for a replacement part, especially when it affects the functionality of an essential appliance.

While we strive to resolve such matters as quickly as possible, sometimes it can take longer than we would like due to supplier regulations and procedures that we must follow to process returns and replacements. We appreciate your patience and understanding during this time.

We are pleased to confirm that the faulty part has now been received. Once again, please accept our sincere apologies for the inconvenience and delay you

Kind Regards
Customer Relations Team

Antwoord van clayton Horsnell

21 mei 2024

Thank you so much for your kind words and wonderful feedback! We're delighted to hear that the service you received from our team exceeded your expectations and that you found our staff to be knowledgeable and helpful in finding the best solution for your specific needs.

Your satisfaction is our top priority, and it's incredibly rewarding to hear that we were able to provide you with prompt and excellent service. I will be sure to pass along your positive feedback to the entire team, as it truly motivates us to continue delivering outstanding service to all our customers.

We're thrilled to hear that you would choose to use our company again in the future. We look forward to the opportunity to serve you again and to continue meeting your needs with our products and services.

If you ever have any further questions or require assistance in the future, please don't hesitate to reach out. We're always here to help.

Kind Regards
James Waters
Operations Director

Antwoord van clayton Horsnell

21 mei 2024

I am very sorry to hear about your experience, and I deeply regret the inconvenience it has caused you. I appreciate your patience and sincerely apologize for the inconvenience you've experienced. Your feedback is very important to us, and I will investigate the communication breakdown regarding stock availability and delivery confirmation.

I understand that waiting longer than expected is frustrating. Delivery times for cylinders can change daily due to production schedules, which are beyond our control. However, I completely agree that this should have been communicated to you more effectively.

Regarding the delivery fee, please note that it is set by the manufacturer, Telford Copper Cylinders, for direct shipping. You are welcome to contact them directly for clarification.

We value your feedback and are committed to resolving any issues and improving our service. We respect your right to share your experiences on plumbing forums, but please know that we are dedicated to addressing your concerns and restoring your trust in our company.

Kind Regards
James Waters
Operations Director

Antwoord van clayton Horsnell

13 mei 2024

Dear Krasimir

Thank you for bringing the issue with your water heater to our attention. We understand the urgency of the situation, especially with new tenants expected to move into your property soon, and we apologize for any inconvenience this has caused.

Following your initial report, we requested photographs to comply with the warranty procedures mandated by Gledhill, the manufacturer. This step is crucial for validating the claim and ensuring that any replacements or repairs adhere to their specified standards. We appreciate your quick response in providing these images, and we share your eagerness for a prompt resolution.

We are fully committed to adhering to Gledhill’s guidelines throughout this process, as the warranty for the cylinder is managed directly by them. This often requires a meticulous approach to ensure all criteria are met for a valid claim. We understand that this can be a source of frustration and we are here to facilitate this process as efficiently as possible.

Our team has been actively liaising with Gledhill to expedite the review of your case. We aim to ensure that all necessary steps are completed swiftly to either replace the faulty cylinder or repair the specific parts that have failed. Please rest assured, we are doing everything within our power to accelerate this process and will continue to advocate on your behalf for a fast resolution.
We have been in constant communication with Gledhill to expedite the review and resolution of your case. I am pleased to inform you that Gledhill has recognized the urgency of the situation and has dispatched the necessary replacement part with utmost priority. This action should ensure a swift resolution to the issue at hand.

Kind Regards
Customer Complaints