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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Prompt reply to notification of a product failing after 3 months of use. After an exchange of polite and apologetic emails I was issued a full refund. A company to be recommended.

Beoordeeld met 5 van de 5 sterren

I was looking to buy CD racks from Ikea to compliment a couple of existing ones. BUT THEY HAVE STOPPED DOING THEM!!!!! A lot of Google image searching took me to Trade Warehouse who had the closes... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Easy website to navigate. Roof sheeting ordered for double garage. Chose sizes so correct overlap with no cutting. Order and payment no problems. Customer service needs special mention: they spo... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great service from first ordering over May Bank holiday to delivery. The sun lounger is so comfortable. I can sit on my patio unnoticed by anyone - although I'm ground floor - under my fleece blank... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Bouwmateriaal groothandelaar
  2. ook in
  3. Bouwmaterialen leverancier
  4. Bouwmaterialenwinkel
  5. Dakdekkersbenodigdheden winkel
  6. Doe-het-zelfzaak
  7. Tuinbouw leverancier

Over Trade Warehouse

Geschreven door het bedrijf

Trade Warehouse is an eCommerce store specialising in the distribution of construction materials nationwide. From metal guttering to cladding and fencing, we can find a solution for your project needs.

Trade Warehouse is continually adding new products and offers a wealth of technical expertise to help guide customers through the purchase journey.

Our partner site, The Metal Roof Company, supplies high-quality standing seam metal roof material including zinc, steel, copper as well as rainwater goods, including Lindab gutters and downpipes.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

496 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 50% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,7

Alle reviews

(496)

53 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Metal roof sheets

I ordered metal roof sheets from this company. I have never bought building materials before!
I found their website really easy and ordered what I needed and paid. Their communication was great, the order arrived as said, and on time, in fact earlier than they originally quoted. The delivery driver was lovely, and went beyond helpful to deliver to me. I would recommend using them.

26 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Garden table

Ordered a new round outdoor table. Arrived well packaged, easy to assemble. Delivery was quick.

Delighted with product and service.

9 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

All in all everything great, nothing to complain about.

The deliver was organised well and very efficient. The product is great I had no issues with any of it. It has all been installed and looks great.
Communication with the company was very good. Web site easy to navigate and ordereing process good.
All in all everything great, nothing to complain about.

20 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Folding round picnic table

Delivery was on time. Very good packaging. Good communication after placing order.
The table is so sturdy and easy to open and close. We enjoyed using it over the summer period. The best thing is it folds away to save space.

6 augustus 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

No delivery updates

First time I have used this company and I used them based on good reviews and price. Initially they were great Elliot answered my questions and I placed the order, however logistically not so great.. I received a despatched confirmation then nothing for two days which is fine but as it was a large item I needed to know what day it was arriving. I emailed the company twice with no response. I rang them and they basically said your order should update soon: again no fixed date. I had waited in for two days and finally the tracking updated after day four but still no time or definite date. Now I don’t know if this is the courier company or trade warehouse’s fault but I feel there needs to be more communication with large items. People can’t take days off work on the off chance an item will arrive.

23 oktober 2025
Review zonder uitnodiging
Logo Trade Warehouse

Antwoord van Trade Warehouse

Hi Stacey,

Your order was placed on 20th October and was dispatched the very next morning. The tracking details were emailed to you on 21st October at 17:43, in line with our stated delivery timeframe of 2–3 working days for large furniture items. The sofa was successfully delivered on 23rd October, which is within the expected delivery window.

With regards to tracking updates, DX (the courier used for this delivery) unfortunately does not provide live, real-time parcel location updates for large freight items (they show it moving between depots). When you contacted us, our team checked the shipment status and confirmed that the item was at the local depot. We then followed up directly with the courier, and our colleague emailed you with an update confirming the delivery would take place on the Wednesday, together with the estimated delivery window for the day. Excerpt from this email: "Thanks for your email. I can see it is showing as out for delivery at 8am this morning. The driver set off from the Swanley depot in Southeast London. This will be the standard DX 9am-5pm service – the driver’s ETA can depend on traffic and the number of drops they have on the day. Please keep an eye out this afternoon." This was then delivered at 14:28:00.

We apologise if this experience caused any inconvenience or uncertainty whilst waiting for the delivery. We completely understand that arranging time around large deliveries can be difficult. We will take your comments on board as we continue to improve both our communication process and the partners we choose to work with.

Kind regards,

Trade Warehouse

Beoordeeld met 5 van de 5 sterren

Great outdoor dining set

Great purchase - just what we were looking for. Competitive price, excellent service and prompt delivery. Would definitely buy from this company in the future.

3 oktober 2025
Beoordeeld met 5 van de 5 sterren

Excellent product

Excellent product, I had a big order order and considering the size of the order the delivery time was more than reasonable, communication was brilliant, in the past when I’ve ordered from bnq some decking board prices are shown in lineal metres and others in square metres. I found with this company the website prices all of its products the same which rules out any confusion. Overall very happy and impressed with these guys.

22 juli 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Damaged and missing items. They ignore requests for refund

Ordered cladding and trims from them.

Some items arrived bent and damaged, which I was able to work around.

Two items were not delivered. Trade Warehouse offered a refund, bit then never replied to multiple attempts to contact them to process the refund.

Avoid and buy local. It's not worth the hassle when something goes wrong.

11 augustus 2025
Review zonder uitnodiging

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