Transporthubuk Reviews 

286
•
TrustScore 4 uit 5

3,8

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Beoordeeld met 5 van de 5 sterren

Alex Hart was great at organising transport for me, and was happy to be contacted to confirm various aspects. The driver of the day Omar was also really helpful, I last minute requested an earlier... Toon meer

Beoordeeld met 5 van de 5 sterren

Great experience, Alex made it very easy to book and communicate with. Driver andy arrived on time for both pick up and return journeys and was such a lovely guy, would definitely use again.

Beoordeeld met 5 van de 5 sterren

I used Transport Hub for a group booking and everything ran very smoothly. The clients feedback was very positive saying "our students said that the driver was really great and friendly and absolutely... Toon meer

Beoordeeld met 1 van de 5 sterren

My 10 year old Daughter was due to travel with a group of other young children on transport provided by this company. Two vans were hired one was ok but the other was horrendous. Seatbelts not working... Toon meer

3,8

Goed

TrustScore 4 uit 5

286 reviews

5 sterren
4 sterren
3 sterren
2 sterren
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3,8

Alle reviews

(286)

49 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

great service!

We had the pleasure of using Transporthub UK to take our clients from London to Cheltenham festival. It was a very professional service that accommodated multiple different requests and made our journey there and back very smooth. Thank you to Taylor who helped with the organisation, and our driver Steve, who made it a good journey. All in all great experience. We’ll be using them again!

12 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

10/10

Great communication to book and organise the transport. Timings were spot on and drivers were friendly and organised! Pricing absolutely fab too, 10/10.

7 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Emma Thompson was brilliant

Emma Thompson was brilliant in organising a suitable transport plan for us, she is fast at responding and made sure everything was set perfectly for our travels. would highly recommend!

19 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Do not use this company when getting a…

Do not use this company when getting a quote they were very pushy and constantly messaging even though I said I was in the process of speaking to my friends to confirm numbers etc. when asked after numerous times I said yes I will pay the deposit Friday. Their response was Friday???? It’s only £50. I think as a business this is extremely rude £50 to some people could be a lot of money. When I responded and said I won’t be using them as I found the pushy and rude their response was excuse me I think you’re rude. I just found it mad that this is a business account and this is how they behave

19 januari 2026
Review zonder uitnodiging
Logo Transporthubuk

Antwoord van Transporthubuk

Good Afternoon,


Thank you for taking the time to share your feedback. We are truly sorry that your experience with us came across as pushy or disrespectful , this was certainly not our intention.

Our team sometimes follows up on quotes to avoid situations where availability is held without confirmation. In the past, we have encountered challenges when bookings were not secured with a deposit, leading to unavailable vehicles for other customers, as we operate on a first-come, first-served basis. That said, we completely understand that every customer needs time to confirm details and make decisions, and we regret if our approach made you feel pressured.

We also sincerely apologize if any of our messages seemed rude or inappropriate. This does not reflect the level of professionalism we aim to maintain, and we will address this internally to ensure better communication going forward.

We respect your decision not to proceed, but we truly appreciate your feedback as it helps us improve our service.

Beoordeeld met 5 van de 5 sterren

Buxton football day out

Transport hub were very responsive from the very 1st email I sent to them. Sarah who was very professional and quick to respond with a quote which beat any other quote, Sarah returned every email and sorted changes that were made my myself quickly and without any fuss. I will 100% be using transport hub and Sarah's services in the future. The driver was as professional as you could ask for he was there before arranged time on pick up and return journey and drove very professionally again 100% professionalism.

17 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Day trip to the races

Communication with Emma was amazing, she was quick to respond and extremely helpful with any queries or concerns we had about our trip even during the Christmas/New year period. We will be using Transporthubuk again in the future. Can thoroughly recommend.

1 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Booking and changes were seamless

Booking and changes were seamless, I had an issue with the original driver and they sorted it right away. They also communicated throughout the entire process and helped with any questions. I would definitely use them again.

27 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very good for golf trip

We were over on a golf trip in Southampton and the travel was made very easy. Easy to book, then Alex our agent, checked everything about our luggage to ensure the right driver and vehicle was with us.
Our driver Keith was always early, very accommodating and helped with any queries. We also had to change our destination slightly and this was not a problem.
Very good, will use again next time I'm over

27 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

We hired a minibus for our corporate…

We hired a minibus for our corporate beach clean event in September and had a brilliant experience. Booking through Sarah Frost was really straightforward, even though we needed multiple stops and some waiting time - they were very flexible and accommodating. Our driver, Ian, was fantastic: patient, friendly, and made the journey enjoyable. We'll definitely this this company again!

25 september 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

No communication

This was an organised short break for adults with Learning disabilities, physical disabilities and autism. The minibus which was sent could not accomodate all our passengers, luggage and walking aids. The driver said that the relevant info was not passed on, if it had been he would have brought his trailer along. My husband had to put all the excess baggage into his car and follow us to our destination! When I complained there was no responsibility taken. Will not use them again.

24 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great experience for our event

We used Transport Hub for our company’s 40th anniversary event, arranging travel from seven different locations. They made the whole process easy to organise and everything ran smoothly. On the day, they were extremely accommodating when unexpected traffic issues arose, ensuring everything stayed on track.

19 september 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Absolutely awful…avoid this company at…

Absolutely awful…avoid this company at all costs! Booked a 24 seater mini coach for 23 passengers, a 16 seater arrived according to the driver another was on the way…after calling and not getting a response from the other driver, he then tried to order a cab!! 23 women had to squeeze into a 16 seater, 3 was sitting on the floor, 3 on peoples laps and 1 stood the entire hour and a half journey! After calling to try and get an explanation I was told that the “agent” I booked through was busy nobody else can apprantly deal with the complaint, I am still waiting a phone call back which I highly doubt I’ll get! The response from the what’s app on route to the destination was “sorry for the inconvenience” simply not good enough, we were late leaving due to the mix up and nearly missed our booking! Terrible company DO NOT USE!!!!!!!

Just a heads up with regards to the reply..2 vehicles was not agreed at the time of booking I booked 1 x 24 seater mini coach, the driver did not issue an immediate cash refund I simply said I was not paying the entire amount! £65 reduction when 7 people didn’t have a seat is entirely unreasonable and if it wasn’t for the fact that the driver was such a nice man I would have refused to pay completely! I will await the confirmation email that you’ve stated that you have sent no doubt I’ll be calling again tomorrow.

20 september 2025
Review zonder uitnodiging
Logo Transporthubuk

Antwoord van Transporthubuk

Dear Kelly,

Thank you for your feedback, and we sincerely apologize for the inconvenience caused.

As mentioned during your call today, we're still reviewing the matter and will follow up soon to check why the second driver did not show up. Just to clarify, you were already informed in advance that two vehicles would be provided instead of one coach, and you confirmed this arrangement. So you were expecting two vehicles and not one coach as stated in your review.

Unfortunately, the second driver did not arrive on the day, which was beyond our control. The driver on site apologized and issued an immediate cash refund for the second vehicle. You were only charged £235 for the 16-seater minibus used and were refunded the second vehicle.

We believe this refund was a fair resolution, but we’re continuing to review the situation internally to help avoid similar issues in the future.

You have also been in touch with the agent who followed up with you already .

Regards

Beoordeeld met 5 van de 5 sterren

Seamless Transfer from London to Southampton

We have used a few different transportation companies while traveling to/from London. This was by far our best experience. The driver met us on time and the mini bus was just the right size for our group of 11 with quite a bit of luggage. The trip from London to Southampton was without incident. I will use them for all future transportation needs when traveling to/from London. Alex was always very timely with answers to any questions or concerns I had.

29 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A day out..

A day out..

We used this minibus service for our picnic outing and it was a great experience. The driver was very courteous and helpful, making sure everyone was comfortable and arrived safely

31 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. We changed our plans last minute and transporthub were very accommodating. Will be using this company again.

3 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This was our second time using…

This was our second time using transport hub for an event, couldn't be happier with their service throughout.

The booking process was simple. The team managing our booking were professional as was the driver.

Great experience. I will continue to use their services for future events.

5 september 2025
Review zonder uitnodiging

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