Tree2mydoor Reviews 

Ordered birthday rose beginning of November no indication that it would be pruned . A fully pruned rose delivered to my friend for her birthday , disappointing and embarrassing, quicker with their secateurs than keyboard to update the website to warn roses had been pruned . Dodgy company and too expensive , also mine and all other one star reviews have been removed from their website , never again , shameful !

Exemplary service from point of order to aftercare.Even after 6 months a replacement was sent without hesitation & only because I was disappointed with the colour. At all times I was dealt with in a very friendly & efficient manner & the outcome exceeded all expectations.

I ordered a lemon tree in May of this year, it is beautiful lots of fruits on it however the lemons didn't seem to be getting very yellow, when I cut into one we realised it was a lime barring in mind it only has a 3month warranty, I emailed Tree2mydoor they couldn't have been more helpful and I have received a replacement Lemon tree.
I would very much recommend Tree2mydoor 👌

I received a flowering tree gift which failed to thrive throughout the last year. I contacted Tree2mydoor for advice, which I followed. I contacted them again a few months later to show them photographs of my tree and they agreed that it had in fact died. They immediately sorted out a replacement for me which arrived a few days later. Unfortunately this one had been turned upside down in its box and the branches had broken off. I sent photos of this to the team and they apologised and immediately dispatched another one. This arrived in perfect condition ready to plant. I am very impressed with the after care service of the customer service team and I look forward to seeing my tree grow and bloom. I would highly recommend Tree2mydoor.

My present of a Lemon Tree by DPD arrived in a crushed box, covered with 'resealed with care' stickers. A branch and two lemons had broke off. The next day delivery took 3 days. This was a 90th birthday present. On contacting Tree2mydoor they said they could not guarantee their plants arriving in perfect condition after shipping. The refused a free return or any compensation. Prospective customers be warned.

Terrible service. Ordered a bush and paid an additional £12.50 for express next day delivery, dehydrated plant received a week later, no apology, no follow up, no nothing, just one excuse after the other. If you want a live plant this is not the company for you, if you like arguing this company will make you very happy. Avoid.

I received a lime tree as a gift. Sadly, I immediately noticed the presence of mealybugs all over the tree. As a result of course, there was also a fungal disease that had developed thanks to mealybugs. I managed to eradicate the mealybugs, whilst still monitoring the fungal disease. With more inspection, I realised that all limes had surface discoloration with brown patches, which may be a result of some citrus mites or similar... I did not expect to receive such a sick plant. It has become a full time job trying to deal with all of that, and a pain trying to avoid the spread of the infections to other plants... Although the tree itself is very lovely with a good amount of limes, I would not recommend purchasing from this company due to the poor health of the plant.

I feel so let down by this company. Ordered a myrtle tree for my wedding day and it arrived damaged, with a broken branch. It was also a poor specimen with yellow leaves and lopsided appearance. The packaging was woefully inadequate. The company did not want to know, arguing that the tree will still be able to grow. Returning the tree is expensive (£15) and you have to cover the original postage which seems grossly unfair. They say they sell trees for presents, the tree I received could not be presented to anyone.

I can highly recommend this company as they offer fantastic customer service and were able to resolve a problem I had which was a fault from one of their suppliers. Their communication was excellent throughout and I would have no hesitation in purchasing from them again in the future. THANK YOU.

This company supplied a substandard Diamond wedding anniversary rose which when I drew attention to the poor quality, continually refused to either acknowledge the significance or kept on refusing to redress the situation. I had provided photos of the complete rose as it arrived as well as the open flowers. This compared to the photos advertised on their web site. My complaint was that the rose supplied had no volume being thin, lacking density and with few branches. The flowers themselves when open were more like a wild rose with a single petal array, nothing like their photo.
They were hardly able to accept that my contract was with them and kept on referring it back to the supplier. I spent a lot of time with emails to no avail. In the end I had no choice but to provide it as a present on the occasion. They just couldn’t recognise my disappointment and complaint.
I will never use them again and warn others of potential problems with the this company especially as my request was not unreasonable.

Purchased a 'large' fig tree as a gift, costing £65. The company assured me it would be at least 3ft tall with plenty green foliage...unlike the specimen tree photo on their website with only 3 leaves.
Tree arrived and box was badly damaged.
"Large tree' measured 2.5 feet tall and not 3ft as assured by company...and had only 3 leaves ! Disappointed I was misled by the company, who provided assurances.....the expensive "large fig tree" was not of the height or quality promised and has only three leaves.
I was offered a 10% refund of the cost and advised to register the tree to qualify for the 12 month guarantee.

Disgusting customer service. My wife ordered a lemon tree as a gift for her mother. When opened it was clear the tree was not in good health and had signs of greenfly infestation.

They are denying all responsibility for this and despite having rights to return they are trying to lie their way out of it, going against what their care leaflets even advise!!

Very disappointing experience - with 2 weeks notice, I ordered a memorial gift to commemorate the anniversary of a significant family loss. Despite 2 notifications to advise me that the gift had been despatched, it has never arrived and I have had to chase to find out where it was (still unknown).
There seems to be no acknowledgement that moment and message has now been lost - the best they offered was to re-send it after the event and a £9 voucher to be used against a future order. I have no intention of ever using them again and don’t recommend anyone else does either.

The one and only time I will use them! The small myrtle tree turned out to be a tiny stump of a bush - no stem - several centimetres less than the shortest measure given in the size range on the website. It arrived in a tree box four-and-a-half times the "tree's" height. They want me to pay £15 to return it even though it is not as described. Only after a chat with Trading Standards. I think they are gambling that most of their customers are sending a gift and the recipient won't say anything.

This is a very difficult website to navigate!!!!! Placed order for engraved plaque and could not note engraving details. Complex nonsense website. Would not order …

No delivery on designated day before Christmas. No customer service help. Finally gave up in new year and ordered another tree from elsewhere as so embarrassed not to have sent a gift, then tree was delivered 2 weeks late in a bad state due to lack of care in depot. Delivery charge refunded. Too embarrassed to ask elderly gift recipient to organise return, so no refund. Embarrassed, stressed, out of pocket and let down.

Ordered tree with a lot of notice for delivery on 16 December. Received call from courier company to say tree can’t be delivered. No reply on phone from tree 2 my door. No contact from them whatsoever. Will be mission trying to get refund by the looks of it. How disappointing. Can’t recommend on the strength of this experience

Excellent product, amazing advise and an outstanding customer service! Thank you Kate

I am absolutely delighted with the "fab at 80" rose that I purchased for my mum's birthday. Delivery was super, super quick and efficient with full communication. The rose bush itself is very healthy with beautiful flowers still in bloom! Overall this was excellent service from start to finish and I couldn't be happier.

Im editing my review as Trees2mydoor have handled my complaint impeccably and as a gesture of goodwill have price matched. For this reason I will shop again with them.

Massively more expensive than Harkness roses. My husband bought me the identical rose (same packaging, label, presentation, size) for £19.99. I bought the identical rose from Tree2your door for £35 (we both didnt know when we ordered!)
Trees2you said its because they offer a years guarantee. Harkness offer a lifetime guarantee!
Ripped off! Buyer Beware!