From the get go, we felt at ease discussing our requirements in a new car.... There was no pressure to purchase at all. Tom Anderson is an asset to Trustford. He's a natural sales person. Wit... Toon meer
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Lees wat reviewers zeggen
leigh was my sales advisor he made the process very smooth and easy.He was at all pushy which I appreciated. On hand over I would of like a little more explanation /run through of all cars features... Toon meer
Bedrijf heeft geantwoord
It’s the way your operative dealt with me Pat has always been very helpful throughout the stages of getting car sorted. It makes k the difference I won’t lie I went to look at Nissan cars the way we w... Toon meer
We have been really pleased with the customer service we received from Tom F in the sales department. He was professional, friendly and efficient. He took the time to explain things to us careful and... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Operating as an independent dealer group with its own board of directors and operating strategies, TrustFord is part of the Ford Retail Ltd. Accredited as one of the Sunday Times Top 25 Companies to work for, TrustFord operates a network of 65 dealership sites throughout the UK and Channel Islands. It employs 3,500 staff all of whom are focused on Driving the Standard in Customer Care. On our website, you can find out more about our New and Used Cars, Motability vehicles or vans, as well as our latest Offers, Servicing options, and the latest driving advice from our Hints and Tips
Contactgegevens
2 Charter Court, Newcomen Way, CO4 9YA, Colchester, Verenigd Koninkrijk
- www.trustford.co.uk
4,7
Uitstekend
25K reviews
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Angela Bird at Erdington branch gave us…
Angela Bird at Erdington branch gave us first class service, she gave us good advice and will definitely go back to her again. We also had good service from Kevin in finance
29 september 2026
Antwoord van TrustFord
We appreciate you taking the time to share your wonderful experience! We are so pleased to hear that our team members provided you with top-quality guidance and fantastic assistance. It is great to know you felt well supported, and we look forward to welcoming you back in the future.
The whole process was just so smooth
The whole process was just so smooth. On the first visit to the showroom I met Katherine and she was so good listening and arranging everything. I had regular updates from her as I waited to receive my new Puma.
Thank you Trust Ford!
25 september 2026
Antwoord van TrustFord
We appreciate you sharing your wonderful feedback! We're so glad to hear that your showroom visit was pleasant, that you were listened to carefully, and that you received regular updates while waiting for your new vehicle. It is fantastic to know the entire purchasing process went so smoothly for you.
Joe was very helpful and efficient and…
Joe was very helpful and efficient and the whole process of buying a new car from him was smooth and stress free.
30 september 2026
Antwoord van TrustFord
We appreciate your positive feedback! We are so glad to hear that our team member made the purchase seamless and easy for you. Enjoy your new vehicle!
Great deal on car purchased
Great deal on car purchased. No hard sell
Salesman keen to assist and facilitate the sale answering all questions clearly and concisely
28 september 2026
Antwoord van TrustFord
We are thrilled to hear that you got such a fantastic value on your vehicle purchase. It is wonderful to know our team provided supportive, direct answers to all of your questions without any pressure, making for a smooth and positive experience.
Antwoord van TrustFord
Thank you for taking the time to leave such wonderful feedback! We are delighted to hear that you received great service and found our team member to be so helpful and expertise-driven. We truly appreciate you sharing your positive experience with us!
Jeanette is lovely at heartlands ford
Jeanette is lovely at heartlands ford. Giving me reminders by text and ensuring I had the correct dates etc
28 september 2026
Antwoord van TrustFord
We are happy to hear that our helpful text reminders kept your dates organized. Thank you for your review.
Helpful friendly staff
1 oktober 2026
Antwoord van TrustFord
Thank you so much for taking the time to review your experience with us, we really appreciate it.
They made sure that I comply to all…
They made sure that I comply to all requirements and the quickness in getting the sale completed.
18 september 2026
Antwoord van TrustFord
We appreciate your positive feedback! We are so glad to hear that our team assisted you thoroughly with all the necessary details and ensured a swift process to complete your purchase. Thank you for sharing your experience with us!
Angela in Trust Ford Mallusk great…
Angela in Trust Ford Mallusk great experience, from choosing my car to pick-up and calling me to check how I was enjoying my new car and that everything was OK. Very highly recommend
29 september 2026
Antwoord van TrustFord
We appreciate you sharing your experience! We're so happy to hear that you had a great journey from selecting your new vehicle all the way through to pick-up. It is wonderful to know that our team member's follow-up check-in made such a positive impression, and we truly thank you for your high recommendation.
Nicola Marshall
The sales person who dealt with us at the Mallusk branch, Nicola Marshall was very helpful and informative and did all she could to make sure we got a good test drive in car we wanted with no time pressure and gave us time to inspect the car. Very impressed with Nicola.
30 september 2026
Antwoord van TrustFord
We are so pleased to hear about your wonderful experience at our Mallusk branch. It is great to know that our team member was so helpful and informative, ensuring you had plenty of time for a thorough test drive and vehicle inspection without feeling rushed. Thank you for taking the time to share your positive feedback.
Process sm0othly handled
30 september 2026
Antwoord van TrustFord
Thank you so much for taking the time to review your experience, we really appreciate it.
We bought the new Kuga Active 2.5li and…
We bought the new Kuga Active 2.5li and so glad we did, what a car and great specs...
29 september 2026
Antwoord van TrustFord
We are glad you love your new vehicle and appreciate its great features. Thank you so much!
Buying a new car from Richard Stewart
Richard Stewart made the whole experience of buying a new car an absolute pleasure. The level of customer service was exceptional and he made me feel so valued. Thank you.
26 september 2026
Antwoord van TrustFord
We are thrilled to hear that your car purchasing experience was so pleasant and that you felt truly valued. Thank you for sharing your positive feedback about the exceptional customer service you received.
Brilliant service from dawn she was…
Brilliant service from dawn she was brilliant throughout and James was also professional when collecting car .
29 september 2026
Antwoord van TrustFord
We appreciate your positive feedback! We're so happy to hear that our team provided brilliant service throughout your experience and ensured everything was professional when you picked up your vehicle.
Antwoord van TrustFord
Thank you so much for taking the time to review your experience with us, we really appreciate it.
Great experience with Trust Ford Edgware
We had a great experience with Trust Ford Edgware and are very happy with customer service and car that we received, however we have had a couple of issues with the vehicle. The radio isn’t working and there were cigarette burns on one of the seats.
25 september 2026
Antwoord van TrustFord
We are glad you enjoyed your purchase experience and customer service. We appreciate your positive feedback. We also acknowledge your concerns regarding the radio and damaged upholstery. Please send an email to customer.experience@trustford.co.uk and include your vehicle Reg, which dealership it relates too as well as your contact details. Once received we can arrange for this to be reviewed.
Antwoord van TrustFord
Thank you so much for taking the time to review your experience with us, we really appreciate it.
Gemma was excellent
30 september 2026
Antwoord van TrustFord
Thank you so much for taking the time to review your experience with us, we really appreciate it. We will be sure to pass along your kind words to Gemma.
Pat at trustford Edgware delivered…
Pat at trustford Edgware delivered excellent service from the very first step of choosing my new Motability car , to ordering to delivering , I was kept updated throughout without me having to call for updates myself.
21 september 2026
Antwoord van TrustFord
We appreciate you sharing your positive experience! We're so glad to hear that our team member provided excellent service from start to finish with your Motability vehicle. It's wonderful that you were kept proactively updated throughout the entire ordering and delivery process.
Antwoord van TrustFord
We are so pleased to hear that our team provided such prompt and supportive service during your visit. Thank you for taking the time to share your positive experience with us!
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