TuffShop Reviews 

We have had fantastic service from the guys at TuffShop. They were all really helpful but especially Helen and Laura. They supported us throughout the process and ensured we received the uniform we needed, when we needed it. The uniform was great quality and we are really pleased with it!

Very helpful, very prompt and competitive price. We were able to add our club logo at a small additional price .
All delivered on budget and on time..
They made a comprehensive mock up to make sure the order was correct.
Nicky Everall coordinated the whole process and did a great job.

Fantastic service from Nicky! Great value for money, an excellent website, and plenty of choice.

Had an excellent experience with TuffShop from start to finish. Charlie was so helpful and when I requested that our garments were delivered as quickly as possible, he did we he could to speed things along and kept me informed of the progress all the way. Excellent service, 100% recommend.

I called TuffShop today to order some work boots and spoke with Nicky Everall in sales.

She was very friendly, efficient and helpful and has also been great at keeping me updated with my order status.

I couldn't ask for more 👍😀.

Excellent support from Helen. Very helpful and resolved my queries straight away

I recently placed an online order with Tuffshop and felt compelled to leave a review based on the level of service I received from Jack and Owen.
From start to finish, their customer service was genuinely exemplary. Communication was prompt, clear, and helpful throughout — any queries I had were answered quickly and with real attention to detail. It’s rare to come across a team that is not only responsive but also takes a proactive, solutions-focused approach.
What stood out most was their attitude. Jack and Owen were professional, knowledgeable, and clearly focused on making sure I got exactly what I needed. That balance between strong product knowledge and a relaxed, customer-first approach made the whole process smooth and genuinely enjoyable.
In an online retail space where customer service can often feel transactional, this was a refreshing experience. Credit to both of them for setting a high standard — I wouldn’t hesitate to order again or recommend Tuffshop to others.
Excellent service all round.

Excellent service very quick response happy with how I was treated

Simple to return item, excellent exchange with fast delivery, Jack was awesome, thank you

I bought some boots that unfortunately weren't comfortable,I emailed Helen and she sorted the whole situation very promptly and issued a no quibble refund ,I would definitely use again .

Had the pleasure of dealing with Nicky at TuffShop. I made various changes to my order and asked for recommendations regarding certain types of work wear. Nicky was incredibly accommodating and patient throughout the process of me changing my mind and asking to amend the order. Prices are very reasonable and they have a massive catalogue of product to choose from. Thanks Nicky for the excellent customer service!

I would highly recommend this company, extremely efficient service with decent prices and friendly competent staff,
I had to exchange a recent order, the process was made so easy and Helen Jackson who dealt with the process is a credit to the company! I can say due to this I will be using the company more regularly! Exceptional service!

Great experience with this team - easy to order and Robert Lodge always makes it a seamless process with good follow up and responsiveness. They are now our go to for certain items of workwear. Thank you.

We experienced an issue with our original delivery. No fault of Tuff or ours, but Jack handled the situation really well from start to finish. He quickly arranged for the replacement order to be sent out and kept me updated throughout, which made the whole process much smoother.

Great service and communication. Much appreciated. Thank you, Jack.

Big thanks to Robert at Tuff Shop for helping with my order. I realised I’d ordered the wrong items and he quickly sorted it and replaced it with the correct one. Very understanding and helpful — great customer service!

I recently ordered a pair of work shorts from Tuff Shop, but unfortunately the size I chose was too small. I contacted their sales department by email to arrange an exchange, and Helen handled my request.

Helen was quick to respond, polite, and very helpful throughout the process and made the exchange straightforward and hassle-free. Thanks to Helen, I received my replacement pair in the correct size very quickly.

Great customer service from Tuff Shop and I would definitely recommend them.

I bought a pair of boots, but my size was not available. The team offered me the best alternative and helped me choose even better boots than I originally planned.
The service was professional and at a very high level. I am very satisfied and impressed.
Thank you!

I'll definitely use this company again
There was a supplier problem with the ordered boots, Nicky went out of her way to offer alternatives and persisted with the manufacturer to obtain a delivery date and kept an eye on the order until it was delivered.

Had an issue with shipping address due to using PayPal so called TuffShop direct to see if it was possible to change, Robert answered the phone and couldn’t be more helpful made it easy just asked for address no hassles job done even having the courtesy to send another email as verification very good customer service don’t get that often these days.

I bought a pair of portwest trousers and the button popped off, through DPD’s incompetency it was a long process getting the trousers back to portwest but Helen was very helpful throughout the process. I now have a replacement on order.