TuffShop Reviews 

Rang with an issue for trousers sizing in snickers, spoke to Rob who talked me through what he'd recommend. Sent the x2 pair I ordered back and he'd already processed my new ones. Top service 👌

I ordered two sets of PPE boots as I need some in a hurry, couldn't care which one fitted best. The website didn't state any delivery delays on either. A few days later, no delivery dispatch info, so I called in (because of no response via email or web site BTW!). I spoke to Helen Jackson, who not only could explain the issue delay with the order and understood the time frame pressures I was under, but she found and executed a solution, with comms to boot.
Whilst I'm unhappy that the website wasn't accurate, and that electronic comms is, from my perspective, totally ignored, I cannot fault Helen's speed of intervention and solution despite the lack of process from the company.

Have used Tuff Shop a lot now for workwear, deliveries are always on time and top quality! Helen is incredibly helpful and always responds quickly to any queries - thankyou!

Great service from Tuff as usual!!

Needed some branded PPE fast tracking for a major project and Bob Lodge managed to turn around extremely quickly!

High quality products as well as is always the case with Tuff

Helen Jackson, great help with the issue i had with my boots. Sorted it out and had a replacement pair within a few days.

Robert was very helpful and straight to the point, very happy with his service

Great service thank you Robert Lodge- brilliant to have a customer focused service with straight forward ability to contact the company and receive a quick response

Been using tuffshop for a couple of years now.

Always received great service and competitive pricing .

I Always deal with Helen at tuffshop and receive top service and would recommend.

We regularly use TuffShop for corporate branded clothing.

Helen Jackson is always our point of contact, and never fails to promptly provide quotes, advise on products, and keen us updated at every stage of the purchasing process.

Would definitely recommend TuffShop.

Expertise from sales assistant Owen helping understand the range and options. Far better than shopping online, he understands the difference between each type of snickers workwear trousers and knee pads very well. Came away educated.

Very helpful and good communication, especially Helen Jackson who sorted my exchange for me, thank you Helen!

Needed to exchange recent purchase and Helen was great in sorting the issue out, especially helen being patient with the amount of emails I was having to send,,so big thanks to HELEN.

Easy to deal with, quick responses when setting up Logos for embroidery etc and quick turn around times.
Been using this guys for a few years and Helen has always provided a great service.

Received my first order from Tuff Shop, got delivered really quick. Had an issue with one item I ordered and Helen has sorted it out straight away for me with no fuss. Will definitely be using again!

I had to do a double return after I made consecutive wrong orders from Tuff Shop (my fault).

On both occasions, the returns documentation and follow-up info came back to me within minutes and it was extremely well handled by Helen Jackson, for which I am very grateful.

We have had a great experience working with tuffshop. Helen especially, she helped guide us completing our order. Thanks tuffshop team.

Fantastic customer service, we had an issue with some shorts and the resolution was sorted quickly. Great communication thank you Jack.

Helen was very helpful a helped me sort out a problem I had with a gift order

Owen and Helen plus everyone that we have had dealings with on our purchase have been so helpful. We ordered work Snickers and have had a few issues choosing the right size for me son. But each time they have helped us return and choose another pair. Nothing has been too much trouble and the return process is simple. Would definitely use again! Thank you ☺️

I had a very positive experience with TuffShop. Helen provided excellent customer service—professional, responsive, and efficient throughout. I would happily recommend them.