Hi Penny, just to give you feedback on my ordering the flooring. The 3 free samples of board made the final decision easy. Your emails were supportive and led me through the process. The natural oak f... Toon meer
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Ordering to delivery was excellent i had already done 1 room and wanted the same for the dining room. I couldn't remember which it was so I called them he was so helpful he looked back found my order... Toon meer
The product and service from UK Flooring direct was fantastic. However their delivery company was less so. The driver dropped the pallet on my driveway behind my car, blocking it in. I asked for hi... Toon meer
Bedrijf heeft geantwoord
I haven't received the flooring yet, so I can't comment on the product or delivery. However, the customer service from Penny Williams was excellent. It's definitely worth phoning rather than or... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
You will find everything you need to refresh your home with your dream floor here at UK Flooring Direct, the UK’s leading online flooring specialist. Whatever your flooring needs, from premium solid wood, to budget-friendly vinyl and laminate, to all the accessories in between, we've got you covered. Plus, they're all safely stocked in our Coventry site, so that we can get your orders to you as soon as possible. Suitable for every room in your house, including your kitchen, bathroom, lounge, bedroom, conservatory or hallway – there’s something for everyone’s personal style. Simply browse through our easy to use website, get in touch with our friendly Flooring Experts at 02476 012 840 or chat to us online via our LiveChat service.
Geschreven door het bedrijf
- Free extra-large samples
- Complete your vision with our free extra-large samples that make finding “the one” even easier. Specifically designed to help you pick a floor to match your décor, to feel the texture and finish, and to try your sample where it will be fitted for a true colour representation. With our handy sampling service, you can order three for free as many times as you need. Once you’ve narrowed down your favourites, they’ll be with you within as little as three days.
- Home delivery
- Order your dream floor from the comfort of your own home, and we'll deliver it straight to you at a time that suits you. With our speedy service, you'll only need to allow two days for delivery.
- Room Visualiser tool
- Our handy Room Visualiser tool will enable you to picture our floors in your home and is quick and easy to use. Simply upload a photo of your room to instantly see how different colours and styles will transform your space; if you’re starting from scratch, use one of our room sets for inspiration.
- Friendly Flooring Experts
- Get in touch with our friendly Flooring Experts who are always on hand to answer any questions, from inspiration to installation, along the way.
Contactgegevens
Unit H1 Pilgrims Walk, Prologis Park, CV6 4QG, Coventry, Verenigd Koninkrijk
- 02476 012 840
- customerservices@ukflooringdirect.co.uk
- www.ukflooringdirect.co.uk
4,4
Uitstekend
41K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Jessica has been really helpfull and…
Jessica has been really helpfull and proactive, getting samples out to getting the delivery organised.
6 oktober 2026
Review zonder uitnodiging
Antwoord van UK Flooring Direct
ElliottBoam,
We appreciate your wonderful feedback! We are so pleased to hear that our team member was proactive and helpful in ensuring your samples arrived promptly and your delivery was seamlessly organized.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Great service
Great service , samples quickly dispatched. Making the right choice for our kitchen project smooth and easy.
6 oktober 2026
Antwoord van UK Flooring Direct
Mr Jerry Cross,
Thank you so much for your wonderful feedback! We are delighted to hear that our fast sample dispatch helped make choosing the perfect flooring for your kitchen project such a smooth and effortless experience.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Anja and Elisa were very helpful with a…
Anja, Elisa and Casey have been very helpful with any questions I’ve had .
The 2 ladies in the showroom were also great help when helping me select flooring , they talked through the pros and cons of all flooring and I'm very happy with my choice . They also helped my mother earlier this years who reccomended them to me .
6 oktober 2026
Review zonder uitnodiging
Antwoord van UK Flooring Direct
Chardonnay Bentley,
We are delighted to hear that our team members were able to assist you so effectively with your shipping inquiry. Thank you so much for taking the time to share your positive experience with us!
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
UK Flooring Direct and Steve Marriner - excellent…
Steve Marriner provided excellent guidance and truly is a flooring expert. Stephen was very responsive and supportive in a non pushy way.
UK Flooring Direct provided multiple samples with excellent product information.
1 oktober 2026
Review zonder uitnodiging
Antwoord van UK Flooring Direct
Mark Basham,
We are delighted to hear about your great experience with our team member. It is wonderful to know that you received supportive, expert guidance without any pressure, and that our sample service and product details met your expectations.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Excellent!!
Great communication, easy ordering system, great product choices and quality flooring. Excellent 10/10
29 september 2026
Antwoord van UK Flooring Direct
Kate,
We are so thrilled to receive your fantastic 10/10 rating! It is wonderful to hear that you enjoyed our smooth ordering process, helpful communication, and the great selection of high-quality flooring options available. Thank you for sharing your experience with us.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Thank you Steve
Steve marriner made the whole experience so easy, so thanks to him it all went great 👍
6 oktober 2026
Review zonder uitnodiging
Antwoord van UK Flooring Direct
Terry Ennis,
We truly appreciate your wonderful feedback! We are so delighted to hear that our team member provided such great assistance and made your entire experience smooth and effortless. Thank you for taking the time to share your kind words with us.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Brilliant and great service from…
Brilliant and great service from Jessica N - helped us complete a quick turnaround on a job with speedy replies and sorting out delivery
29 september 2026
Review zonder uitnodiging
Antwoord van UK Flooring Direct
Ell S,
We're so pleased to hear about the brilliant service you received. It is wonderful to know our team member provided quick communication to help you achieve a fast turnaround and successfully organize your delivery.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Excellent to deal with.
Samples arrived promptly, good quality, and the service we were given by Junaid was very helpful. Flooring arrived exactly on the day specified, despite us ordering a few months in advance.
5 oktober 2026
Review zonder uitnodiging
Antwoord van UK Flooring Direct
Susan Perry,
We are delighted to hear that your samples arrived quickly and that you were impressed with their quality. It is great to know our team provided helpful assistance, and that your order was delivered right on schedule despite being placed months in advance.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Delayed Delivery
I can't tell as to the quality of the flooring, as the partnered delivery company (Palletways) has yet to deliver my order. It was booked to be delivered 02/10 but as of today, 06/10, I still do not have my order.
I just spoke with a representative of Palletways who states that it will be delivered today, but as I have been told that every day so far I have no faith that it will arrive.
6 oktober 2026
Antwoord van UK Flooring Direct
Tom Perry,
We are truly sorry to hear about the ongoing delays with your delivery and the frustration this has caused. Waiting several days past your scheduled date without clear updates is understandably stressful, especially when planning a project. We take delivery issues very seriously and would appreciate the opportunity to look into this with the courier on your behalf to help ensure your order reaches you as soon as possible.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Antwoord van UK Flooring Direct
Carolyn,
We appreciate your positive feedback! We are so happy to hear that our team provided helpful support and responded to your inquiry so promptly. Thank you for taking the time to share your experience with us.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Antwoord van UK Flooring Direct
JWF in Colne,
We appreciate your positive feedback! We are so glad you were happy with the fast shipping and the generous size of our samples. Thank you for taking the time to share your experience with us.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Speedy delivery do not need it yet but…
Speedy delivery do not need it yet but love the flooring
6 oktober 2026
Antwoord van UK Flooring Direct
Tania White,
We appreciate your positive feedback! We are so happy to hear that your order arrived quickly and that you are already delighted with the quality of your new floor.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Fantastic flooring and great value!
So impressed with the flooring we received! It was very easy to fit (or so our joiner tells us!) and looks fantastic. It was also really well priced, especially as we purchased enough to lay it throughout the entire house, excluding the bedrooms.
We regularly get compliments on the flooring, and we loved it so much that I recommended the company to my brother, who ordered from them too and has been just as happy with his flooring.
Would highly recommend!
9 januari 2026
Antwoord van UK Flooring Direct
HannahC,
We are so thrilled to hear how delighted you are with your new flooring! It is wonderful to know that the fitting went so smoothly, that it looks fantastic throughout your home, and that you felt it was great value for money.
Hearing that you receive regular compliments on it—and that your recommendation led to another happy customer in your family—means the world to us. Thank you so much for taking the time to share your kind words and high recommendation!
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Great customer service
Great customer service, although the delivery was delayed, the problem was quickly dealt with.
29 september 2026
Antwoord van UK Flooring Direct
Julie Rigg,
We appreciate your positive feedback! We are so pleased to hear that our team was able to assist you and swiftly resolve the issue with your delayed shipment. Thank you for sharing your experience with us.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Excellent communication and timing
Excellent communication and timing
Delivery man very pleasant
6 oktober 2026
Antwoord van UK Flooring Direct
Kirsty Heenan,
We appreciate your feedback! We are delighted to hear about your great experience with our team's clear updates, punctual service, and friendly delivery staff. Thank you!
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Antwoord van UK Flooring Direct
natasha,
We are delighted to hear that your samples arrived so promptly and that you are pleased with the high standard of our products. Thank you for taking the time to share your positive experience with us.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Fast delivery
Fast delivery, quality products at great prices. No issues at all. Have had two orders from them and will no doubt use them again when I need more flooring.
6 oktober 2026
Antwoord van UK Flooring Direct
Andy,
We are delighted to hear that you experienced prompt delivery, great value, and excellent product quality. Thank you for returning to shop with us for a second time, and we look forward to serving you again when you are ready for your next project.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Antwoord van UK Flooring Direct
Anne,
We appreciate your positive feedback. We are so glad to hear that your samples were delivered promptly and were safely prepared for transit. Thank you for sharing your experience with us.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Penny was helpful in making my order
2 oktober 2026
Review zonder uitnodiging
Antwoord van UK Flooring Direct
Josh C,
We're happy to hear that assisting with your purchase went so smoothly. Thank you for your wonderful feedback!
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Excellent company to deal with
Excellent company to deal with. I would highly recommend them. Great service from them from start to finish. Great flooring and excellent delivery service
23 september 2026
Antwoord van UK Flooring Direct
Dorothy D,
We are delighted to hear that you had such a seamless experience from start to finish. It is wonderful to know that you are pleased with the quality of your new flooring, as well as the efficiency of our delivery team. Thank you for your kind recommendation.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
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