UK Official Records Reviews 

As with others no Certificate received. Told to contact Post Office despite it being sellers responsibility in U.K.

Under UK consumer law, the Citizens Advice states that the seller is legally responsible for getting the item to you, meaning the seller—not you—is responsible for dealing with Royal Mail.

Check the Address: Verify that you provided the correct delivery address to the seller.Contact the Retailer: Complain directly to the seller rather than the delivery company, and ask for a redelivery, replacement, or refund.Use Payment Protection: If the retailer refuses to help, you can use a chargeback via your bank or Section 75 protection for credit card purchases over £100.

I am about to go down this rabbit hole.m

This company poses as an official government sponsored organisation and imposes terms and conditions to allow it to extract fees if you identify the misrepresentation after placing an order

I found this company by chance
After desperately needing to get my fiance's decree absolute Simon was amazing and understood the urgency within 2 weeks they had found it and sent it out to us without him we wouldn't of been able to get married as we had already booked it.
Thankyou so much
I 1000% recommend this company fast and effective

SCAMMMERS
DONT BUY
BUY FROM GOV.UK

Misrepresented as a government website. Reported to trading standards and citizens advice. Got a chargeback through my bank. Please avoid!!! Refused me a refund through the cooling off period, despite having full rights of cancelling. If you fall victim of these scammers get legal advice immediately. Overcharging more than double the actual price!! Denied a refund and never received a thing. They are being looked into for thier conduct and breaking the law. The UK government's Advertising Standards Authority (ASA) has explicitly investigated and ruled against these exact certificate sites for using misleading titles and designs to trick consumers. Under the Consumer Protection from Unfair Trading Regulations 2008, a tiny disclaimer does not legally override a deceptive overall layout. The merchant is attempting to exploit a loophole with a manufactured screenshot.

quick service, birth certificate arrived within a couple of days, they were very helpful and the process was very easy

AVOID AT ALL COST - USE GRO

Ordered a full birth certificate 16/2/26, at a cost of over £26, which surprised me as a friend had got one for £16 but you don't find out the price until you've entered all your details and I didn't realise I wasn't on the govt site as this had popped up on there.
I was told it would take 10 days, however it arrived yesterday, some 16 days later, in a flimsy envelope, looking like it had gone through a baling machine, creased, folded and scrunched up. As if that wasn't bad enough it's not even a certified copy but a photocopy of the record on A4 certificate coloured paper, complete with spelling mistakes obviously made on entry and subsequently crossed out - nothing like an original certificate. This won't be accepted for the bereavement claim I'm in the process of pursuing.
To add further insult to injury I received an email from them this morning, saying my payment hadn't gone through and to make a BACS payment to cover the amount. The payment left my account and cleared the day after ordering, on 17/2/26.
Presumably this is a scam and had I not checked, or if I'd been a vulnerable elderly person I might have paid another £26+
USE OFFICIAL GOVT SITE OR LOCAL REGISTER OFFICE.

I needed my birth certificate with apostille quickly done and sent overseas at the same time. They were very responsive and communicated really well.
100 % would recommend them!

Within an hour I asked to cancel my order of a duplicate certificate as I had received no email confirmation that the order had been received. I was fobbed off with the excuse that they have a problem with hotmail accounts and they would not cancel the order. Considering they say it takes 10 days to process and deliver they had ample notice that I wished to cancel. Awful, money- grabbing company. Avoid

I needed a new birth certificate Apostilled and sent to me abroad where I live, so I can apply for a foreign citizenship. I spoke to Simon on the phone before applying online just to sense check my order before I placed it and he was incredibly helpful. The form took a few minutes to complete, and my Apostilled, ink-signed certificate arrived in just under 20 business days as promised. Thank you for a seamless and stress-free experience, I can't recommend UK Official Records enough!

The professional and prompt response from the team was fantastic!

Paid the money and received an Apostille copy of our marriage certificate in 5 days!!

Their commitment to try and get it done was amazing! Should have been 6 business days to receive and they did it in 5 with a delivery on a Saturday via Royal Mail!

Thank you all!

Puzzled at the reviews on here as I recently applied for a replacement birth certificate,not only did the new one arrive even before the 10 day time quoted but it arrived in a sturdy envelope and not a cheap tatty photocopy but looks like an identical red colour birth certificate same as my lost 1960 one ,the companies service has been prompt and polite and I would recommend them to colleagues at my work place .

We decided that we would like to marry in Cyprus, after looking up the official requirements, panic set in as my certificates had been either destroyed or were photocopies which weren't acceptable. So the frankly scary process of obtaining copies started. Thankfully, Simon and Mark have been amazing. Today 29th November 2025 I received the last certificate.
Yes, searches for some certificates and apostilling did take what seemed forever and I sent quite a few panic emails to Simon and Mark.
to which they swiftly replied and reassured me.
So thank you again.

Warning this site charges crazy amounts of money and fails to deliver anythign no contact no communication luckily my credit card refunded me this site is a con !

I highly recommend their services. Communication was professional and prompt and they were very responsive to my needs.

Absolutely fantastic. Requested a wedding certificate. The member of staff I spoke to was very helpful and the item was received with a couple of weeks. Brilliant service thank you

Very timely & thorough responses, quick service (my order arrived well before the time expected). Very professional.

I requested a certificate, I had very little information I could offer due to illness and poor memory. I was treated with complete kid gloves and given a service that was beautifully 2nd to none. With kindness and patience the team search and found what I needed and I reviewed the certificate very speedily, they answered any questions I asked with no hassle and were completely professional and considerate throughout Thank you so very much for everything.
Kindest of regards one very happy customer
Dean Pennell

Do not recommend. Stay away from this company. Have paid for express service and had to wait more then two weeks for getting the document back and this happened after hanging on the phone with them. I'm sure it could take a lot longer if I didn't phoned. They lied for the document been sent on a earlier date which they didn't. I've requested a tracking number of the postage which they had to provide me without asking for just to discover they have sent the document exactly after me complaining on the phone. Just use the government site. The wait will be the same the you'll pay third of the price.

UKOfficial Records promptly answered the smallest query I experienced in this new process for me. However the preparation of the Apostille was quick.
I felt confident every step of the way.