Ulster Bank Reviews 

Incompetent, untrained staff, excessively complicated processes to withdraw funds, close account. Unable to do via online banking. Huge waste of time attempting via App, proved impossible. Very difficult to get through on phone to Customer Services. Involved multiple phone calls since some advisers ignorant of bank's processes. One claimed he'd closed account and funds transferred out when turned out this impossible. Another kept having to interrupt call lasting 30 mins to seek advice from senior, still unable to close. Ended up having to write to them. Failed to inform me account been closed, claimed funds been sent out to my 'Natwest' account ( I don't bank with Natwest) but bounced back so they would have to issue cheque. Failed to issue cheque, involved phone call to have sent out. Felt like deliberately obstructive processes designed to prevent / delay removal of funds from them.

Ulster bank were happy to take my money…

Ulster bank were happy to take my money but now I am unable to withdraw any money at all.
After spending some very considerable time getting through to a human on their 'help' online and by phone I was told I wold have to prove my identity at a branch in NI when I live in the south midlands....
None of this was raised at the opening of the account and there was no suggestion of actually trying to solve the issue, just a stonewall of refusal.
I have also tried to close the account online, by phone and by letter without even an acknowledgement.
I have submitted a complaint and will take it to the ombudsman ASAP but in view of the (to me) significant sum involved and lack of alternative I fear I will have to take this to legal action.
I suggest you don't get involved if you might might need your money back anytime soon.

I opened a Limited Offer Access saver month or so ago . I needed to withdraw a large amount . Then i realised i can only withdraw £ 750 a day . It told Me to download the App and do Biometric Approval but the App saying its to early for Me to have it . The Terms and Conditions say for amounts over 100000 k ring the Premier Account Line . Ulster bank dont have one only Natwest who could not help ! So i cant get my money out at moment or close my account because the balance must be Zero before they will close it !
This company should be Reported and have there Banking License removed

Great interest rates, phone app doesn't really work on Android

Can't believe the majority of these reviews. I have always found the ulster bank people to be extremely competent well mannered and very patient.
I would give ten stars if I could.

This so called bank is a joke - i opened Limited Edition saving account which states it is Instant Access - when i tried to withdraw some cash there is no facility on line to withdraw cash - the stupid AI chat is totally useless after an hour on the phone i got through to someone who said to withdraw i need to apply for an anytime banking card and a card reader (no mention of that when i opened account) which i requested a month ago and has not arrived - why can't i transfer money to the bank account that i used to pay into the savings account the same as any normal bank!!! today i phoned to complain and was told a different story that i can withdraw using the app - i registered for that but found i can only withdraw £750 per day - what use it that to me when i need substantially more - apparently when i have used the app a few time i will be allowed to request Biometric validation which will allow me to apply to withdraw more of my own money - absolute xxxx - i will be withdrawing every day until can get my money back to an accessible savings account - wish i read the reviews before making the deposit

(Same as comment made about Mitek)
Appalling. Used 2 Smart phones trying to open an Ulster account. Passport accepted. Driving licence accepted. Lifeness check accepted. But IDs subsequently rejected, reason not explained. Having contacted Ulster, they know Mitek is rubbish but do nothing about it. Sorry, Ulster/RBS but I remember Fred Goodwin and his shabby approach to customer care. You haven´t moved on since his day and you have lost my custom.

I am not very happy with Ulster bank at the moment I actually am very cross and angry that you haven’t sent me my new Ulster bank master card debit card in the time frame that you said it would be here. It’s apoling service. You haven’t even given me a reason to which is it is not here yet I want it here by this next week or I am going to complain to your higher up team

Could not open a savings account (despite them being recommended by a company I trust) as they use an identity verification system that just does not work. I have to say having seen the other reviews on here I'm really glad I never managed to open the account as I would not trust them with my savings. I just hope I can find a way to get my information deleted as I really do not trust them at all.

I opened a saving account but when I attempted to make a withdrawal I was told I would need to also open a current account (c/a) and transfer funds from that. (Most banks insist customers use an external nominated account). I applied to open the Ulster c/a and encountred problems with Cora the impaired AI assistant, with telephone staff who appeared limited in what they could do and emails rejected by mail demon because the bank does not want the inconvenience of addressing them. This interaction left me annoyed and frustrated. I would recommend that senior Ulster bank managers study how other banks work and find a better model than the awkward, customer alienating systems they use (should be easy). I would not recommend Ulster Bank to customers who want easy access to their money or quick contact with an informed, helpful human being. I suggest that staff seeking a career in an enlightened banking environment - look elsewhere.

The worst bank ever. The worst App ever. The worst customer service ever. The worst advice ever. The worst solutions when the app wouldn't work and I couldn't get to any of my money or move it anywhere...for weeks. The worst experience ever.

The worst bank I have ever dealt with. 1 star is too high. Dreadful communications trying to set up bank account, and waited for nearly a week just to transfer in my deposit. I forgot to check reviews on Truspilot, as I would have run a mile to avoid this charade. I can't get any cash from the account & I tried setting up the biometrics which failed. This is supposed to be "easy access"...what a joke! I got the bank link from the Money Saving Expert website. I think Martin Lewis needs to hear the truth.

One of the worst experiences trying to open a savings account.You can't start your account straight away.Have not heard back from them at all.No customer service at all!!

Tried to take money out and didn’t realise limited times allowed. Chat useless. Sent email and given a totally wrong number to call. The number was for HSBC which is not affiliated with Ulster bank. Eventually managed to contact Nat West who could deal with it. Definitely do not recommend a bank who refuses to be contacted

Scandalous - this bank linked to Nat West exercises blackmail to obstruct withdrawals introducing new demands, new limitations and new requirements to prevent you taking YOUR money out. I instructed closure 27 March never actioned! As I am in England to get round the obstructive blackmailing games I arranged to go to their associated Nat West Bank with ID to finally close and withdraw in person and even then they phone having said it was all arranged and then said it can't be done! I can't change the low limit of allowed withdrawal yet they said if I phone customer services I would be able to, customer services say it can't be done!! They said I could do it on the App, again can't be done! They then say if I apply for a card I could change the limit but then....they don't provide a card for my account! Its absolutely outrageous and I am now going to sue them for missing my ISA and I would encourage you all to do same through the Small Claims Court route, check out MoneyClaims Online a government website for recovering your money.

Shocking customer service .keep sending you round in circles trying to take money but will not allow you. Do biometrics and does not work. Rang numerous times but still not able to take money even though its a Instant Savings Account. Do not use this bank.

Too bad traditional savings with bank no longer work the same for everyone.

Lost business deals because of UlsterBank poor services.

It prompted me to exploring modern options which HOUSEMINING ENERGY's cloud mining models/contracts turned out to be a smart move for me.

Two-bit provincial bank. Avoid. Deliberately unhelpful.

One of the worst I've ever come across - IMO a significant culture problem in relation to dealing with customers and customer comms.

Mmmm I feal like i was mislead to open this account. Took them a few weeks to get half my passcode out to me and the other half via email or text message. And then had to use biometrics for the mobile app. I specifically applied to this bank for an overdraft facility to be attached to my new banking with them. Was told no problem once i applied for a bank account. Waited so long for all the codes etc etc and once i managed to log into on-line banking i had no over draft given to me. Applied for it again and got a reply not available to me. Such nonsence. Today i received all the remainder to log into the bank account just really to close it down before it even got off the ground. They wasted my time so account now closed.