URBANARA Reviews 

Urbanara stayed in touch as there was a delay on dispatching my order and offered to either refund or change the colour. The throws are beautiful extremely pleased.

Efficient order and delivery - and the products are of beautiful quality - often better than expected - and if not no quibble return .

Fantastic customer service - they didn't have enough of the items I wanted so suggested an alternative which were delivered on time. A few items were missing due to stock issues and these were dispatched as soon as stocks were replenished. Would definitely use again.

I was very pleased with my purchase when I eventually received it. The problem was not with URBANARA but with UPS who messed me around with delivery. A member of staff at Urbanara (Marie, I think) couldn't have been more helpful. Just a shame they were let down by UPS.

Great company; good quality stuff and delivered quickly.

Great product, true to description. Great service and delivery. Recommended.

Very fast delivery. There was a defect in the rug so we had to return it, but everything happened super fast and conveniently: UPS picked up the faulty rug quickly and by that time the replacement rug had already been dispatched. Thank you!

Fantastic service. So happy with my beautiful bed cover. Brilliant

Towels appear good quality - not yet used or washed.
Good customer service.

On the 29th April you received my order (77092) for a blanket & you confirmed the order but in a different colour to what (I thought) I had ordered. I immediately emailed back to say I didn't want the colour you quoted: red, orange & brown but a grey, brown & terracotta blanket. Your reply was automated & stated you would 'respond as soon as we can'.
However, I did not hear anything from you until the 2nd May to inform me that my order was on its way. Again I noted it was not the colour I wanted so on the 3rd May I sent you another email to state as clearly as I could my colour preference. On the 4th May at 7.30 I again emailed you & received an automatic answer to be followed at 8.48 am by an answer from 'Gina' telling me I had ordered the red mix blanket & not the terracotta & to explain the procedure for the return.
Needless to say when I opened the package I did not like the colours and have decided to return it for a refund as I an totally exhausted with the whole procedure and don't want the terracotta version either.
Yours sincerely, Patrica Lambert

Very impressed with quality - high end finish. Recommend to all my friends. A great find!

Quality product as described. Value for money and timely shipping and delivery.

Amazing quality, beautiful product, unbelievably good price.

Great products and great customer service! Would highly recommend

Love the website, emailed customer services who got back asap and sent out one of my orders even though wasn't all in stock

Products very well made and look great

Would definitely use again

I have had three cotton throws from Urbanara. Excellent quality and good service would definitely recommend.

Excellent Quality For The Price!!

I would shop here again plenty of choice and innovative products,you really don't need The High Street anymore........you can choose lots of options which are true to colour and purpose.

Buy Here!!

A great service and lovely product - even better than I thought it would be. Thank you!

Lovely products both in terms of design and quality. Good value for the cost. Very happy with the items purchased, the great customer service and the speedy delivery!