US CAR-GO FREIGHT LOGISTICS 

If I could give this company a negative rating, I would give them -10 stars. I honestly don’t understand how they’re still in business. I was initially quoted $550, but by the end of the move I was charged $1,150—more than double the original estimate. To make matters worse, they also damaged my car during the move.

My experience with Kevin was extremely disappointing, and I felt misled throughout the process. Based on what happened to me, I would strongly recommend avoiding this company and looking elsewhere. You’ll likely save both money and a lot of frustration.

Notice how the other reviews have 1 review, they just make up fake accounts to try and boost their reviews. Don't be fooled.
Samantha from USCargoFreight Logistics contacted me and repeatedly assured me that the company was legitimate and not a scam. She told me they could pick up and deliver my newly purchased GMC Sierra from Washington to Arizona for a total price of $500.

On June 10, 2026, Samantha messaged me and stated:

“We offer reliable nationwide vehicle transport with full $250k insurance coverage. Total cost for your GMC Sierra is $500. Our driver can pick up on your preferred date.”

She then sent me the same message again on June 11, June 12, and June 13. She also asked, “When do you plan on shipping your vehicle?”

I told her I needed the vehicle picked up on Tuesday and delivered by Thursday, June 25. She replied, “Alright! We can do that. Is it in running condition?” I told her the truck was in running condition.

On June 15, she messaged me again and said their drivers could accommodate my schedule and transport the truck for $500. She sent me the same type of message again on June 16.

On Friday, June 19, I told Samantha that the vehicle was ready for pickup. She asked, “When do you want to do it?” I replied, “ASAP,” and she said, “OK, we can do MONDAY.”

She then asked me to sign their contract and pay a $260 deposit, which I did on Friday. Before paying, I specifically messaged her and said I would not be paying more than $500, which was the price we agreed on. She replied:

“As soon as you reserve your spot with us, your price will be locked in and guaranteed.”

After I paid, she sent me a message confirming that the pickup date was 6/23/2026. That message was sent to me on Monday, 6/22/2026.

Around this time, other drivers warned me that this company would likely try to collect more money from me and that there was no way they could ship my truck from Washington to Arizona for $500. I told Samantha this because I was nervous, and she repeatedly assured me that they would ship my truck for $500 without any problems.

On Wednesday, Samantha texted me:

“We're actively working on your order and finding the driver as per your preferences. We apologize for any delay. Please stay put, and if you have questions or need updates, don't hesitate to call us back at 6562019098 or reply to the same text. Your satisfaction is our priority.”

I responded and asked, “What time will pickup be?” She replied, “I am working on it. As soon as I have the driver's confirmation, I will let you know.”

I waited a few hours and texted her again, “Can you tell me what time you will have a driver, please?” She replied, “Pickup will be between 1PM and 3PM.”

That was Wednesday. The vehicle was never picked up.

At approximately 2:30 PM, Samantha sent me the same exact message again, with one change: “We expect the vehicle to be picked up tomorrow without any further delays...”

Then on Thursday, 6/26/2026, I received the same exact message again stating that they would pick up the vehicle tomorrow.

Samantha originally said the truck would be picked up Monday. Then she said Wednesday. Then she said Thursday. Each time, the vehicle was never picked up.

On Wednesday, I told Samantha to stop wasting my time and issue a refund. Since then, she has not responded and has not refunded my $260 deposit.

In my opinion, USCargoFreight Logistics used false and deceptive statements to get me to sign a contract and pay a deposit. They repeatedly promised a $500 guaranteed transport price, promised specific pickup dates, failed to pick up the vehicle, and then stopped responding when I requested a refund.
Today she messages me and says she has a driver ready to pick up the vehicle but I need to sign another contract and pay another $1300! When I told her NO I want a refund, she said no refunds.
Do not do business with this company.

It is a scam company they tell you what price take your deposit truck driver showed up to pick up Car want it double the price and they would not give me my deposit back. They are some kind of broker. I don’t even think they’re a trucking company just want everybody. to know they should have no star rating

My daughter hired US CAR-GO FREIGHT to ship her car from Atlanta to Las Vegas based on the price they quoted her. Everything seemed fine until right before the scheduled pickup, when they suddenly increased the price. We felt blindsided because the original quote was the reason she chose them in the first place. It felt like they got her committed and then changed the terms at the last minute.

When we decided to use another carrier because we weren't comfortable with the price increase, USCargoFreight kept her deposit. Based on our experience, this company was not transparent or trustworthy, and I would strongly caution others before doing business with them.

I wish there was an option for a ZERO because thats what they deserve!!! They promised me pickup "by morning" from a gas station where one of our vehicles was broken down and I even was in contact with the gas station. This awful company called me the next morning and said they had somebody that could pick it up right away but said they needed an extra $200 on delivery via CashApp??? (I had already paid half which was $150 of $300) and at this point I didn't have a choice so I said ok.....I kept calling that after noon as my shop never got the car.....TWO DAYS LATER this transport company shows up and the car by now had been impounded costing me another $765!!! Then the transport company they hired tried to charge me a "dry run fee" which I calmly declined! They have since said they'd refund my $150 TWICE in the last two weeks and its never happened and they hang up (when they actually answer) every time I call??? PLEASE DONT USE THIS PATHETIC SCAM ARTIST COMPANY!!!!!

TOTAL SCAM ARTISTS! DO NOT SIGN ANYTHING WITH THIS COMPANY!
​US Car-Go Freight Logistics is a predatory broker company that uses deceptive contracts to trap you and steal your money. I placed an order with them to move a vehicle locally in Arizona. They quoted a total of $250 and took a $100 deposit.
​Once they get your signature, you are trapped. If you read their fine print, their price is completely "non-binding" and they can raise it whenever they want. But if YOU want to cancel because they aren't doing their job, they charge you a ridiculous $200 "cancellation processing fee"—which is MORE than the actual deposit you paid!
​They also threaten you in their contract, saying they will fine you up to $750 if you try to dispute the charge with your credit card company. They know exactly what they are doing: they give you a low price to get your deposit, lock you into a nightmare contract, and then make it impossible to get your money back.
​They are unprofessional, unreliable, and operate like absolute scam artists. Save yourself the massive headache and use a reputable, legitimate transport company instead. Avoid US Car-Go Freight at all costs!

I’m so happy…and relieved. In an industry full of scammers, US CAR-GO FREIGHT LOGISTICS is the one company I trust. They were in frequent communication with me during the scheduling process, then put me in direct contact with my driver, who kept me up to speed the entire time. They have a great reputation among the independent drivers, so they arrange legitimate transport for your vehicle. The one thing to be aware of is an unavoidable part of the industry — they can quote you what they think the price will be, but depending on fuel prices, driver availability, logistics, etc., the drivers may demand a higher price. So instead of shopping around for the lowest quote, just understand that every broker is at the mercy of the drivers. So pick a company you can trust, because they will find you the best price and best, most trusted driver. I’ve read the reviews that complain about price changes and scheduling difficulties — that’s out of their control. And anyone who says they couldn’t get ahold of them after booking must have been doing something wrong, because I had constant communication with them and the driver. I’ll never look anywhere else again.

Excellent service from start to finish!
The communication was great
I highly recommend this transport company to anyone looking for reliable and honest auto transport services

Brook was exceptional and really went above and beyond to help me get my car shipped from NorCal to SoCal. I had another company fall through last minute and Brook helped me find another option for a great price, given the last minute request. He was honest, upfront, and timely. Kept me in the loop with updates and I felt at ease knowing he had everything under control

Please NEVER EVER TRY THIS car shipping COMPANY!
They are nothing but liars. They called me and said that they have a ready driver in the area and will take the car today or tomorrow. I signed a digital document and paid 200 dollars and will pay other 300 fror the driver when i have the car. BUT did not work for sure! Every single day in the week i asked what is going on? Every time they found another story! I asked my money back. They said that when i sign the document i agreed them to cut the money! I talked to my lawyer. He is working on the file. He will take his money from them. He will apply to finish their business complaining the state and boards. We need to fight with these kind of scammers and unprofessional companies. I just see that they said it is not confirmed order! It is the order nıumber #30930326-CG I paid 207 dollars from FL to VA ship 2006 Scion XB car. Still trying to be a liar! Shame on them.

This company named Us Cargo Freight is a complete scam and scrap. They have a call centre based in India and probably seen US only in movies. They have no knowledge of transportation industry of the US. They just give low ball quotes to the customer just to get the deposit out of their pocket and they ghosted. Ryan and Katie fake names of course, scam me of my $250. India scam artists

Scammer company, located in India agent named Ryan scammed me for $250 and then abused me. Just got to know they opened another company Ameristar Car Shipping Service LLC now to start scamming innocent people

Do Not Use this company, I've used twice this past year and both times the price was not honored which I was contracted for. In both cases they got back to me past the deadline pick up date and claimed they were having issues getting drivers, so instead of $600 (in both cases) I ended up paying more than $1,100 to get my car picked up and delivered. The second time it was three days after the contracted date. Do NOT trust! These are brokers and really bad ones. And refused any type of refund at all.

People working in the Us Cargo Freight uses fake names like Katie, Samantha, Ryan and many more. They are not their actual names. As they are based in India and operate from their 200%. They don’t have any knowledge of the US transport industry. They are just Scamming the hard earned money of the US Citizens. So, beware of of these scam artists. Book with some American company even if you are paying more. Just do not do business with them. Scammers. They have their call centre based in India as using American number by using a software. Beware!! Scam Alert

DO NOT US THIS COMPANY. They took a deposit and then never delivered or picked up the car. No response from them on any refund. Had to find a different delivery option only after accumulating storage fees that would not have occurred if the would have picked up the car when scheduled.

24-Mar-2026
I would not recommend this company, they quoted me all inclusive deliver to Houston, TX $650, I paid $250 down (24-Mar-2026, the when they scheduled the pickup, they told me the balance was $700? I called and talked to their sales person, they said it was an estimate but I have all the documentation and texts that said it was all inclusive and the balance was $400. They lied, I requested a refund and also disputed the charges when I did not get the refund even when they said they would. I provided all the documentation to the credit card company to follow up on the disputed charge. I took off one day just for them to pickup the car but it was a waste of time.

DO NOT BOOK WITH THEM.
I have spent the better part of 2 days with them giving me the runaway with no communication.
When I called the main customer service line, I was told “ it looks like the driver was assigned and is running behind, he is currently in NAPLES,FL and will most likely pick up in the morning” I ask that the summary of the call be sent to me over email, he assured me he would and will have the agent in charge of my booking KATIE call me first thing when she is back in office at 8:30. I thanked him, ask that the email be sent again. I never received an email and did not hear from Katie. I called at around 9:45am, no answer from Katie, I called the main customer service line and got patch through to her at which point she said ‘give me 1hr and I will honestly get back to you’ I sent follow up, nothing. Took me some time again to be able to reach someone, when I finally got Katie on the line at 2:41pm, she said I could not get a driver, the only one I could get and is ready to pick up will be $1000 upon delivery, that’s in addition to what I’ve already paid. And not to mention 3x what was suppose to be paid. At this point, I’ve canceled my flight because prior to booking she guaranteed my preferred date which past. She went on to say I had no other choice I could go and call other places and it would be the same price. Now please I understand as much as the next person, I actually needed the car picked up but the switch really grated my nerves. If it’s $1000,$15000,$2000 say so from the get go, and lastly 1 person told me a driver was assigned already and would pick up in the morning, and now suddenly there was never a driver and this driver is asking $1000 cash.
I highlighted for her that I’ve had to basically track her down to do lack of communication, I’ve spent what amounted to hours on hold waiting just to get some news, it is unprofessional and all for her to say they basically cannot deliver. What reason do I have to actually believe this person again?! The lack of transparency and the fact that when I was trying to book, responses came fast and I was getting calls, but once I booked and money out of my account, no communication, and I basically have to wait hours on hold. Either way I said I wasn’t comfortable moving forward and that I would need a refund. I ask for a summary of my call AGAIN, to be sent via email for reference. She stated the only email I will be getting is from the accounting team once they were ready to process my refund, and that it could take some times. After which she HUNG UP! Hung up on a customer. Most places required about 7days business days to process refund and I will give as much before I file my complaint with the Better business bureau. I sent an email to customer service but whether they take any of that serious I have no idea. But gosh this was such terrible experience.

Even after reading the negative reviews, I still went ahead and signed up for this bait and switch. Kevin quoted me a price, couldn't make a decent invoice and had to try 3 times before he got the details right, called after a day to tell me someone called him yelling at him saying he was my husband and bla bla bla, told him I don't know wtf he is on about or who called him, he then called after a few days saying he found a driver to pick up my cars but they are wanting more because of fuel price increase, I told him the gas price few days ago when I booked is the same today, so no, he either provide the services he invoiced me for or refund my deposit. He chose to refund me, he said the cancelation will be from another department and they will be in touch but still nothing. I have contacted a Morgan and Morgan law firm and they want me to give them 48hrs for any type of response and they will be pursuing maybe a class action ( I showed them all the negative reviews here).
I need my refund ASAP, Kevin your attitude did a 360 from when you were begging me too book with your company to the way you spoke to me after I said no to the scam you all are peddling, you guys are predators and hopefully will meet your end soon.

This company is nothing but scammers and fraud artists. I contacted them two months in advance to transport my car from New York to California. They sent me a written quote for $900, and I scheduled my car to be picked up on February 27 between 7:00 AM and 12:00 PM. I was also charged a $250 deposit. However, they never arranged the pickup. I called “Ben HREMOVED” (which appears to be a fake name) at 10:00 AM, and he told me he had forgotten. I explained that I had a flight to Los Angeles at 7:00 PM, and he said he would schedule the transport immediately. About 30 minutes later he called back and said the cost would now be $1,500. I reminded him that I had a written contract for $900, but he said prices change daily. Meanwhile, they already had my deposit and could have booked the transport earlier. When I asked for my deposit refund, they refused to return it. Later I discovered that US Car Go Freight Logistics LLC is only a broker, not the company actually transporting the vehicle. They simply hire another carrier to do the work. In my case, the actual carrier was Express Line LLC They did not pick up my car until 8:30 PM, and I had to leave for my flight. They also never told me to remove my toll device from the car, which resulted in an additional $400 in toll charges. In total, this move ended up costing me about $1,900. Before hiring this company, check their record with the Better Business Bureau. They have over 60 complaints and an F rating, the worst possible rating, and they do not respond to BBB complaints. My advice: be very careful before doing business with these clowns.

They got paid a deposit of $155 for a service and never provided and refused to provide a refund. They are very unreliable. They are not responding to email request for a refund.
Very bad customer service.