US CAR-GO FREIGHT LOGISTICS 

if I could give -100 stars, it would not describe enough how awful this company is. I signed a CONTRACT to have my car shipped from Birmingham, AL to Detroit, MI I put down the deposit and was told to pay $200 in cash upon the car arriving to Detroit. on the scheduled pick up date 3 hours prior I called the company to make sure the driver would still arrive at 6:30 (like agreed upon) the driver ensured me he would be there. HE NEVER SHOWED! I called the company and they said they would get someone out the following morning. I called back for the time and they told me I have to pay $575 in cash (INSTEAD OF THE $200 IN CASH LIKE THE CONTRACT STATES) I was told I would not get my deposit back. This company is TERRIBLE AND THEY ARE LIARS AND THEY WILL STEAL YOUR MONEY!!!!!!!!! ALL ADAM TRAN KEPT SAYING WAS ITS HIS BIRTHDAY THANKS FOR BEING NICE!

Excellent company

FRAUDULENT. Accepted a $250 deposit, never picked up the car, claimed they would refund the deposit but never did. I've called multiple times but they keep hanging up on me.

Ben from US Cargo freight provided exceptional service with my vehicle shipment. His professionalism, clear communication, and attention to detail made the entire process smooth and stress-free. My vehicle arrived on time and in perfect condition. Highly recommended!

I was worried about shipping a car during the winter, but after a few delays (due to winter storms throughout the entire country) all went well. The car was delivered timely, which was important to my family. They were very good about communicating about the delays and issues. I was very pleased with that. Really good price for shipping the car too! Very good Experience.

This company is fraud told me price and keep screwing around when they can do it and i told them to cancel not willing to credit me my deposit will update soon how refund situation work will be reporting this matter this is ridiculous

I signed an agreed contract after speaking with their representative on 1/05/2026. Agreed to pay $500.00 for shipping my car from Calumet City, IL to Tampa , FL. I paid a $200 deposit balance of $500 to be paid upon delivery of my vehicle which was initially scheduled on 1/07/2026. My husband waisted most of the day waiting & it was cancelled due to driver non-availability. Rescheduled the following week and Katie called and canceled again this time, carrier was not insured. Rescheduled for February 5,2026, she said Driver requested $700. I reminded her of our contract and she became very rude and she added she did not care who I filed a complaint with.

I accepted a quote for $450, the lowest bid for transporting an auto purchased in Salt Lake City to Bremerton, WA. The person I talked to ( Mike) provided me a contract which it stated a deposit of $200 was necessary and the balance of $250 was to be paid to the driver upon delivery. The deposit was actually $207 including a $7 transaction fee. The date to pickup arrived and Mike called to now say that the price to pick up the car was now $500 and no one would deliver for $250 and all the others who offered me $475 would not also do it for under $500. I complained loudly and hung up. Read the fine print on the contract as they have you under their thumb. If you challenge them they will go after you. Trusted contracted shippers that arrange car pickups do not collect in advance and do not charge you a $207 booking fee. I have verified that with reputable shippers. In the end, I ended up paying the very nice driver $500. Mike said he would do me a favor by giving me a credit on my card of $50. Still this was a bill of $657 instead of $450. They should not be trusted, period!

I would work with them again

Worst freight company to work with ever.

They will offer you a very cheap rate at the beginning, but right after booking and on the pick-up day, they will double the contract amount, and you'll never be able to get a refund for that.

Started a little rocky but they came trough in the end. Price was right and even refunded an earlier failed attempt. Once we got agreed on everything. And in all honesty the holidays were a factor, but once we got everything going it went off without a hitch. Fees were correct as well. Would definitely recommend them. Abd another thing I appreciate md was they never bad mouthed other companies like a lot of these guys do.

Don’t trust this company, they are unprofessional and unreliable. They gave the driver the wrong address for the pickup. Because of that I had to drive forty minutes to meet the driver in another city and to make the matters worse they blamed the driver for their mistakes. Zero accountability.

I recently moved from Michigan to Florida for work and didn’t want to drive such a long distance, so I decided to ship my vehicle instead. After being contacted by many companies, I chose US Cargo Freight—and it turned out to be one of the best decisions I’ve ever made.

They showed up on time and delivered my vehicle exactly as promised. The driver was extremely professional and took great care of my car. An added bonus is that they are fully insured, which gave me extra peace of mind. Their service was truly top-notch, and I honestly believe they are one of the best in the industry.

Their rates are also very competitive compared to others in the market. I will definitely use them again in the future when I move back. They truly deserve a 5-star rating!

Don't trust them, they're scammers. Don't give them a deposit. You sign for $800 for delivery, then when you're supposed to pick up the car, they double the price and don't return the deposit.

This company is a rip off. Didn’t pick up on time then increased the price. Didn’t deliver on time and again increased the price. Took an extra 4 days and $400. Stay away. I’m trying to warn anyone considering this company. You read the horror stories, this is one of them.

Everything went well , talking to Jackson about my car needs transport from the auction and he took care of it..

Do not use this company !!!!!
They use predatory quoting tactics
To rope you into to signing a deposit/quote
Then they duck and dodge you for a week stringing you along until they triple your price they quoted you. I am contacting the attorneys general in hopes of having them investigated so they are forced to close or do the right thing! This is a horrible company

Day 7: Still No Refund – This Company is Dishonest!

I want to be very clear about my experience. The representative over the phone was adamant for two days straight, trying to convince me that I had to put in $300–$400 more in order to get my car shipped. He kept insisting “that’s what it is,” when in reality it was not what I agreed to. Furthermore, he told me I would not get a refund because I was breaking the contract. I told him directly that I was not breaking the contract—they were, because they failed to provide the service we agreed upon. That is a breach of contract on their part.

Despite that, he refused to return my money. Everything he said was misleading and untruthful. I only just saw their reply here on Trustpilot at 1:00 AM this morning, where they claimed they had already processed a refund and that it would reflect in 5–7 business days. In reality, today marks the seventh day—I have checked my bank account and there is no refund, no email, no message, and no phone call from them at all.

On top of this, I have been shipping my car for the last 20 years—this is my fifth time using auto transport—and I have never had a company try to raise the agreed-upon price after I signed and paid the deposit. Every other transporter I’ve worked with has always honored the original quote. I have never even heard of a legitimate company saying, “the price might change.” That is not how this industry works, and it shows how dishonest this company truly is.

Their words and actions do not align. They only wrote their response here because of my review, but in reality, they have not refunded me or communicated with me in any way. The representative I dealt with was dishonest, pushy, and completely unprofessional.

Stay away from this company—they are not truthful, they breach agreements, and they will take advantage of you.

Really terrible experience. I’m not going to blame it on one particular company (because maybe it’s just the car/vehicle shipping industry in general) but these guys need to feel the effects of what fraud/bait and switch are. I’ve done multiple reviews on them at this point, and will continue to do more to drop their rating even more. In short, they offered me a quote. That quote was SIGNED IN A CONTRACT. Then it changed… not once… not three times, but FOUR times!! Then, upon deliver the carrier Two Ways Freight, LlC changed the price again. They’ll be getting very poor reviews as well. Ivan, the Ukrainian could barely speak English driver didn’t give two shits about it. Good to know. Don’t go with this company. Even the dealer I purchased the car through didn’t put the title in my car because he felt something off about the whole situation. Buyer/shipper BEWARE!!

I am carrier, non payment