Extremely Disappointing Experience I would strongly advise against using this car shipping company. They gave me a quote and agreed to a price, but then waited until only four hours before th... Toon meer
Bedrijf heeft geantwoord
US CAR-GO FREIGHT LOGISTICS
De score van dit bedrijf is niet beschikbaar vanwege een schending van onze richtlijnen.
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Lees wat reviewers zeggen
Awful awful deceptive fraudulent Scam of a company. Bait and switch, lies, just horrible all around. They give u a low price get the deposit then when it's time for delivery they triple.5he price and... Toon meer
Bait and switch prices for sure!! I'm a Licensed Used Car Dealer and normally will use my recommended vehicle transporter, but I tried to save a few dollars. LESSON LEARNED!! STAY AWAY FROM THIS COMPA... Toon meer
I was so much worried how to transport my suv from New Jersy to Michigan,after so many hassle I got uscargo and the man behind the phone Mr Miller was way much supportive. I got all the updates throug... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Your One-Stop Solution for Shipping Your Vehicle Nationwide. Easy, Fast and Reliable Auto Shipping Services.
Contactgegevens
3333 W Kennedy Blvd, 33609, Tampa, Verenigde Staten
- (888) 249-8840
- info@uscargofreight.com
- www.uscargofreight.com
Schending van onze richtlijnen
Best transportation company
Best transportation company. Fast and reliable.
24 september 2024
Review zonder uitnodiging
Antwoord van US CAR-GO FREIGHT LOGISTICS
Thank you so much for this great 5-star review. We really appreciate your business.
I had a fantastic experience shipping…
I had a fantastic experience shipping my car with Max Miller from US Cargo. Everything went smoothly, and the service exceeded my expectations. Highly recommend!
21 september 2024
Review zonder uitnodiging
Antwoord van US CAR-GO FREIGHT LOGISTICS
Hi Othmane, Thanks for your business and the great feedback on Max. Hope we can help you again in the future.
Very great answer my call and found me…
Very great answer my call and found me a driver fast with a cheap rate
19 september 2024
Review zonder uitnodiging
Antwoord van US CAR-GO FREIGHT LOGISTICS
Hello Jernae, We’re happy to hear that you were pleased with our service. We look forward to serving you again in the future.
Tracy Wang is awesome!
I had the pleasure of working with Tracy Wang and I am thankful she made the process smooth and easy. She was able to answer all my questions hassle free! Extremely happy with the service!
19 september 2024
Review zonder uitnodiging
Antwoord van US CAR-GO FREIGHT LOGISTICS
Thanks for choosing US Car-Go Freight, Larsa! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and look forward to working with you again.
Great communicator and a vehicle…
Great communicator and a vehicle arrival on schedule and great a driver was very respectful
13 september 2024
Review zonder uitnodiging
Antwoord van US CAR-GO FREIGHT LOGISTICS
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us.
Brook Urban Thank for you professional…
Brook Urban Thank for you professional job.
From Eder and Ana perfect auto hauling
12 september 2024
Review zonder uitnodiging
Antwoord van US CAR-GO FREIGHT LOGISTICS
Thank you for the excellent rating and for choosing US Car-Go Freight! We look forward to seeing you again in the future.
Very nice dispatcher and quick…
Very nice dispatcher and quick response.
Would work with again.
9 april 2024
Review zonder uitnodiging
Antwoord van US CAR-GO FREIGHT LOGISTICS
Your review is appreciated! We are thrilled to hear about your positive experience with US Car-Go Freight. Thank you for choosing us for your auto transport needs.
Antwoord van US CAR-GO FREIGHT LOGISTICS
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated.
It was a great experience
It was a great experience. The driver was amiable and brought the car at the right time. Anna assisted me with all the details. She is very patient and knowledgeable. Thank you so much. I will always use and recommend you to others.
28 augustus 2024
Review zonder uitnodiging
Antwoord van US CAR-GO FREIGHT LOGISTICS
Thank you for trusting us with your car shipment! We’re happy to hear that Anna and the driver provided a smooth and professional experience. It’s always our goal to ensure clear communication and a stress-free process. We look forward to assisting you again in the future
Eddy Glover was the best agent we…
Eddy Glover was the best agent we found, he answered all our questions and calls, our 89 Honda arrived safely to the destination! Thank you.
21 augustus 2024
Review zonder uitnodiging
Antwoord van US CAR-GO FREIGHT LOGISTICS
We're grateful for your positive feedback, Ahmad Alnouri. We're glad Eddy was able to assist you throughout the process. Thank you immensely for choosing US Car-Go Freight.
DO NOT USE THIS COMPANY!
DO NOT DO BUSINESS with this company. DO NOT GIVE THEM A DEPOSIT OF ANY SORT!! They will quote you a low price, tell you they can get your car picked up within a day or so and take your deposit and then call you back stating that it will be double the quoted price!! They’ll say you signed the contract and you won’t get your deposit back and the price of pick up is only going to go up. They tell you they are getting you the best deal they can find.
4 september 2024
Review zonder uitnodiging
Antwoord van US CAR-GO FREIGHT LOGISTICS
Thank you for bringing your concerns to our attention. We want to clarify that the quoted price provided was an estimate generated by our system based on various log boards for your route. This estimate may change due to factors beyond our control, such as fluctuations in fuel prices or carrier availability.
We are committed to finding and providing you with the best possible options at a good price. However, we noticed that there has been no response from you since September 7. To resolve this matter and discuss the available options, please contact us directly at your earliest convenience.
We are here to assist you and look forward to working together to find a satisfactory solution.
It was tough getting the route we…
It was tough getting the route we needed but Anna was very courteous, helpful and persistent. Once the car was picked-up it arrived in a flash. Thank-you Anna for your help.
23 augustus 2024
Review zonder uitnodiging
Antwoord van US CAR-GO FREIGHT LOGISTICS
We're happy to hear about your positive experience with US Car-Go Freight and Anna. Thank you for choosing us for your auto transport needs.
Highly recommend Ben Harmon
Highly recommend Ben Harmon, very good communication and met delivery time he gave me.
15 augustus 2024
Review zonder uitnodiging
Antwoord van US CAR-GO FREIGHT LOGISTICS
Hi Mary, Thank you for your business and your kind words about Ben. Hope we can help you again in the future.
Do Not Under ANY Circumstance Do…
Do Not Under ANY Circumstance Do business with this company. DO NOT GIVE THEM A DEPOSIT OF ANY SORT!!!!! They will quote you a low price, take your deposit and then call you back stating that it will be double the quoted price!! They’ll say you signed the contract and you won’t get your deposit back. They lied to me and the driver sending us different contracts with different amounts. At the time of pick drop off you’re on the hook for the difference. DO NOT USE THEM OR BELIEVE ANYTHING THEY SAY!!
3 september 2024
Review zonder uitnodiging
Antwoord van US CAR-GO FREIGHT LOGISTICS
Thank you for your feedback. To clarify, our process starts with sending a detailed contract and terms and conditions that explicitly mention potential uncontrollable circumstances that could affect the final price. We understand that price changes can be frustrating, and we strive to be transparent about any adjustments.
When the price changed, we informed you before proceeding and obtained your consent. Additionally, we refunded half of your deposit to help offset the increased cost. We hope this explanation provides clarity on our process. If you have any further concerns, please feel free to contact us directly.
Anna is an amazing dispatcher
Anna is an amazing dispatcher. She followed up with updates althrough till I got my car. I would highly recommend her.
30 juli 2024
Review zonder uitnodiging
Antwoord van US CAR-GO FREIGHT LOGISTICS
Thank you for choosing US Car-Go Freight and sharing your positive experience. It's much appreciated.
Reliable
I needed transport for my classic car and US Cargo helped me find the best rate. They worked with me throughout the process and explained everything thoroughly. The carrier was on time for pickup and early on their estimated drop off.
13 augustus 2024
Antwoord van US CAR-GO FREIGHT LOGISTICS
Thanks for your business and the great feedback. We love hearing that communication was fast and efficient, and that the drivers made a swift delivery. Hope we can help you again in the future!
They gave me a quote and after they…
They gave me a quote and after they took my deposit they called back and said they could not ship the vehicle for that price and that it would $300.00 more, so I agreed to pay the difference on one stipulation, that the vehicle would be delivered no later then Friday and if it didn't get to me on Friday that they would accept the original price, they agreed and I even received a text message from the driver that it would be here on Friday. I got a call on Friday and driver said he would not make it to me today. So after multiple calls to the office I kept getting the run around and they said things happen and they couldn't refund any money etc.... then when the driver did finally arrive he demanded $50 more then what my contract stated and that he wouldn't unload my vehicle until I paid, multiple calls back to the office and they said pay the driver the extra $50 and they would refund me the money. STAY AWAY FROM THIS COMPANY !!!!!
As stated before their Google reviews are high but very suspect since most are from the same area.
Look at all of the complaints on the BBB
24 augustus 2024
Review zonder uitnodiging
Antwoord van US CAR-GO FREIGHT LOGISTICS
We wanted to clarify a few things about your experience. The initial price we provide is always a quote and not a guaranteed price. We explain that any cost adjustments are determined by the drivers, not us. Similarly, estimated delivery times are subject to change. While we strive to provide accurate estimates, but sometimes things don’t go as planned.
According to the contract, you should only have paid the driver the amount specified and nothing more. To process your $50 refund, we were unable to locate your details in our system with the email, phone number, and name provided in your review.
Please contact us directly at (888) 249-8840 or email us at customersupport@uscargofreight.com so we can address this issue and assist you further. We are here to help and want to make things right.
Car shipment from UT to GA
The car was shipped really quick, without any issues to the car. The shipment was actually way faster than the estimated 5 to 7 days, but in the end we managed to solve everything.
8 augustus 2024
Antwoord van US CAR-GO FREIGHT LOGISTICS
Thank you for your review and for choosing US Car-Go Freight. We appreciate your support and look forward to seeing you again in the future.
Car Shipment
Had the pleasure of working with these guys on getting my vehicle transported from Los Angeles, CA to Decatur, GA and it was a smooth and efficient process.
7 augustus 2024
Antwoord van US CAR-GO FREIGHT LOGISTICS
We are so grateful for your review. Thanks for sharing your rating with us and the community. Thank you for choosing US Car-Go Freight.
USCarGo Scam!…
At first this company appears legitimate but don't be fooled. Last minute, they will tell you very few drivers are in route and change date/time for the job which will not work. They also quote an initial price but will upcharge prior to the job. This company is a scam and most likely makes a great deal of money requiring upfront deposits. Don't waste your time or money.
16 augustus 2024
Review zonder uitnodiging
Antwoord van US CAR-GO FREIGHT LOGISTICS
Most carriers do not begin planning their loads until a few days prior to pickup, which often means offers may come in just a day or two before the earliest available date. While we always strive to accommodate specific time constraints, we cannot guarantee a driver will be available on the very first available pickup date. Unfortunately, in your case, there was a delay on the carrier's side, which affected the scheduled date and time with the dealership.
We communicated this to you and noted that you would reschedule the pickup with the dealership for 2 PM on August 29th. We were prepared with multiple carriers to ensure we would not miss the pickup this time. However, we understand that you chose to cancel the arrangement.
Since you no longer need our services, we will initiate your refund for the deposit. We appreciate your patience and hope this resolves the issue.
If you have any further questions or need additional assistance, please don’t hesitate to reach out to us directly at (888) 249-8840 or via email at customersupport@uscargofreight.com.
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