Extremely Disappointing Experience I would strongly advise against using this car shipping company. They gave me a quote and agreed to a price, but then waited until only four hours before th... Toon meer
Bedrijf heeft geantwoord
US CAR-GO FREIGHT LOGISTICS
De score van dit bedrijf is niet beschikbaar vanwege een schending van onze richtlijnen.
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Lees wat reviewers zeggen
Awful awful deceptive fraudulent Scam of a company. Bait and switch, lies, just horrible all around. They give u a low price get the deposit then when it's time for delivery they triple.5he price and... Toon meer
Bait and switch prices for sure!! I'm a Licensed Used Car Dealer and normally will use my recommended vehicle transporter, but I tried to save a few dollars. LESSON LEARNED!! STAY AWAY FROM THIS COMPA... Toon meer
I was so much worried how to transport my suv from New Jersy to Michigan,after so many hassle I got uscargo and the man behind the phone Mr Miller was way much supportive. I got all the updates throug... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Your One-Stop Solution for Shipping Your Vehicle Nationwide. Easy, Fast and Reliable Auto Shipping Services.
Contactgegevens
3333 W Kennedy Blvd, 33609, Tampa, Verenigde Staten
- (888) 249-8840
- info@uscargofreight.com
- www.uscargofreight.com
Schending van onze richtlijnen
Stay clear of this unscrupulous company
Please be extremely careful of doing business with this agency. They quote low, you pay a deposit of $250 and balance quoted after delivery.
Turns out on the day of transporting your vehicle they tell you that it is now $350 more expensive as what they quoted you earlier as in the fine print of the contract (not on the actual invoice) that was an estimate. If you ask for your deposit back they state that there is a $200 cancellation fee.
Read the contract very carefully, the print states your quote is an estimate, prepare to be charged hundreds more when day of pickup arrives.
4 augustus 2024
Review zonder uitnodiging
Antwoord van US CAR-GO FREIGHT LOGISTICS
Thank you for sharing your concerns. We understand your frustration and want to clarify our process.
The quote we provided was based on an estimate, as clearly stated in the contract you signed. This contract also notes that the final price and timing are subject to change based on the actual details and logistics involved. We have not made any changes to the initial quote itself; any adjustments are communicated through updated paperwork, which must be signed by you before proceeding.
Our cancellation policy, including any associated fees, is outlined in the contract. We strive for transparency and ensure that all terms are agreed upon before any changes are made.
We regret any confusion and are here to address any further questions or concerns you may have. Please feel free to contact us directly for additional clarification.
Buyer Beware
Buyer Beware
This is not legit. They are from India, not the US. Check their address, it's a small house in Tampa that is not an office. They lure you in with a cheap price and then change it the hour before with your deposit. DO NOT USE THEM
In response to their reply: the service was awful. I reached out a few times during the week and they assured me they could deliver on the price promised and others saying they couldn’t were lying. Turned out they were lying while I passed up opportunities to get it cheaper than their final price. Buyer beware. Yes, then I checked out their ‘office’ in Tampa. This is a scam company.
1 augustus 2024
Review zonder uitnodiging
Antwoord van US CAR-GO FREIGHT LOGISTICS
We would like to address a couple of points from your review. Firstly, US Car-Go Freight operates with full transparency and complies with all local regulations. Our office in Tampa is a legitimate and operational facility.
However, we must clarify that your recent review contains some inaccuracies. It appears that you reached out to us not to inquire about our car shipping services but rather to question our team members’ ethnicities and backgrounds. Such inquiries were inappropriate and unwarranted. Our team is dedicated to providing excellent service to all customers, and we expect mutual respect in all interactions.
We kindly request that all future communications focus on the services we provide and be conducted with respect for all individuals involved. Discrimination or biased behavior has no place in our professional environment.
If you have specific concerns about our services, please contact us directly so we can address them appropriately.
Bait and switch company
This is a bait and switch company. They take a down payment and tell you a price with a contract saying it can change (standard). I texted and called a few times and they assured me all week they can do it for the low price offered. 3 hours before pick up, they can't do it for that price. Do NOT used this company.
2 augustus 2024
Review zonder uitnodiging
Antwoord van US CAR-GO FREIGHT LOGISTICS
Thank you for your feedback. We understand your frustration and want to clarify our process. We take pride in offering competitive prices that are often unmatched by our competitors. We assured you of our pricing because we have consistently delivered on our commitments.
In cases where pricing changes are necessary, we follow a strict protocol: we prepare a new contract with the revised price, send it to you for approval, and only proceed once we have your confirmation and signature. We never alter the agreed-upon price right before pickup without following this process. We also informed you of the specific factors causing the change in this instance.
We’re sorry for any confusion and would appreciate the opportunity to discuss this further to resolve any outstanding concerns. Please contact us directly at (888) 249-8840 or email us at customersupport@uscargofreight.com so we can address your situation and ensure your satisfaction.
Biggest Scam Ever
Biggest Scam Ever! Anyone who thinks rationally will see nearly all ratings are either 5 or 1 star. I booked a movement and received an email before signing on the limits of the rate increase. When I referred to it they ignored me and wouldn't refund the deposit after stating they would. Sabrina West was who I spoke with.
25 juli 2024
Review zonder uitnodiging
Antwoord van US CAR-GO FREIGHT LOGISTICS
We strive to provide accurate quotes, but transport costs can fluctuate daily due to factors like driver availability, fuel prices, weather conditions, and seasonality. It’s important to note that our contracts clearly state that both price and pick-up/drop-off times are estimates, subject to change based on these factors.
Regarding your specific situation, the original quote was provided on April 22. However, you changed the pick-up date multiple times—from May 20th to June 12th, and then again from June 12th to July 19th. These changes, combined with market fluctuations, contributed to the price adjustment.
Our goal is always to provide transparent and fair service to all our customers.
My Car Shipping Saga
From the moment I engaged with car shipping services, it felt like a rollercoaster ride—minus the thrill. Us Car-Go Freight Logistics joined the cast, and unfortunately, the script didn’t improve. Here’s my tale of woe:
1) Bait and Switch Pricing:
The initial quote was promising—a glimmer of hope that my car would soon find its way to its destination.
But alas! Reality hit hard. The actual cost? A whopping $300 more than what I’d been led to believe just a day earlier. Cue the disappointment.
2) Carrier Shuffle Dance:
Us Car-Go Freight Logistics stepped onto the stage, but their performance was far from stellar.
Not one, not two, but multiple carriers were assigned. And guess what? They all canceled the pickup. No phone calls, just a solitary email on the day of the first scheduled pickup. Abrupt, impersonal, and utterly frustrating.
3) Customer Service: The Silent Symphony:
I reached out, hoping for a lifeline. But the customer service orchestra played a dissonant tune.
Their indifference left me wondering if my car was destined to remain parked indefinitely.
In summary, my car never embarked on its journey, and my patience wore thin. Avoid this drama at all costs.
30 mei 2024
Review zonder uitnodiging
Antwoord van US CAR-GO FREIGHT LOGISTICS
Thank you for sharing your feedback with us. We value all input from our customers as it helps us improve our services. However, based on the information you've provided, we couldn't find any records matching your name in our customer database. We would like to gather more details to better understand what happened.
If you could provide more details, it’ll help us recognize your experience and respond. You can also contact us directly at (888) 249-8840 or email us at customersupport@uscargofreight.com; we would love to address any concerns you may have.
If we don’t hear from you, the company may not be able to recognize your review as genuine.
We apologize for any inconvenience caused and appreciate your assistance in resolving this matter.
I have used their services three times…
I have used their services three times now, and it was smooth and worry less. I transported 2 of my vehicles from Mesa,AZ to Milwaukee WI & Atlanta, GA and again from Milwaukee WI to Atlanta, GA and From AZ to Atlanta GA. That was one of the longest trips and the car was in perfect condition for all trips. I spoke with Kathy Winter and she was a great help and provided me with all the answers I needed. The prices are competitive and the service is great. It was my first time transporting a car and I could not be more satisfied. Definitely recommend their services!!
Thanks US CARGO FREIGHT & Kathy
7 juni 2024
Review zonder uitnodiging
Antwoord van US CAR-GO FREIGHT LOGISTICS
Thank you so much for your glowing review and for choosing our services not just once, but three times. We're delighted to hear that each transportation experience with us met your expectations. Thank you once more for recommending us and for your continued trust in US Car-Go Freight. Thanks for sharing your review with us and the community.
Lies and keep your money
I booked with them on 6/27 for pickup 7:16. They kept Telling me they're looking for a driver. On 7/16 still had no driver on the original date for pickup. They're suppose to credit me back my 200 deposit and it's a week later and they haven't done it. It's a shame because I need my car shipped often. I understand they couldn't find a driver but to keep stringing me along and then to not give me my deposit back is BAD BUSINESS!!!
16 juli 2024
Review zonder uitnodiging
Antwoord van US CAR-GO FREIGHT LOGISTICS
Regarding your booking on 6/27 with a pickup date of 7/16, we encountered challenges securing a driver. As our agent explained, and as stated in our contract and on our website, the quote provided was an estimate based on rates at that time. Due to fluctuations in supply and demand, and the nature of our carriers being smaller, independent operators, final rates can vary and schedules are often confirmed closer to the pickup date. We also understand that you were not willing to proceed with the new price based on the updated figures for July, which added to the challenges in securing a driver. When you requested a refund, our team reached out to you for additional information needed to process it. We have been trying to contact you to confirm these details but have not yet received a response.
Responsive
Responsive
I was recently stranded in Maine when my Audi water pump crapped out. No local dealer or garage had the time to fix it in the coming week, so I was forced to have my car shipped back to NJ. Grace at US Cargo was so responsive and accommodating and within 48 hours my car arrived safely in NJ. The price was very reasonable, and she communicated with me every step of the way.
7 juli 2024
Antwoord van US CAR-GO FREIGHT LOGISTICS
Thank you for sharing your recent experience with us. We're sorry to hear about your car trouble in Maine, but we're glad that Grace at US Cargo Freight was able to assist you quickly and effectively. We greatly appreciate your kind words about our team member Grace and we're pleased that we could meet your expectations. Thank you once again for choosing US Cargo Freight.
Great Service
I was so much worried how to transport my suv from New Jersy to Michigan,after so many hassle I got uscargo and the man behind the phone Mr Miller was way much supportive. I got all the updates through mail and there was detailed instruction,quotation. About the carrier, they did outstanding job.I am just impressed,I will recommend anyone who want to transport their vehicle in future.
30 juni 2024
Antwoord van US CAR-GO FREIGHT LOGISTICS
Thank you so much for sharing your experience with us. We understand how stressful it can be to arrange vehicle transport, and we're delighted that US Cargo Freight, along with our team member Max Miller, could provide the support you needed. Providing transparent communication and detailed information is something we pride ourselves on, so it's gratifying to know we met your expectations. We truly appreciate your recommendation and thank you for trusting us with the transportation of your vehicle. If you or anyone you know requires similar services in the future, please do not hesitate to reach out.
Thank you once again for choosing US Cargo Freight!
Brook
Great Service. Owen really went out of his way to keep me informed through the process. if I need to ship another vehicle will contact him. Service was quick and painless.
20 juni 2024
Antwoord van US CAR-GO FREIGHT LOGISTICS
Thank you for taking the time to share this 5 star rating and a wonderful review. We will make sure to share this with our agent to let them know to keep up the amazing work and look forward to working with you again to ship your next vehicle. Thank you once again for choosing US Cargo Freight.
US Cargo
I had the pleasure to work through the process with Sophia. I had never shipped my car before so everything was new to me. She was very helpful in explaining the process and making sure I understand exactly what to expect. She was efficient and answered questions in a timely manner. I would highly recommend Sophia!!
5 juni 2024
Antwoord van US CAR-GO FREIGHT LOGISTICS
Thank you so much for your feedback. We're delighted to hear that our team member Sophia provided you with such excellent service during your first experience shipping your car. Navigating through a new process can indeed be daunting, and we're glad Sophia could make it easier for you by explaining everything clearly and ensuring you knew what to expect. Thank you for recommending our services. If you ever need assistance in the future or have any further questions, please don't hesitate to reach out to us.
Thank you once again for choosing US Cargo Freight.
Fantastic
Car was picked up in Florida and shipped to Illinois. Took less than two days to get there. Driver was real nice and customer service was great. Had zero issues and no reason to ever need to contact customer support. Highly recommend, very happy with the service and wouldn’t hesitate to use again
7 juli 2024
Antwoord van US CAR-GO FREIGHT LOGISTICS
Thank you so much for your wonderful review. We're thrilled to hear that your car shipping experience from Florida to Illinois was quick and seamless, taking less than two days to arrive. We strive to provide efficient service and it's great to know that the driver was friendly and that our customer service met your expectations. We appreciate your recommendation and your trust in us.
Thank you very much for choosing US Cargo Freight.
Great Service
Anna responded real quick and had my vehicle picked up, shipped and delivered with no hassles.
18 juni 2024
Antwoord van US CAR-GO FREIGHT LOGISTICS
Thank you for sharing your experience. We're delighted to hear that Anna provided such prompt and hassle-free service for your vehicle shipment. We appreciate your trust in us and look forward to assisting you again in the future. Thank you for choosing US Cargo Freight.
Great
Jerry was a lot help and very attentive. He made sure I knew every detail and I appreciated that he was easy to reach. Overall, great service and greater customer service!
3 juli 2024
Antwoord van US CAR-GO FREIGHT LOGISTICS
Thank you for sharing your experience. We're delighted to hear that Jerry was so helpful and attentive, ensuring you were informed throughout the process. Your positive feedback means a lot to us, and we're grateful for your choice to use our services. Please feel free to reach out if you need anything else. Thank you for choosing US Cargo Freight
Cross Country
Excellent service good communication; timely and clear. Car was picked up and delivered exactly as promised and in perfect condition. I would use this service again.
26 juni 2024
Antwoord van US CAR-GO FREIGHT LOGISTICS
Thank you for your feedback. We're thrilled to hear about your positive experience with our service. Ensuring clear and timely communication, along with delivering your car exactly as promised and in perfect condition, is always our priority. We're grateful for your trust and look forward to serving you again in the future.
Quick
Such a easy process from start to finish. The website was easy to navigate and book. We had our car picked up in NC and delivered to FL the next day.
2 juli 2024
Antwoord van US CAR-GO FREIGHT LOGISTICS
Thank you for sharing your experience! We're thrilled to hear that you found our process from start to finish to be easy and convenient. It's great to know that our website was user-friendly for booking, and that your car was efficiently picked up in NC and delivered to FL the next day. We appreciate your business and hope to assist you again in the future.
Pésimo servicio
Pésimo servicio, te ofrecen un costo que no es real para terminar pagando mucho más de lo ofertado.
No tienen ninguna responsabilidad con lo que te ofrecen. Y los contratados para el servicio son poco cordiales
20 juni 2024
Review zonder uitnodiging
Antwoord van US CAR-GO FREIGHT LOGISTICS
Gracias por tus comentarios. Lamentamos escuchar su experiencia y apreciamos la oportunidad de abordar sus inquietudes.
Cuando el precio inicial fluctuó, le informamos de inmediato el motivo y le preguntamos si podía esperar para poder conseguirle un conductor por el mismo precio que cotizamos originalmente. Como no podía esperar a que pasaran más días, le enviamos de inmediato un contrato actualizado que refleja el nuevo precio. Nos aseguramos de que se asignara un conductor al envío de su automóvil solo después de que usted revisó y firmó el contrato revisado. Además, nuestro contrato establece claramente que el precio proporcionado es una estimación basada en envíos anteriores y pueden ocurrir ajustes.
Al comprender el impacto del cambio de precio, contribuimos con $50 para aumentar el costo como gesto de buena voluntad porque usted es un cliente valioso. Nos esforzamos por brindar el mejor servicio posible y nos disculpamos por cualquier inconveniente que pueda haber experimentado.
Thank you for your feedback. We are sorry to hear about your experience and appreciate the opportunity to address your concerns.
When the initial price fluctuated, we informed you right away of the reason for it and asked if you could wait so we could get you a driver for the same price we originally quoted. Since you couldn't wait for more days to pass, we promptly sent you an updated contract reflecting the new price. We ensured that a driver was assigned to your car shipment only after you reviewed and signed the revised contract. Additionally, our contract clearly states that the price provided is an estimate based on previous shipments, and adjustments may occur.
Understanding the impact of the price change, we contributed $50 towards the increased cost as a gesture of goodwill because you are a valued customer. We strive to provide the best service possible and apologize for any inconvenience you may have experienced.
Transport
Transport
"Here is where I had an issue - called the bait-n-switch tactic. I was contacted and baited with a $450 estimate. This was to draw me in, as there was no way that $ amount was doable., but I had signed a contract. At the end of the day, the charge was $625. The company itself was good, communication was good. and the pickup happened fairly quickly, and the bile delivered a few days later, in excellent shape Would I use the company again? Yes...would I demand that the ""fee"" not waver, absolutely!"
25 juni 2024
Antwoord van US CAR-GO FREIGHT LOGISTICS
Thank you for sharing your experience with us. We're pleased to hear that you found our communication effective and that your items were delivered promptly and in excellent condition. Ensuring a smooth and efficient process is a top priority for us.
We sincerely apologize for any confusion regarding the pricing estimate. We understand how important transparency is when it comes to pricing, and we regret if there was any misunderstanding. We appreciate your feedback and will use it to improve our practices moving forward.
Should you choose to use our services again, please feel free to reach out to discuss pricing details upfront. We're committed to providing clear and accurate information to all our customers.
Thank you once again for choosing US Car-Go Freight. We look forward to serving you in the future.
Great Service
Katie was our agent. She was able to explain the process and get' me the dates I needed. We were able to communicate via phone and email through out the process., They were more expensive but it was worth the few extra dollars for timeliness and peace of mind.
16 juni 2024
Antwoord van US CAR-GO FREIGHT LOGISTICS
Thank you for your positive feedback! We're glad Katie could provide you with such a smooth experience. Your satisfaction is our priority. Thank you once again for choosing US Car-Go Freight. We look forward to serving you in the future.
Car Transport
Car Transport
Excellent service. Transparent through entire process.
Good communication. Will use again if needed. Not shady, felt comfortable with transaction.
16 juni 2024
Antwoord van US CAR-GO FREIGHT LOGISTICS
Thank you for your kind words! We're delighted to hear you had an excellent experience with our car transport service. We look forward to assisting you again in the future if needed. Thank you once again for choosing US Car-Go Freight.
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