vcita Reviews 

Software is extremely buggy. They also grossly oversell you with your own "rep"...who basically does nothing.

We are moving away from vCita and made it super clear we would not review and they charged us anyways.

Now I'm working on a chargeback with the company...BECAUSE YOU CANNOT CALL VCITA, THEY DON'T HAVE A PHONE NUMBER YOU CAN CALL. Says ALOT about a company alone...

I've tried a few different solutions to run my business on and found vcita really easy to start off and run with. Their customer service team continues to help me improve the way I do things as we grow, which has added a ton of value. Almost 2yrs in and going strong.

Very intuitive and easy to use

Como emprendedora, vcita me facilitó muchísimo la vida. Ahora puedo agendar, cobrar y comunicarme con mis clientes desde un solo lugar, sin perder tiempo entre mil herramientas. Es súper fácil de usar y me ayuda a mantener mi negocio siempre organizado. La recomiendo totalmente!

It really saves me time in daily tasks, and offers marketing campaigns that I never had before.

Für eine Kleinunternehmerin wie mich, die alles alleine managt ist vcita nicht nur ein Tool, sondern wie mein digitaler Assistent, der den Grossteil meiner administrativen Aufgaben für mich erledigt. Die größte Erleichterung ist die automatisierte Terminverwaltung, die 24/7 Buchungen ermöglicht und die - leider doch öfters vorkommenden - "No-Shows" durch zuverlässige, automatische Benachrichtigungen auf ein Minimum reduziert. Diese gesparte Zeit kann ich direkt in die Betreuung meiner Kunden oder die Weiterentwicklung meiner Dienstleistungen investieren. Ausserdem habe ich mit dem CRM alle relevanten Informationen – von der Terminhistorie bis zu individuellen Notizen – an einem Ort bündelt. Somit kann ich dank vcita mein Business professionell, organisiert und hochgradig effizient führen, ohne mich in technischen Details zu verlieren.

I’m a business consultant, and I’ve been using vcita for about 6 months now. I first signed up just looking for an easy way to manage my meetings on scheduling tool, but I realized it offers much more. My favorite part is how simple it is to get paid online. I can charge clients upfront before the meeting! It also super easy to stay in touch with clients and answer new leads immediately. LOVE IT!

I've been using vcita for the last 3 years, and it's been absolutely amazing.
vcita is covering all of my business communication needs with my clients: payment processing, invoices, booking, analytics, email marketing, and many more automations that help me capture new leads and smartly serve my clients.
I've tried so many platforms before but no one covered my needs as well as vcita does.

On June 13th, 2025, I had the unfortunate encounter with Shahar Ben-Hur, the Chief Commercial Officer (CCO), during what became an unnecessarily hostile and unpleasant exchange.

I feel it’s important to share my side of the story, as his review omits key details and paints a one-sided narrative that misrepresents the events.

At approximately 4:00 AM, I briefly stepped away from the front desk to use the restroom. Coincidentally, the security and valet staff were also momentarily unavailable. While in the restroom, I heard someone shouting from the lobby. Moments later, that same individual—Mr. Ben-Hur—entered the restroom and continued to loudly demand assistance.

He then accompanied me back to the front desk, visibly agitated, insisting that I immediately remove breakfast charges from his bill as he was on his way to the airport. During this time, I also noticed he had used one of our decorative lobby pillows to prop open the double doors, which remain locked during overnight hours for security reasons.

While I understand travel-related stress, his impatience and level of entitlement were completely out of proportion. He became increasingly upset with the checkout process, despite the fact that our system can occasionally take a few extra moments—something common in any hotel operation.

As hospitality professionals, we strive to provide excellent service to every guest. However, with 172 rooms and countless unique personalities, it's simply not possible to meet every demand instantly, especially when some guests approach situations with hostility rather than understanding.

Mr. Ben-Hur's behavior was not only unprofessional, but his tone and attitude also contributed directly to the negative interaction. To suggest he was merely a victim of poor customer service is misleading and unfair.

I will not remove my response unless his review is also taken down. It's only fair that both sides of the story be presented.

vcita.com sent me a scam email, so I would delete all emails from vcita.com.

Be careful, I got a scam email from their domain (no-reply@**), reported by multiple other users:

Remboursement impôts années 2023/2024

Madame, Monsieur,
Nous vous informons qu'une opération de remboursement est actuellement en attente dans nos systèmes.
Détails du remboursement :
• Montant : 358,40 EUR
• Référence : N°3520-SD
Pour valider votre remboursement, nous vous remercions de bien vouloir compléter le formulaire en ligne avant le 03 janvier 2025. Pour accéder aux procédures, veuillez cliquer sur le lien ci-dessous :

I received a scam email from a @vcita.com email address disguised as a UPS email...

###

From UPS Delivery

Dear Customer,

As a reminder, UPS informs you that your shipment NO. CL/******* is still pending instructions from you.
-------------------------------------------------------
Confirm the Payment of the Home delivery costs (1,99 USD) and the shipment of the package by clicking on the following button
-------------------------------------------------------
Arrived at UPS Origin Facility 09-10-2024 8:12 AM

###

I recieved this on 03 Sept 2024, the UPS website did not recognize the shipment number and UPS customer service confirmed they do not use vcita, they, too, could not find the tracking number and ultimately confirmed that this is a scam.

App che fa schifo. Tutto a pagamento!

From sales to support, they have the worst customer relations team I’ve ever seen. They approve every question you ask during the sale, but after purchase, they claim that the approved topics were not accurate. Weeks after starting the membership, they schedule installation appointments. When I try to cancel an application I can’t use, they stall to avoid refunding the money

Una herramienta amigable para gestionar toda mi base de clientes.
Da la posibilidad de tener un canal único de comunicación con cada cliente, en un momento en el que la agilidad y fluidez es imprescindible.
Pongo mi pequeño negocio a la altura de las grandes corporaciones con esta plataforma.
No solo es una plataforma de gestión de citas, sino también un potente CRM, que me ayuda en la gestión comercial diaria.

Vcita has revolutionised our business by providing a 100% reliable booking system for our customers including txt reminders and after service contact.

It makes communication more easier and handling docs which i like the most of it. Cheers!!!

Since switching to Vcita I have received more website activity with new customers. Almost over night.
Customer Service is awesome.

I love the efficiency of this program.
This program allows me to present as the professional that I AM. It allows my clients to schedule the session times that are appropriate for them. The efficiency of the program allows payments to be secured at the time of scheduling and that is the best asset for my practice. Great program!

Great small business CRM.