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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Software is extremely buggy. They also grossly oversell you with your own "rep"...who basically does nothing. We are moving away from vCita and made it super clear we would not review and they c... Toon meer

Beoordeeld met 5 van de 5 sterren

vcita has been super helpful in all aspects of our business. There are three main things that I use: Marketing support with their lead capture and SMS tools Payment processing straight f... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

vcita is great. It's a one-stop shop for all our client management needs. My favorite features are: easy appointment scheduling, smart searches of contacts based on past transactions, and automatic... Toon meer

Beoordeeld met 5 van de 5 sterren

I've tried a few different solutions to run my business on and found vcita really easy to start off and run with. Their customer service team continues to help me improve the way I do things as we gro... Toon meer

Bedrijfsgegevens

  1. Bedrijfskundige dienst
  2. ook in
  3. Betalingsdienst
  4. CRM-aanbieder

Geschreven door het bedrijf

vcita is the leader in web engagement software for small business. The vcita platform redefines small business by driving more opportunities from the web, mobile, email and social. Businesses can extend their brand, drive more clients to engage and deliver amazing service. The vcita Web Engagement Platform includes messaging, self-service scheduling and online payments via any device, anytime. vcita increases the effectiveness of any web presence, strengthens customer relationships and provides a personalized experience clients have come to expect.


Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

101 reviews

5 sterren
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3 sterren
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3,7

Alle reviews

(101)

1 review in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

I have relied onVCita for over 5 years

I have relied onVCita for over 5 years. Love the easy of scheduling and sending estimate's and invoices that can be approved, deposits and final payment etc. Integrates with QuickBooks and really makes my small business look professional.

23 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best CRM for small businesses!

several years ago, I implemented using vcita CRM, scheduling and invoicing all in one platform and it completely raised the bar and transformed my business operations. I became automated and was able to not only take control of my business but my time and the cost was affordable and 1 case completely covered that.. best money I ever spent and best decision I ever made for my business!

23 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Wonderful App for a busy schedule

I have had VCita for several years, it keeps my schedule organized. It does all my bookings and works seamlessly with my website. I don't have to worry about figuring out the time zone that someone lives in, and their availability or recall I have another appointment at the same time. It's all in there and done. As changes occur it's easy to enter the change in and not worry. Promotions and newsletters can be done through VCita. They keep adding more bells and whistles since I've had the app.

23 oktober 2023
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Great experience

I have been pleased with Vcita. The only complaint I have is the inability to book a couples session and not have the cost for the session appear in both partners' notification

23 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I've grown with vCita

I admit it has taken me a while to get the whole system rolling, but I feel I've grown WITH vCita. As they come up with new features, I've started utilizing them more & integrating other parts. During COVID, I really found it to be most beneficial w contactless payments, easy client scheduling, and ability to differentiate my locations & services. Customer service has been responsive, even hopping on Zoom chats when they can't figure out what's happening on my end.

23 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I love Vcita

I love Vcita. The platform allows me to document my interactions with clients, create invoices, offer coupons and discounts, send SMS and email marketing, and even allows for scheduling options. It's a one-stop shop for small businesses.

23 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Easy to use

Easy to use. Can keep notes about clients. Easy for clients to use. Reasonable price. Couldn't fault it.

23 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

very happy!

I love having the ability for my whole team to be on here, so I can easily transfer clients from one professional to another. I also love the fact that the conversation box serves as a text message style service to help the clients feel like they can contact me easily. I've been using Vcita for over 2 years now!

23 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have used many CRMs in my 25+ years…

I have used many CRMs in my 25+ years of practice, vCita has been the perfect match for my needs. It looks great, it is easy to use, and it makes everything flow easily and nicely from the website to the backend. Collecting payments, booking appointments, confirming appointments automatically, reducing cancelations and no-shows, and automated campaigns to follow up with clients and/or activate dormant clients, inviting them to return. The overall is a 4.9 for me. Small things are missing, like the ability to sell items, not just services, opening time slots if an appointment is completed ahead of time, and auto-translation of the users' front end. In practice, what is missing is very, very small compared to the value I get with the sum of all current features.

22 oktober 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

This website sent me a scam email

This website sent me a scam email as below. Please do not fall for this one.
-------------------------------------------------------
Geek Squad

Dear ***********
You sent a payment of $399.90USD to Geek Squad.

Description
Transaction ID :***-*****
Invoice No ***-*****
Price : $399.90USD
Date : 5 October 2023

Note- If you want cancel this order then please visit your account billing section or get in touch with our Billing Team.
+1 (800) 530 9107

5 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Why I found vcita valuable

I have to say, vCita has been a game-changer for my business. The appointment scheduling and client management features are so easy to use that I've been able to save time and provide even better service to my clients. Plus, the online payment and messaging features make it a breeze to communicate with them. And the best part is that I can stay on top of everything no matter where I am, thanks to the mobile app. I truly believe that vCita's customer support is exceptional, and that it's an essential tool for any business looking to streamline operations and strengthen client relationships.

15 februari 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love this platform

It organized all the clutter I had in my business. Scheduling appointments has become much smoother and easier to track, I love the fact it's synchronizes to my own calendar. I don't need to chase after payments anymore and have all of my clients' information under one place with easy access to everything and it's all very intuitive and user friendly. Love it.

1 juli 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

This platform is used by scammers

This platform is used by scammers

Rainmaker Games phishing - stay away from anything sent by Vcita

22 augustus 2023
Review zonder uitnodiging
Logo vcita

Antwoord van vcita

We understand that this must have been a very frustrating and upsetting experience for you, and I want to assure you that we take this incident very seriously.
We apologize for the inconvenience and stress this has caused you. We are committed to making sure that our platform is safe and secure for everyone, and we will continue to work hard to prevent future incidents like this from happening. As soon as we were made aware of this incident, we took immediate action to investigate and remove the scammer from our platform.

Beoordeeld met 5 van de 5 sterren

excellent customer support

THey have a wonderful new sysytem where you can schedule one on one support. I did it and it was very helpful.

23 juli 2023
Review zonder uitnodiging
Logo vcita

Antwoord van vcita

UPDATE: Hi David, thank you for sharing your contact info.
It looks Like our support team responded to your ticker 10 minutes after submission, I hope it didn't get lost in the mix (: I also see you have a session scheduled with our customer success team. You are in great hands! They will help you make the most of your vcita subscription. If you need any further assistance, please be in touch.

Original response:

Hello David, I am so sorry to hear about your experience. Our customer support team is committed to providing quick and helpful responses. They usually respond within 1-2 Business Days, so it looks like something must have gone wrong with your request. We deeply apologize for the inconvenience and highly recommend submitting another request via this link: https://support.vcita.com/hc/en-us/requests/new
We would absolutely love to walk you through the solution and help you make the most of your vcita subscription.

Beoordeeld met 1 van de 5 sterren

Scam email from vcita

I received this Scam email from vcita:

Thank you for your McAfee order!

Total: $299.99

Payment Processed

Thank you for your order! We appreciate your business. Please review the payment amount below. We have attached a PDF containing detailed information about your order and the terms of your subscription.

If you did not authorize this charge and would like to cancel your subscription, please contact our customer support team at +1 (877) 909-6881.

INVOICE AMOUNT: $299.99

Invoice No: 6YEU3WXFQC7

Invoice Date: 18 Jul 2023

Service Name: McAfee® Virus Removal Service

Kindly be aware that this email is generated automatically, and we kindly ask you to avoid responding to it. If you have any inquiries or doubts regarding this transaction, please notify us within 24 hours.

Thank you for choosing McAfee.
Regards,
McAfee LLC,

1 (877) 909 6881

Powered by vcita

18 juli 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Phishing Scam!!!

I also got an email today from them and their "business partner," McAfee. It basically said I was going to be charged 399.99 for my subscription fee. The problem is I have not used McAfee for over ten years! While the email looked flashy and slick, it still set up a lot of red flags!

22 juni 2023
Review zonder uitnodiging
Logo vcita

Antwoord van vcita

Sarah, We're really sorry to hear about this. In the second week of July 2023, someone tried to pull a fast one using our email delivery service for some shady business. Thankfully, our system caught wind of it right away, allowing us to slam the brakes. We have dug into this case, and made sure it won't happen again. Unfortunately, a handful of emails had already slipped out and couldn't be reeled back in.
We're committed to keeping our users safe and sound from any abuse of our platform. This unfortunate event is an isolated case, and we've got it sorted so it won't accure again.
From all of us at vcita, we are deeply sorry for when happened. If you have any questions or would like to share more information, please be in touch: https://support.vcita.com/hc/en-us/requests/new

Beoordeeld met 1 van de 5 sterren

They support the use of their service…

They support the use of their service to be used by scammers that do phishing attacks to try to steal money by impersonating businesses payment page.

When you report an issue of receiving email phishing attacks like this from a user at their website, they tell you to just click unsubscribe to the phishing email that originates and lands at their vcita website.

13 juni 2023
Review zonder uitnodiging
Logo vcita

Antwoord van vcita

Thank you for taking the time to share your feedback.
We value all customer experiences and appreciate the opportunity to address your concerns.
We apologize if you feel we support using our service for malicious purposes. We can assure you that our platform is designed to uphold the highest security standards and prevent misuse.
We have strict measures to identify and block any suspicious activity, including phishing attacks.
Regarding the specific incident you mentioned, we take such reports very seriously. Our team promptly investigates any reports of phishing attacks and takes immediate action to mitigate them. We provide clear instructions on how to handle such situations, including advising users to unsubscribe from any suspicious emails. We believe in empowering our customers to protect themselves against potential threats.
If there's anything else we can do to assist you, please don't hesitate to reach out to our support team directly.

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