Viabox.com Reviews 

I've used Viabox for several years, there shipping is always unrealistically high but a repack of 10 items usually comes in about £100 shipping, I budget about £10 an item when deciding if it is cheaper to send direct to me or via Viabox. This time 5 items came in at $278 (double the price of the heavier package from 2 months ago), it would cost at most £40 to ship the opposite way so this has became a bit of a scam, particularly when they claim they do ship at cost. As a result of ripping me off I do not plan to use them anymore, judging by how quick they did the repack this time they are losing their customers. Its a shame because it now costs $30 to ship an LP record from the US, but going through Viabox has cost me $45 a record and I had to wait 2-3 months for them... If they made it clear they were going to double their shipping cost that would be fine but just doubling costs is scam behaviour.

I ordered a particular shoe polish. I was sent an image of my order along with a picture of the product I ordered. I was sent an different brand instead. when reviewing my order, the picture of the original product was removed.
My e mails and phone calls were ignored. waste of time and money. DECEITFUL

Empresa pistoleira. Péssima no atendimento e cobra valores altíssimos para postagem. Muito provavelmente cobram taxas embutidas na postagem. Perdi objetos de antiguidade porque e preço cobrado era exorbitante demais. Não se meta com esta empresa! Este é o meu conselho!

I have used Viabox quite a few times over the past few years. There have been occasional problems but I have always received my orders eventually and have always considered them quite reliable.

While their shipping prices have always been quite expensive, I had felt it was understandable since this is their business model and how they make their profit. Unfortunately prices have risen so significantly over the past year or two that it's almost impossible to justify using them anymore.

A huge part of the problem is that you have no sure way of knowing how much they are going to charge you to ship your item until they are in possession of it. And once they are in possession your item, there is no alternative but to pay what they ask since this is the only way they will release it. It's a huge risk given how inclined they have become to increasing their prices without any warning.

They have also recently halved the amount of time that they'll hold onto your packages for, from 180 days to 90 days. They did this without any warning whatsoever. Once they've had your package for 90 days, it simply disappears from your inventory without any notification.

I’m not sure how their competitor’s compare but I’ll certainly be looking for an alternative next time. It’s a shame.

The "Free package consolidation and repackaging" is only free if you have under 10 items. They also refuse to ship any food items or "pornography" (I just wanted an issue of Playboy, there's FAR worse things online". Asking for a repackage will get all your items put into one box and filled with packaging peanuts, no other securing.
They will only hold your items for 90 days and throw them out when that time is up. You get no warning AT ALL about this. They work on a 3 pound scale with every item weighing a minimum 1 pound no matter what. (Say you order a DVD, they will say it weighs 1 pound and charge you as if it weighed 3 pounds)

Extremely expensive. Used to be a lot cheaper, and I used to recommend a lot. That has changed. How items weighing so little and requiring so little packing space cost me $200 to ship vs larger heavier items shopping cross border via USPS costing around $30-40. It boggles the mind. Kind of disgusted actually. The markup used to be around $12-20 for past orders. Not hundreds of dollars.

Stay Away!!! Exorbitant costs and poor/slow service.
ViaBox charged me $200US to ship a $40US pair of pants to Canada (and even offered a $2,000US "expedited" shipping option), and it took them a week from payment until they actually mailed the pants. Absolutely ridiculous - never again.

If you value your time and money, never work with this company. Definitely wouldn't recommend it. It's expensive, has a very poor sense of Service, and you'll definitely pay cargo above the amount you calculate. I've been trying to get my package for 11 days.

Stay away.
I’ve used their services twice in the past and all was great but it seems they keep the same claims but have completely changed their operating model. Shipping fees literally charged three times what they are quoted by the actual shipping company. Customer service is useless hiding behind “company policy”. It cost me 400 dollars to ship 100 worth of merchandise. BE CAREFUL. Once you start, you are trapped. I even tried shipping to a us address instead and impossible unless I provided a NOTARIZED form. Truly unbelievable. Never again.

They will rip you off completely. Don't fall for their 0 charges in account opening and 0 fees for repacking.

they charged me 190$ for a shipment which costed 75$ from Aramex

Not a Responsible Company, their mindset is "We will do our job when we decide, Everything will controlled as our wish"
So if you are shipping with this company you can expect Huge delay, i paid to them to ship my US order to india on "SEP 10 "2020" i got it through ARAMEX Courier on "FEB 28 2021".. They providing cheap services also weak services too..

The actual service worked fine, the parcel arrived in good time. The problem was that I attempted card payment and it reported as failed twice. I then ended up paying by paypal. They first attempted $84, they then wanted $66, then they finally took $61 from paypal, so where's the logic in their pricing. This was all for exactly the same package. Also, despite telling me the card payment had failed, they did actually take all of the aforementioned attempts, then denied ever getting it. Despite my bank telling me very clearly they do have that money, viabox even stated that there was no way they had my money, as they don't even take card payments! What a load of lies lol.
They refused to help and now I have had to issue a clawback through my card provider.
So, caution 1: Use paypal.
Caution 2: Don't rely on their support to help at all;
Caution 3: Try checking the payment two or three times, as I had 3 different prices given for exactly the same thing.
The package did arrive in good time, it was teeny tiny, so their prices are massively enhanced, but it's a service and I guess they charge whatever people are willing to accept. That's fair enough. What isn't fair, is denying they took the money when very clearly they (or their payment processor) absolutely did!

Very expensive like twice the one I’m using now.
Repacking takes 5 days while mine is done i 1 day now!
Support was good until November 2020 and eventually went downhill, now it takes days to answer.
Worst of all, two repacking took more than 1 month (after paying full shipping amount, like 1200 dollars) to actually ship.
They barely apologize, stay away

I'd have to agree with the other reviews. VIabox used to be an OK company with reasonable shipping rates, their rates now have increased tremendously. Stear away from this company. They rated a 2.2lb package 1400$ to ship with FedEx, the same package would be 80$ with Fishisfast. Never again!

It is a trap !! You ll get to pay triple the value of your items .. insanely expensive shipping cost .. i decided not to ship my items and lose the amount of money paid on them than paying a fortune for the shipping ..
I used to ship through fishisfast and i regret the try of another company ..

Absolutely a scam. I ordered a pair of shoes from a company that wouldn't ship overseas. I did an estimate on Viabox's shipping calculator ahead of time to make sure it wouldn't be *too* expensive. Surprise, surprise, once they received my package suddenly the shipping fees they were quoting were more than twice their original estimate -- more than the value of the item itself! Ridiculous. I managed to haggle them down but it was still over 50% of the cost of the item. Then the package never arrived and somehow wound up back with them again. Now they want to again charge another $150 to ship it to me again (original value of the item was about $150). At this point I probably have to just give up and let them keep it -- meaning I've spent well over $200 and countless hours of hassle for absolutely nothing -- receiving absolutely nothing in return while they continue to hold my belongings hostage for their extortionate, insanely inflated shipping fees. Don't fall for it!

I had my first package arrive at their facility in mid December 2020. I immediately went on their website and followed the procedures and was quoted and paid an enormous amount of money to have the item shipped to me in Canada. They said the item would be shipped within 2 to 4 business days. I kept checking back and nothing was happening. Their customer service was not helpful or very responsive and when the did respond they were making excuses that made no sense for a logistics company. Unfortunately I had more items on route to that facility that arrived in early January. I then tried to work with them to put all my items in one shipment. They actually charged me another enormous fee and double charged for the first shipment again. After more tome of conistantly contacting them, these shipments did not leave the warehouse either. They had promised a credit for the double charge and that too never happened. Feeling completely helpless, believing that I’ve been scammed out of thousands of dollars in shipping fees and that my items were likely stolen, I disputed the charges with my credit card company. The credit card company has refunded my money for the shipping fees but I still have thousands of dollars of Items sitting in this facility that I do not know how to get. I have contacted the Portland Police Department as well. Waiting on a reply. This is clearly a scam and you need to avoid. There are some reviews online that say they are good and deliver but I believe those are fake reviews. How is it possible that A logistics company, in the business of shipping, cannot get these items redirected in a reasonable timeframe. This is been an absolutely horrific experience and extremely costly for my family.

Hice 3 envios hace un mes, y ahora que ellos me los tienen que mandar a España, ni lo hacen, ni contestan, ni nada de nada. Es una estafa.
Probablemente se queden con los artículos y lo vendan en el mercado negro.
Si hay algún español el Portland, que por favor ponga una denuncia a la policia local

The worst customer service I have ever had. Still waiting for their support for five days!! I think they are not paying well for their support agent. Shipping charging is overpriced. All that I want now is to get my stuff and run away.

SO VIABOX DECIDED TO TAKE MY ITEMS AND MY SHIPPING CHARGES AND WHEN I ASK THEM TO REFUND ME THEY SIMPLY TELL ME LODGE REPORT ON PAYPAL FOR THEM TO REFUND YOUR SHIPPING CHARGES OUR ACCOUNT CANNOT ALLOW REFUND BACK TO YOU