Viabox.com Reviews 

Anyone know can this company ship our goods within USA or let other shipping company to pick up our goods in their warehouse? If they do not answer the phone or reply the email, how can we contact them? Our goods have to be lost in this way? Are there any authorities in charge of this matter?

My brand new leather bag was brutally crumpled up into a little box. My bag has permanent creases and was received damaged in this condition.
It took a long time to reach me because of some difficulties from my end but Is There Any EXCUSE To Receive your packages in this way????
Also I begged to speak to someone but Customer Support is only available by email which takes 24 hours to respond to each message.
I deeply regret using this service. I don’t think there is any excuse to handle customer’s packages this way

la trampa es al pagar los gastos de envío a tu pais, es al final una vez que reciben los artículos, son carísismos

Site aux tarifications douteuses.
Le site internet n’est absolument pas ergonomique ce qui est déjà un signe de sa médiocrité. La réexpédition à l’air moins chère pour les tout petits colis. Cependant il suffit que le colis soit un peu plus grands que les estimations et les prix augmentent d’une manière disproportionnée comparé aux autres sites. Pour l’achat d’une seule palette de maquillage aux Etats-Unis, la réexpédition a atteint les $60 pour un délai de livraison de plus d’un mois (et c’est le moins cher). Sur d’autres sites tels que Shipito, la réexpédition est moitié moins chère et atteint les deux semaines maximum, avec un transporteur plus fiable.
Le coût de réexpédition chez Viabox a été presque trois fois plus cher que l’article que j’avais acheté au départ. C’est malhonnête de leur part de mettre en avant le fait que seul les frais d’expédition sont à payer contrairement à la concurrence, lorsque ces frais d’expédition sont au final bien plus chers que ceux de la concurrence, et ce même en prenant en compte les frais additionnels que proposent ces derniers.

Pesimo servicio, estafadores, compré un perfume, pagué todos los envíos y despues de pagar me dicen que no envian perfumes.....y el dinero nada de nada.
La excusa fué q es inflamable, MENTIRA, consulté otras empresas y dicen q eso no tiene sentido y que no es así. DHL, FEDEX ninguno pone problemas.
En mi opinion son estafadores que se quedan con los dineros y las cosas.

Señores/as, necesito enviar una transferencia bancaria (Wire Transfer) a ViaBox desde España, y no sé cuál es la cuenta bancaria de la empresa para mandarles la transferencia. No aparece ni en FAQ. Alguien podría ayudarme.
Gracias anticipadas.

My first time using them and it was very straightforward the whole procedure, no longer need to rely on the help of friends to get the stuff you wanted from the US, but they are slightly expensive to use, however consider the long journey and obviously companies are out there to earn money, so surely they are on the expensive side of things. Overall, got the parcel came through in perfect condition and smooth journey so can't fault much.

Absolute scam.
Avoid.
HUGELY Overpriced.

10x more than courier direct (yes, im taking into account size, weight, dimensions) Their support desk were like its the size and weight that determines value (like im thick) pretty sure if the vendor can send using fedex for 40.00 dollars then theres zero reason you should be charging 1280.00. Hows this legal.

I purchased a two pack of toothbrush cases from them, through Walmarts website. I received one. I have contacted both Vita Box and Walmart, no luck. I know this is not a lot of money, five dollars plus however is a lot for two toothbrush cases as it is, even more pricey for one. I have emailed VitaBox more times than I can count, still never received the second one. In fact, they asked me I'd I had received my brush! I didn't buy a brush!!! Never again, I will run the other way if I see their name attached to anything.

Après avoir fait une simulation d'envoi, je me suis retrouvé avec 6 possibilités de transporteurs acceptables, j'ai commencé à assembler mon colis, j'ai choisit l'USPS comme transporteur et là je reçoit un email m'indiquant que seul le détesté service de l'UPS est disponible (alors que sur la simulation il y'avait 6 services à prix acceptables). j'ai voulu abandonner le colis (230 $), mais j'étais tenté et j'ai finit par payer les 150 $ pour acheminement via le détesté UPS. l'UPS fidèle à sa réputation m'exige de me déplacer 300 km pour récupérer mon colis. Avec les frais nécessaires au déplacement, le confinement et tout le colis s'est retrouvé dans les abandonnés.
Méfiez vous, avant de former votre colis, il faut étudier toutes les possibilités, donc j'ai perdu un colis de 230 +150 =380 $ et si je n'ai pas de force avec la conjoncture de lancer quelconque procédure, j'estime de mon droit de mal-noter ce service.

Since moving from the US to Ireland, I have had 5 shipments sent to me. Everything that I have ordered was forwarded. You are not just paying for shipping you are also covering the handling. I ordered a lot from Macy's and they ship items one at a time sometimes, it was very easy to cross check the tracking numbers from Macy's with the Viabox system. Having items sent to Oregon saves on sales tax which has saved me quite a bit since California sales tax is over 9% in SF area.
Dealing with customer service has been satisfying even over the busy Christmas holiday weeks, they held my shipments, that I had already scheduled, until I returned to campus in January.

Je vous déconseille de passer par viabox pour envoyer vos colis des États-Unis, une grosse arnaque à ciel ouvert. J'ai acheté 6 petites montres d'occasions qui ne fonctionnent pas, juste pour les pièces. Je me suis fait livré dans leur entrepôt à Portland. Après réception des 6 montres. Viabox m'a réclamé plus de 180$ de frais d'envoi. Alors que le total des 6 montres vaut à peine 30$. J'ai payé 3x fois plus cher les frais d'envoi.
Faite attention à vous, car vous ne savez jamais exactement combien vous aller payer de frais de port à l'avance. Ils ont un simulateur de prix, mais il vous donne de faux montant.
Donc quand vos colis arrive chez Viabox vous ne pouvez plus faire marche arrière.

Fuyez fuyez....

Pongo una estrella porque no puedo poner cero, me pierden el paquete, encima no contestan el paquete claro no me llega reclamó el dinero, y todavía nada de nada, no es una empresa seria ponen unos precios que no son, el paquete 220€ más el envío de 90€ me han echo perder mucho dinero, y no dan la cara, esto se le llama ESTAFAR. Yo ni loca vuelvo a confiar en ellos , ESPERO QUE ME DEVUELVAN EL DINERO DEL ENVÍO YA QUE PAQUETE NO ME A LLEGADO NINGUNO
Gracias a PayPal me hacen la devolución de los portes, lo tuve que dejar en sus manos y ellos lo han logrado , porque la empresa a la primera queja a echo oídos sordos.

it is really bad service , the worst , they want also to keep your money

I live near the border and have my own PO Box in the US but as the border has been closed for 3+ months I asked them to fwd the boxes to Viabox so I can have them sent to me. I made a few more small purchases as the items I order are very small. When I clicked to ship the "system" automatically guessed what the consolidated weight was going to be and charged me $143. Obviously I can't argue so I had to accept it and pay. I received the box today and it's 10"x8"x7" and 5lbs. Even on the UPS Website with no discount that's $28. I have a discount at UPS through PayPal (like the rest of North America) and it's $10!!!! They charged me 14 times the price that's easily available. Don't believe their "no hidden fees" and get lured in - they scam you once they have all your items and all you can do is pay.

I never leave reviews. Ever. But this company has finally prompted me to do so after many years of NOT doing so.

Won't ship my small packet to Ireland. Had it shipped to them from a vendor ("splurged" for the $2.99 first class post) and they will not send it. My options are for them to dispose of the item for free (how generous), pay $20 to return to sender or ship to a US address whereby photo ID would be needed (not happening based on another reviewer). Yes, it's $20 but it shouldn't be nearly SEVEN times the price to simply send it back.

Avoid these crooks like they are riddled with Covid - I'll go back to myus.com
Sure, I get rogered with import duty fees to Ireland but through no fault of their own and at least I get it fast via fedex (three orders out of three without issues)

Stay as far away as possible!!
Scam! Thieves!
**Long post but you should read if you don’t want to feel violated by this company**
I ordered a pet product online that would not ship to Canada. Signed up for Viabox- seemed legitimate. Was I wrong!!! 2 identical boxes, 8.9kg each, 24x25x33” in size- shipping from Portland to Ontario,Canada- can you guess how much??? Try 1400Canadian (1000US)!!??? Once I realized I had been had I tried to organize a return- guess what? Fedex was going to charge $500US to get it back to California. Frustrated and defeated- agreed to pay their extortionate rates with my Visa, then guess what?? They demanded 2 pieces of government photo ID and a letter signed by a NOTARY?? Seriously??? I have bought items of far greater value online and not had to go through such hoops. Due to COVID they agreed to waive the notary signature. So I sent copies of my drivers license and health card, with the license number/health card number and birth dates redacted. I just had a bad feeling about this company and was not going to let them have personal information that could be used for identity theft. I am not a paranoid person- but something about my dealings with this company got my hackles up. They would not accept. By this time they were asking me to pay with BITCOIN (seriously??) to avoid having to submit unredacted documents. Wow! This outfit was seeming shadier by the minute.
In the end, my vendor ended up trying to help me by getting me a prepaid shipping label to get my parcel out of Viabox’s warehouse (guess what? Their prepaid label from Viabox’s warehouse in Portland to NY was $220 US). Wonder where the “savings” of mass shipping went with Viabox charging me over $1000US to get it from Portland to just over the border to Ontario. No duties or taxes were included in their rates either.
Anyway- I still don’t have my parcel- at this point Viabox has refused to send along my parcel- they will only accept a prepaid shipping label paid for by the Vendor and refuse to send my parcel anywhere but back to the vendor. I even offered to pay them a handling fee just to get them to slap on the new label and ship off my item- nope.
So, I am back to square one. They still have my stuff.
Please. Stay away from these sharks. You are better off just opening your own FedEx/UPS account and creating your own label to send to the vendor instead of entrusting this useless third party to gouge you. There isn’t any savings.
They don’t have a phone number (you will never speak to a human) and want you to pay with a pseudo currency. They hold your parcel hostage.
Their operation should be illegal.

Pongo una estrella porque NO hay negativos, compré un artículo en USA para su posterior envío a España ya que venía un familiar de Puerto Rico, por una urgencia dicho familiar tuvo que regresar a la isla, ahora viene el "via crucis" solicité que el envío en lugar de enviarlo a España lo enviaran a Puerto Rico, después de ir un empleado a otro como una pelota de tenis y durante muchos días, me decían, primero que no podía ser, más tarde que tenía que rellenar el impreso 1583, se rellena y se envía telemáticamente, ahora resulta que el archivo es muy grande, que me baje el programa Dropbox, para su envío, suerte que decidí enviar la documentación físicamente, cuando llegó entonces tenían que decidir si estaba correcta dicha documentación, una vez analizada proceden al envío a la isla, vaya el tiempo transcurrido ha sido aproximadamente DOS MESES, suerte que era un regalo y no una urgencia, dentro de todo he tenido suerte pues el envío a España era de unos 240 euros o sea caro, no CARÍSIMO y después de esta experiencia lógicamente la opinión debe ser MUY NEGATIVA, pues el servicio ofrecido MUY CARO Y MALO, dejando mucho que desear como buenos profesionales, mi duda es si servirá esta opinión para que mejoren

Mi envío fue absurdamente caro, vivo a 5h de la frontera, me detuvieron en dos ocasiones el paquete porque fue erroneamente clasificado como material restringido(una paleta de sombras), me pedía un documento para manejar seguramente ciertos reactivos quimicos que, claramente, no era mi paquete, eso fue hace un mes, apenas van a mandar mi bendito paquete.

Used them In the past with no real issues. But recently been an absolute disaster

Needed stuff urgently. But they were offline for a week with no communication. Then they lost a package. They miraculous found it after fedex tracked it to their door.

Their customer service is atrocious. Rude and unhelpful.

It then takes ages for them to finally ship the items. The courier costs are seriously elevated - this is how they make their money.

Last time ever. Never again. Frustrating and scary if you ship anything of value.

Loads of alternatives. Just don’t do it.