Disappointing after-sales service. I purchased a £60 bottle of French Bloom L’Extra Brut which, when opened as a birthday gift, tasted strongly of vinegar and appeared to be faulty. I contacted V... Toon meer
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Lees wat reviewers zeggen
Great prices. Prompt despatch and delivery. One glass in gift set was broken, better packaging would have prevented this. No replacement was available but was given a discount on original price whic... Toon meer
order was straight forward and the delivery was realy fast will beff be ordering again so thank u VIP BOTTLES
Ordered two drinks as gifts for family just prior to Christmas 2024. Delivery was quick and arrived in good time for the festive season. Some of the bottles in a set of one of the drinks had become br... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are an online retailer specialising in offering a prestigious range of premium drinks. We deliver the finest and highly rated spirits and champagnes from around the world to your doorstep the very next day. Our values stem from the passion to source an exceptional range and provide a VIP Service for all our customers.
Contactgegevens
Unit 4 Kingsley Business Park, LE8 0LE, Kibworth, Verenigd Koninkrijk
- info@vipbottles.co.uk
- www.vipbottles.co.uk
4,3
Uitstekend
6K reviews
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My order turned up really quickly and…
My order turned up really quickly and was well packaged, great product and service
9 december 2025
Review zonder uitnodiging
Excellent service from this company
Excellent service from this company. Ordered yesterday, delivered on time. Packaged excellently. Will use them again for sure. Thank you!
11 december 2025
Review zonder uitnodiging
Great
The website is easy to navigate and has competitive prices. Fast delivery too!
9 december 2025
Review zonder uitnodiging
Items arrived in box with no packaging…
Items arrived in box with no packaging and were rattling around
Printing very disappointing and amateurish
6 december 2025
Review zonder uitnodiging
Antwoord van VIP Bottles
Hi,
Thank you for your feedback. We’re sorry to hear that you were disappointed with the packaging and presentation of your order. This isn’t the experience we aim to provide, and your comments have been noted.
We will be reviewing our packing procedures internally to ensure items are better protected in transit and presentation standards are consistently met.
Kind regards,
VIP Bottles Customer Support
Arrived quickly but no gift box
It was good to find a company that sells a good choice of miniature spirits. Ordering was easy and arrived quickly. Wanted a stocking filler for my Uni son. The only thing I was disappointed with was on the website it said that you could choose up to 4 bottles and you could then have a gift box. I received the 4 bottles loose - no box. I didn't see any box or option for a gift box at checkout. Maybe my order didn't qualify. It doesn't matter as I found a small bag instead. I would buy from VIP bottles again.
5 december 2025
Review zonder uitnodiging
Great transaction and communication
Great communication and little bottles and good price
3 december 2025
Review zonder uitnodiging
Efficient and great service
28 november 2025
Review zonder uitnodiging
Website easy to use and order items…
Website easy to use and order items arrived on time and well packaged no issues would recommend
26 november 2025
Review zonder uitnodiging
A great company that I have used time…
A great company that I have used time and time again. I have ordered for both personal and corporate use, and so far, I don't have a single complaint. Ordering is easy, the order always arrives quickly and very well protected. I wouldn't hesitate to recommend.
26 november 2025
Review zonder uitnodiging
Fast not enough service/delivery intact but I…
Fast service/delivery intact but I order the wrong thing long wait for refund.
27 november 2025
Review zonder uitnodiging
I was really impressed with the…
I was really impressed with the beautiful packaging and delivery was impressive. I would definitely recommend this company.
18 november 2025
Review zonder uitnodiging
Said glass would be engraved it's not…
Said glass would be engraved it's not and much smaller than pic not happy
19 november 2025
Review zonder uitnodiging
Item was ordered 22/10 no sign of it…
Item was ordered 22/10 no sign of it and customer service just tell me to wait. Deeply unimpressed. No apology just delay at distribution centre.
12 november 2025
Review zonder uitnodiging
Antwoord van VIP Bottles
Hi,
Thank you for your feedback. We’re sorry for the delay to your order and understand your frustration. Delays at distribution centres can unfortunately impact delivery times, but your comments have been noted and will be reviewed internally.
Kind regards,
VIP Bottles Customer Support
Not well packed rolling about in box…
Not well packed rolling about in box and seal slack.
7 november 2025
Review zonder uitnodiging
Ordered some buzzballz over 2 weeks…
Ordered some buzzballz over 2 weeks ago. When they hadn't sent a dispatch notice I chased it up and was told it had been sent and have me a royal tracking number. The tracking stated they had never been received. I contacted them again they said they would resend and gave me a new tracking number which states the same thing again. The parcel has not been passed to Royal mail. Clearly a scam company and I still have no parcel and no refund
5 november 2025
Review zonder uitnodiging
Antwoord van VIP Bottles
hank you for taking the time to leave your feedback. We’re very sorry for the frustration caused by this order and understand how disappointing the experience has been.
We’d like to clarify that this was not a scam, and a full refund has already been issued for your order. Unfortunately, on this occasion, the parcel did not progress correctly into the courier network, and despite our attempts to resend, the same issue occurred. As soon as it was clear the delivery could not be completed, we processed your refund in full.
Refunds can take a few working days to appear back with your payment provider, depending on your bank. If you believe this has not yet been received, please contact us directly and we’ll be happy to confirm the refund details for you.
We apologise again for the inconvenience and appreciate you bringing this to our attention.
Brilliantly swift service
Brilliantly swift service. Really pleased with how well they were package too!
28 oktober 2025
Review zonder uitnodiging
Excellent choice of spirits for me to…
Excellent choice of spirits for me to put in the crackers I’m making. They arrived within allotted time well wrapped in an air filled sleeve inside a sturdy box.
28 oktober 2025
Review zonder uitnodiging
Wow how special!
Wow how special did that gift look!
Got a bottle for a 21st birthday gift and selected the black gift box and message option.
Delivery was fast and secure.
And the recipient was absolutely delighted and loved the whole VIP experience, loved the selection and especially the gift box. Thank you
24 oktober 2025
Review zonder uitnodiging
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