Disappointing after-sales service. I purchased a £60 bottle of French Bloom L’Extra Brut which, when opened as a birthday gift, tasted strongly of vinegar and appeared to be faulty. I contacted V... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Great prices. Prompt despatch and delivery. One glass in gift set was broken, better packaging would have prevented this. No replacement was available but was given a discount on original price whic... Toon meer
order was straight forward and the delivery was realy fast will beff be ordering again so thank u VIP BOTTLES
Ordered two drinks as gifts for family just prior to Christmas 2024. Delivery was quick and arrived in good time for the festive season. Some of the bottles in a set of one of the drinks had become br... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are an online retailer specialising in offering a prestigious range of premium drinks. We deliver the finest and highly rated spirits and champagnes from around the world to your doorstep the very next day. Our values stem from the passion to source an exceptional range and provide a VIP Service for all our customers.
Contactgegevens
Unit 4 Kingsley Business Park, LE8 0LE, Kibworth, Verenigd Koninkrijk
- info@vipbottles.co.uk
- www.vipbottles.co.uk
4,3
Uitstekend
6K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Package arrived with smashed bottles
Package arrived with smashed bottles. I emailed them and contacted via social media. No response, won’t be using again
4 maart 2026
Review zonder uitnodiging
Antwoord van VIP Bottles
Thank you for taking the time to leave your feedback. We’re very sorry to hear that your package arrived with damaged bottles, as this is certainly not the service we aim to provide.
Upon checking our ticketing system, we were unable to locate an email from you. However, we did receive your message on Instagram and our team has responded requesting photos of the damaged items so we can review the issue and offer a suitable resolution.
Please respond to our message when you can, and we will be more than happy to assist you further and resolve this matter as quickly as possible.
Kind Regards,
VIP Bottles Team
I thought this was too good to be…
I thought this was too good to be true!! Amazing prices and fantastic fast delivery service. I will be using this company so much in the future. Thanks so much 😆
28 maart 2026
Review zonder uitnodiging
Next day delivery, even on standard delivery option.
Bottles received yesterday, thanks. Almost always next day delivery, even on the standard delivery option. Exceptionally fast dispatch & arrival. I will continue to order from here + they stock some of the best mixers that aren't available elsewhere. No protective bottle bags included for any glass orders, but I have never received anything damaged.
21 maart 2026
Review zonder uitnodiging
I will NOT be using this site again
I will NOT be using this site again
Is this a joke? Write a review for the item j havent received?
I ordered this item 10 days ago. You promised 48hour delivery. Its not here, hasnt been collected by a courier.
I raised a complaint which also hasnt been answered.
This was supposed to be a gift. I ordered it well in time for the event, but you just have not delivered. Thanks for nothing
10 maart 2026
Review zonder uitnodiging
Antwoord van VIP Bottles
Thank you for taking the time to leave your feedback.
We sincerely apologise for the delay and for the experience you’ve had. We always make sure orders are dispatched on time from our side, however delays once the parcel is with the courier are unfortunately beyond our control.
That said, we completely understand your frustration, especially as the item was meant to be a gift, and we’re very sorry this happened. This is not the level of service we aim to provide.
Kind Regards,
VIP Bottles Customer Support
Wine arrived as promised
Wine arrived as promised. Great communication. Will use again!
20 februari 2026
Review zonder uitnodiging
Great prices and good service
Great prices. Prompt despatch and delivery.
One glass in gift set was broken, better packaging would have prevented this. No replacement was available but was given a discount on original price which was paid back straightaway.
Overall good service. Would use again and recommend.
12 februari 2026
Review zonder uitnodiging
Top tier service and very fast…
Top tier service and very fast shipping. Whilst also being priced very competitively.
30 januari 2026
Review zonder uitnodiging
Excellent service
Straightforward. Clear pricing. Quick delivery.
26 januari 2026
Review zonder uitnodiging
Jack Rabbit Prosecco
Really pleased with the service I received and I will be back to buy again, thank you.
22 januari 2026
Review zonder uitnodiging
Terrible Delivery - still hasn't arrived 8 weeks later!
Terrible service. Purchased end of November 2025 for Christmas and it's never arrived. I get sporadic emails from someone saying it will be delivered and it never has been.
27 november 2025
Review zonder uitnodiging
Antwoord van VIP Bottles
Thank you for taking the time to leave your feedback.
We’re very sorry to hear about the delivery issues you experienced, particularly as the order was placed at the end of November and was intended as a Christmas gift. We completely understand how disappointing and frustrating this must have been.
During the festive period, courier networks experience extremely high volumes, and unfortunately this can sometimes result in delays, misroutes, or delivery errors. While these issues occur once the parcel is in the courier’s network and are outside of our direct control, we fully appreciate that this does not lessen the inconvenience caused to you.
Please be assured that we are actively reviewing our delivery partners and internal processes to help reduce the likelihood of situations like this happening in the future.
Kind regards,
VIP Bottles Customer Support
They sent me the wrong order.
Needless to say I’m absolutely fuming. I bought my grandad (who’d just completed six weeks of intensive cancer treatment) a bottle of his favourite scotch whiskey, a gift box and a card that wished him well and reassured him that everyone in the family loved him. It was meant to be something nice, a thoughtful gift for a man with cancer, but what came to the door on the 14th of this month completely took the mick. Instead of the sentimental note, bottle of scotch and red gift box (which costs 6.99 by the way…), he instead received a bottle of Benedictine and a card saying ‘happy birthday Vicky x’!
I’ve since tried getting in touch with their customer services to resolve this issue on three separate occasions but I continue to get ignored time and time again.
Needless to say, I will never be purchasing a thing from ‘VIP bottles’ again and would strongly advise against procuring their services to anyone reading this.
14 januari 2026
Review zonder uitnodiging
Antwoord van VIP Bottles
Thank you for sharing your feedback.
We sincerely apologise for the distress and disappointment caused by this mistake, particularly given the very special and personal nature of your order. This situation fell far short of the service we aim to provide, and we completely understand your frustration.
Please be assured that we keep improving to deliver an exceptional service.
Kind regards,
VIP Bottles Customer Support
Well it arrived
Well it arrived. Nothing else in the box in form of protecting the glass...just a bottle rolling around in an excessively sized box for the bottle in question. It is what it is i guess. Dont think I'll be back.
7 januari 2026
Review zonder uitnodiging
Never arrived
Paid extra to ensure next day delivery as it was a Christmas gift. Never arrived. Then eventually 9 days later they delivered it to a neighbours house of which I can now not get the product. Not the companies fault but by looking at the other reviews they need to change there courier ASAP
23 december 2025
Review zonder uitnodiging
Antwoord van VIP Bottles
Hi,
Thank you for taking the time to leave your feedback. We’re very sorry to hear about the delivery issues you experienced, particularly as the order was intended as a Christmas gift.
During the festive period, courier networks experience extremely high volumes, and unfortunately this can result in delays or delivery errors such as parcels being left with neighbours. While these issues are outside of our direct control once a parcel is with the courier, we fully understand how frustrating this situation must have been.
Please be assured that we are actively reviewing our delivery partners and processes to help reduce issues like this in future.
Kind regards,
VIP Bottles Customer Support
Ease of use
Easy to palce order a d provided with delivery options to match my preferences. Fast delivery.
23 december 2025
Review zonder uitnodiging
Great experience with VIP bottles
Great experience with VIP bottles. It was easy to order and the delivery arrived really quickly. Packaged well and the cider is delicious. I will definitely order again.
22 december 2025
Review zonder uitnodiging
Charge £6.99 each for two orders and…
Charge £6.99 each for two orders and both were delivered well beyond expected delivery date ..l would be requesting for next day delivery refunds
18 december 2025
Review zonder uitnodiging
Antwoord van VIP Bottles
Hi,
Thank you for your feedback. We’re sorry to hear you were disappointed with the delivery times for your orders.
Both orders were placed during a particularly busy festive period, during which courier networks experience significantly higher volumes than usual. While we dispatch all orders within the service selected, delivery times during peak periods can unfortunately be impacted by factors outside of our control.
We appreciate you taking the time to share your experience, and your comments have been noted.
Kind regards,
VIP Bottles Customer Support
Bought various little bottles as…
Bought various little bottles as stocking fillers for my husband, there wasn't as much in stock as I'd hoped but managed to get a few different ones. They arrived quickly and well packaged
16 december 2025
Review zonder uitnodiging
Excellent speedy service
Excellent speedy service. Very good prices compared to other suppliers. Definitely recommend.
10 december 2025
Review zonder uitnodiging
Easy to order great selection and one…
Easy to order great selection and one of the quickest deliveries I've had. 10 out of 10 for service and quality...prices are great too. Will definitely use this company again
7 december 2025
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.