visionvehicles.co.uk Reviews 

Arrived within allocated time of delivery of car. They went through everything on the car and adjusted seat as needed

A brand new hire car was delivered ahead of schedule by a very efficient and friendly chap called Jeff. Well done Vision!

Excellent quick service

After requesting a car I had one in my driveway within three hours, very quick response. The gentleman that brought the hire car to me was very friendly and helpful talked me through the process throughly. A bonus is the hire car is most definitely an upgrade from my own car, many thanks.

Seamless and professional

All the staff have been so patient, kind and reassuring during a stressful time!

Very efficient service, great communication with delivery driver, nothing too much trouble!

Great service, really reassured us. Positive experience in a sad situation. I couldn’t recommend Vision more. They have been so incredibly helpful and efficient.

DANGEROUS BEWARE!
This company preys off vulnerable people. I thought I was the only one to suffer such awful behaviour but see others have too. RECORD EVERYTHINGN ON YOUR END!!!! Another company Claimsline sent us to Vision because the number I called was apparently from a spoof ad. The ad and operator pretended to be my car insurance. Vison continued the masquerade even after I asked about my insurance. The staff hang up in the middle of answering questions or discussing things and then call you back and start over again. Vision demands you rush to make decisions and sign paperwork retrospectively. Staff were rude and when you try to understand they make curt one word answers that do not address your question. They tried to force us to scrap our car and give it to them. It was just a small dent! We demanded they repair or replace our car but forced us to accept the money as was only given 5 days to prove its worth and they did not listen to us about the condition of the car or call us back. When we discovered they were not our insurance, we were horrified. We are now being billed for thousands of pounds for a no fault accident and worse of all we thought we were with our insurance! They lie, mislead and misdirect at every turn. Then they blame you for their incompetence. YOU MUST RECORD EVERYTHING ON YOUR END and VIDEO EVERYTHING. If you go to them willingly BEWARE!!! Highly unprofessional with paperwork out of synch months later being asked to sign paperwork and contradictory information if they answer your questions at all. I was then told by one of the operators we were lucky. Apparently it is rare to get your car back. Report to FOS, Action FRAUD and FCA and any other relevant sector. They should not be allowed to operate.

I used Vision Vehicle Solutions after a non-fault accident. My parked car was hit while I was asleep. Liability was admitted. My insurer referred me to Vision to manage the claim, provide a hire vehicle and deal with Admiral, the third-party insurer. The insurer is supposed to put you back into the position that you were in BEFORE the accident. Vision do not care about this. I told them from DAY 1 that I wanted my car back repaired or one similar to be provided. Nothing else.

I would not use Vision again. Based on my experience, I would advise others to avoid them and deal directly with the third-party insurer.

Vision then told me to notify them if Admiral contacted me and not to engage with Admiral about hire issues, because doing so could affect their ability to recover hire charges. Early in the claim, Admiral contacted me directly and offered me £500 to let them deal with the claim, including the vehicle damage and replacement hire. I did not accept that offer because Vision were already involved and I understood that they would act for me, manage the claim and advocate for my interests as the innocent party. Vision explicitly "WARNED ME" about letting the insurer manage the claim and the hire.
Letting Vision get involved was a HUGE mistake.

In my opinion, Vision were very interested in controlling the claim while the hire vehicle was running. They were far less effective when it came to achieving a proper valuation for my car and getting an equitable outcome for me.
The hire agreement shows a daily hire rate of £324.80 plus VAT, which is £389.76 per day including VAT. If hire runs for around 55 days, that is approximately £21,436.80 in hire charges alone, before any delivery, collection, storage or administration charges.
By comparison, Admiral valued my car at £2,425. If I retain the damaged car, I receive £2,182.50. I dispute that valuation. My position is that the correct value is £3,500, less 10% salvage, giving £3,150 plus the car back. That means the live valuation dispute is around £967.50.

So Vision’s hire charges appear to exceed £21,000, while I am now left fighting over less than £1,000 to get a fair vehicle settlement. I then have to go and find a car from somewhere. That tells you everything you need to know.

My car was not a generic old Audi. It was a red Audi A3 Cabriolet 1.9 TDI PD Sport, carefully chosen for its colour, engine, condition and service history. The lower-priced examples on the market were Category N, Category S, part-exchange clearance vehicles, or cars with unknown maintenance history. Those are not equivalent to a clean-history, well-maintained red 1.9 TDI PD Cabriolet.

This is where Vision should have fought. Instead, I felt they simply passed on what Admiral would or would not consider. That is not advocacy. That is submission. Remember, I have no contract or agreement with Admiral and their terms and policies are irrelevant to me and not binding on me at all. A point that Vision refused to accept and simply carried on saying that I have to accept Admiral's policies and procedures. Why? Because they simply do not care about my interests at all. As long as they get their hire fees they do not give a hoot.
The hire car itself was also poor. In my experience, the BMW supplied smelled of weed, had fault messages, parking or reversing sensor issues, a faulty key fob battery, visible scratches and marks, and was not presented to the standard I expected.

Obviously, Admiral low balled me with an initial offer. (Everyone knows not accept an insurance companies first offer. Right?) Which Vision have said that they have to accept. Once Admiral sent an interim payment, Vision moved to end the hire even though the valuation dispute remained unresolved. They rely on the hire agreement for that. My issue is not that the paperwork exists. My issue is that their process left me under pressure, without an equivalent replacement, while the real dispute over my car’s value was still ongoing. What they mean is that they cannot charge their hire fees to Admiral from that point and so they want their car back. I would not go as far as to say that this is just a scam for them to rent expensive cars. You can make your own mind up about that. But I would be £500 better off I had not let Vision talk me out of letting admiral deal with the claim and the hire car and they would be £21,000 down. So who has won from me dealing with Vision? Why will you be treated any differently from me? Do you want to deal with a business like that?

Based on my experience, I would avoid using Vision, especially for non fault claims and you are a person, not a company. Deal directly with the insurer. Vision just accept whatever they say anyway. I would be better off if I did it myself. You will be too

Vision has done absolutely nothing of value whatsoever in this matter.

Deceptive and predatory tactics – Tried to trick me into scrapping a repairable car!Vision is a predatory company that handles claims passed to them by deceptive "insurer spoofing" search ads. After a no-fault accident, I was funneled to Vision, and the entire experience was an absolute nightmare designed to exploit me while vulnerable.They aggressively tried to force me into accepting an incredibly low valuation for my vehicle. To rush me into closing the case, they used coercive and deceptive tactics: they told me I had to accept an "initial payment" and could dispute the amount later. However, they hid the fact that they would withdraw my hire car just 5 days after issuing that payment, leaving me stranded and with zero leverage. They also bribed me, offering an extra £1,000 if I sent them my logbook (V5C) immediately.It was a trap to get ownership of my car so they could scrap it and flip it for profit. Thankfully, I refused to send my logbook and got my actual insurance company to step in. My real insurer collected the car, valued it significantly higher, and confirmed it is completely repairable (the repair cost is under 50% of its true value!). Vision lied every step of the way just to scrap a perfectly good car. I have reported this fraudulent behavior to the police. Avoid Vision at all costs.

Brilliant service and great communication from the driver who dropped the vehicle off.

I had an excellent experience with Vision Claims Handlers. From the very beginning, the team was professional, efficient, and kept me updated throughout the entire process. Everything was handled smoothly, which made what could have been a stressful situation so much easier.
A special thank you to Sophie, who was absolutely fantastic. She was friendly, knowledgeable, and always happy to answer any questions I had. Her communication was excellent, and she went above and beyond to make sure everything was taken care of. I really appreciated her support and professionalism.
I would highly recommend Vision Claims Handlers to anyone looking for a reliable and trustworthy claims management service. Thank you again, especially to Sophie, for such outstanding customer service!

Prompt service, very polite staff over the phone and the delivery driver was extremely helpful. We were informed at every stage. Thank you

The delivery of our curtesy car and the pick up of our damaged car was seamless. The gentleman was so polite and informative. Everything was so easy and stress free.

Response was quick. Replacement vehicle arrived the next day. Took my spec into consideration. Paperwork was easy to upload. I wanted to give 5 stars however the outside of the car was not clean. Water marks on the windows. Excellent car. Friendly staff even calling after two days to follow up. Keep up the good work.

Brilliant service, great communication, arrived on time, the guy showed me all the features on the hire car, he explained any existing damage to the car and also noted what was on mine - he was a top bloke - funny, accommodating and professional

Clear communication from every member of staff I dealt with. Delivery of courtesy car was smooth, professional and gave me faith in the process. The driver was friendly, explained what the process would be and answered all of my questions showing his knowledge. He gave me advice and nothing was too much trouble.
The staff at the office were courteous and helpful a very smooth process.

Very helpful delivery driver believe his name was Danny. Friendly and polite. Gave me a demo of the vehicle made sure I was happy with everything. Can’t recommend enough.

Helpful and gave clear information about the process