visionvehicles.co.uk Reviews 

I had a very positive experience with Vision Vehicle regarding my car hire and insurance claim. From the beginning, they provided me with all the information I needed and kept me regularly updated throughout the whole process.

Their phone support was excellent — very professional, friendly, and always quick to respond whenever I had a question or needed an update. What I appreciated most was that they took care of all the communication and arrangements with the third-party insurance company on my behalf, which made the whole process much easier and stress-free for me.

The service was efficient, well organised, and reassuring from start to finish. I really felt that my case was being handled properly and that I was kept informed at every stage.

I would definitely recommend Vision Vehicle to anyone who needs help with a car hire or insurance claim. Excellent customer service and great support throughout the whole process!

Brilliant service, I was contacted, my vehicle collected and courtesy car delivered less than 24hrs after the accident

Arrived on time, friendly, helpful driver. Everything ran smoothly.

Quick friendly service. Delivered exactly at the stated time.

Being involved in even a minor car accident is stressful and leaves you a bit shocked. I was therefore unprepared when an hour or so after it happened I got a call from a claims manager who I took to be from the other party’s insurer (he was responsible for the accident and had admitted as much). The offer of a replacement vehicle was quickly made and I was passed to Vision. The representative I dealt with was very pleasant and a very nice hire vehicle was offered, but it was stressed to me that I had no need at all to involve my own insurers in the process and to resist attempts by either them or the other man’s insurers to take over. I came off the phone and started to question the whole process? And then the penny dropped. I think the other party had perhaps contacted what I now see was a Claims Management Company instead of his insurers, hence the speed at which they contacted me. I had no idea such a thing existed as it’s been many years since I have had an accident and so I was caught off guard, which is unlike me. The following day I phoned my own insurers and having discussed the matter, I contacted the Claims Management Company and cancelled the agreement with them, including the hire car. I think what others need to be aware of is the following. What Claimsline and Vision Vehicles offer is a perfectly legal service and if you are not at fault, you will probably receive a very nice hire car whilst the claim is being sorted out by them. However, you have already paid for car insurance and if something goes wrong, the company you are insured with will not provide any assistance. This may mean that if, further down the line there is a dispute on liability, you may be liable to pay for the car hire and if that car is a really nice one (as I was offered), that could be a lot of money. So, in short, just be aware of how this process works and go into any agreement with them with your eyes open. My damage is now being dealt with through my own insurers and I have actually opted not to have a hire car at all as frankly, I don’t want the responsibility of it.

My car insurance with nutshell insurance
Was excellent after my car was wrought off when a car hit when park up, they past my case to vision who handle the claim provided me with hire car whitin 24 hours gave me weekly up date and help me claim back some of my out of pocket expenses. Amanda and the team where excellent

5 stars !! Professional, friendly and very quick!!
Highly recommend!!

Very easy to deal with, explained everything well in detail, talked though on the phone documents required to upload.

The delivery service was excellent friendly driver who took time to show me around the car the delivery was on time 100% service

Great Service

I was involved in an accident, and after speaking with my insurance company, I was put in contact with Vizion. I was very happy with the service I received. The staff were friendly, helpful and professional throughout the whole process.

Thank you to the Vizion team for making a stressful situation much easier. I would definitely recommend their service!

Phoned me before arriving and even arrived early

Good morning Lewis

I hope you are well.

Just wanted to express all my thanks for a fantastic service Vision Vehicles have given me.

I’m really grateful for how smoothly everything has gone so far and how efficient your organisation is.

I also wanted to say a big thanks to Simon who has just dropped off my courtesy car.

He was extremely pleasant to deal with and had a great friendly manner.

Thank you for a great team effort so far.
Fingers crossed my Mazda MX5 can be repaired when the claims accessors have a look at it in Maidenhead.

Thank you very much.

Kind regards,

Colin

Excellent service & Very helpful staff , Great service all round .Thanks to all concerned

Very professional, informative and friendly. Great car.

Prompt efficient friendly service with excellent explanation of terms and condition plus vehicle operation.

After finding my vehicle had been hit by a coach on return from a day out.
Once insurance was sorted, Vision rang me first thing next morning, I had a hire car delivered within 3 hours. Brand new Nissan.
Over all I have no complaints at all.

Very good experience, nice guy who dropped it off, explained everything perfectly.

Lewis at Vision worked really hard to get my car sorted after my car was crashed into by a bus. They gave me regular updates and answered all questions.

My hire car was delivered today and this was made really simple. I didn’t catch the delivery drivers name but he was friendly and helpful.

Really appreciate the support with this!

Arrived within allocated time of delivery of car. They went through everything on the car and adjusted seat as needed