Vodafone UK - Newbury Northbrook Reviews 

357
TrustScore 5 uit 5

4,8

85 Northbrook Street, RG14 1AE Newbury, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Patrycia v knowledge and nothing was too much of a problem for her. Found us some amazing deals and has saved us money more importantly. Fantastic member of staff who deserves a reward and recognition... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Came into store after having a panic over my phone. Josh was so kind and patient and the most helpful person. It was hugely appreciated.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Angelo made our experience a lot less stressful than it could have been. He managed to work through all our options and presented us with the best deal options available to us - something that isn’t a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Josh has been amazing, after being messed around and highly stressed by unhelpful Vodafone staff on the phone, in store Josh was helpful, knowledgeable and highly efficient. He sorted out an eSIM/phy... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens


Contactgegevens

  • 85 Northbrook Street, RG14 1AE, Newbury, Verenigd Koninkrijk

4,8

Uitstekend

TrustScore 5 uit 5

357 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,8

Alle reviews

(357)

42.359 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Came into store after having a panic…

Came into store after having a panic over my phone. Josh was so kind and patient and the most helpful person. It was hugely appreciated.

22 augustus 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Newbury Northbrook

Hey Clare ,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Alex very helpful

20 augustus 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Newbury Northbrook

Hey Nicola,

Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Needed an upgrade

Needed an upgrade, no issues, sorted quickly

18 augustus 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Newbury Northbrook

Hey Gary,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Fantastic service

Fantastic service. Sorted all my issues.
Thanks Will!

15 augustus 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Newbury Northbrook

Hey Louise

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Very easy to switch from previous…

Very easy to switch from previous supplier. Jemma first class, very professional and knowledgeable.

12 augustus 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Newbury Northbrook

Hey Jon,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Jemma at Vodafone in Newbury was great…

Jemma at Vodafone in Newbury was great and really helped me with my phone setup and was very knowledgeable! Great customer service- will go to her again if need any more help with my phone and contract. Thanks Jemma

12 augustus 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Newbury Northbrook

Hey josh,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Jemma at Vodafone Newbury store was…

Jemma at Vodafone Newbury store was extremely helpful in helping me understand settings on my phone and helping to keep my controls safe! Thanks Jemma you are a star! Great service!

12 augustus 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Newbury Northbrook

Hey there,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Alex has been really helpful

Alex has been really helpful. I bought the phone on line and he has been really patient transferring the data between the two phones, including sorting Whatsapp.

10 augustus 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Newbury Northbrook

Hey Tina,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Bruno and his colleague

Bruno and his colleague where very helpful in solving my technical challenge

9 augustus 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Newbury Northbrook

Hey Carel,

Thanks for the lovely review and fantastic support for Bruno.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

We had a problem with restrictions on…

We had a problem with restrictions on my 15 year old Sons phone, his Dad had set his age as 3 by mistake. Josh was very knowledgeable and explained to my Son what he needed to get my husband to do to resolve the issue. Thank you Josh he now has Apple Pay on his phone.

1 augustus 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Newbury Northbrook

Hey Sian,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Selena the best

Selena the best! Great customer service!

8 augustus 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Newbury Northbrook

Hi, thank you so much for your wonderful review and the amazing support you’ve shown for Selena, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Beoordeeld met 5 van de 5 sterren

Patrycia v knowledge and nothing was…

Patrycia v knowledge and nothing was too much of a problem for her. Found us some amazing deals and has saved us money more importantly. Fantastic member of staff who deserves a reward and recognition for her hard work. 5 stars

6 augustus 2026
Review zonder uitnodiging
Logo Vodafone UK - Newbury Northbrook

Antwoord van Vodafone UK - Newbury Northbrook

Hey Rachel,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Will was absolutely brilliant

Will was absolutely brilliant.
He was extremely pleasant and helpful.
He is such an asset to Vodafone.

5 augustus 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Newbury Northbrook

Hey Marie,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Selena is honestly an amazing human!

Selena was super friendly from the second we walked in to the store. She was so accommodating to my extra needs and really patient. She was genuinely such a nice person and really made our day! Thankyou so much…. P.S… Selena for promotion!!! :)

3 augustus 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Newbury Northbrook

Hey Anon,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Bruno was brilliant!

Bruno was brilliant!! Sorted my phone

1 augustus 2026
Review zonder uitnodiging
Logo Vodafone UK - Newbury Northbrook

Antwoord van Vodafone UK - Newbury Northbrook

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Came in looking to upgrade

Came in looking to upgrade, Selena was welcoming, polite and very helpful

29 juli 2026
Review zonder uitnodiging
Logo Vodafone UK - Newbury Northbrook

Antwoord van Vodafone UK - Newbury Northbrook

Hey Alex,

Thanks for the lovely review and fantastic support for Selena.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone


Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

10 minutes of anguish turned to relief

Bruno Asst Store Manager was right on the issue and in a few minutes deleted the issue and cleaned up my phone. He also gave me advice on storage and QR codes and to delete unused apps. In 10 minutes my past month of issues and anguish was over. Thank you so much.

27 juli 2026
Review zonder uitnodiging
Logo Vodafone UK - Newbury Northbrook

Antwoord van Vodafone UK - Newbury Northbrook

"Hey Booth,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Beoordeeld met 5 van de 5 sterren

Angelo made our experience a lot less…

Angelo made our experience a lot less stressful than it could have been. He managed to work through all our options and presented us with the best deal options available to us - something that isn’t always clear! Thanks so much - we really appreciated your time and patience!

27 juli 2026
Review zonder uitnodiging
Logo Vodafone UK - Newbury Northbrook

Antwoord van Vodafone UK - Newbury Northbrook

Hey H Bee,

Thanks for the lovely review and fantastic support for Angelo.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Excellent service as always by very…

Excellent service as always by very friendly and efficient staff especially Selena

27 juli 2026
Review zonder uitnodiging
Logo Vodafone UK - Newbury Northbrook

Antwoord van Vodafone UK - Newbury Northbrook

Hey Mr Stacey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Beoordeeld met 1 van de 5 sterren

Absolutely shocking company hope they…

Absolutely shocking company hope they get fined like the other big company just lately. Cancelled broadband due to the constant rises over, 100% in 2 years. Had been a customer for over 10 years. They decided to lock my phone as I had also Cancelled my mobile contract some time back. They apologised for the inconvenience said it wasn't locked been 2 months now still can't send/receive calls text at one point disconnected in such a way I could even use the phone as a Bluetooth device to connect to my new service providers broadband. Stay well clear. Happy to take your money when all's good but will remotely hamper your service when you leave due to constant plan rises. My local store when visited twice have done little to resolve the lengthy issue.

9 juli 2026
Review zonder uitnodiging
Logo Vodafone UK - Newbury Northbrook

Antwoord van Vodafone UK - Newbury Northbrook

Hey John,

Sorry to hear you’ve been having trouble with your broadband and phone. Let’s take a look and work out exactly what’s happened and If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

Thanks,
Vodafone Social Media Team

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