Vodafone UK - Newbury Northbrook Reviews 

364
TrustScore 4.5 uit 5

4,7

85 Northbrook Street, RG14 1AE Newbury, GB


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Beoordeeld met 5 van de 5 sterren

Josh has been amazing, after being messed around and highly stressed by unhelpful Vodafone staff on the phone, in store Josh was helpful, knowledgeable and highly efficient. He sorted out an eSIM/phy... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Patrycia v knowledge and nothing was too much of a problem for her. Found us some amazing deals and has saved us money more importantly. Fantastic member of staff who deserves a reward and recognition... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Angelo made our experience a lot less stressful than it could have been. He managed to work through all our options and presented us with the best deal options available to us - something that isn’t a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Patrycja is a gem. She was a really great help to open a business account and adding several numbers to it. (took 3 hours) Efficient, kind and helpful.

Bedrijf heeft geantwoord


Bedrijfsgegevens


Contactgegevens

  • 85 Northbrook Street, RG14 1AE, Newbury, Verenigd Koninkrijk

4,7

Uitstekend

TrustScore 4.5 uit 5

364 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(364)

41.418 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

I had an excellent experience at…

I had an excellent experience at Vodafone Newbury today. The team immediately recognised the issue with my phone and resolved it quickly and efficiently. They were knowledgeable, professional and took the time to review my account and helped me switch to a cheaper plan which suited me better. Huge thanks to Gemma and Bruno 🙂

30 mei 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Newbury Northbrook

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Excellent service provided by Selena

Excellent service provided by Selena
Helpful, professional, useful information shared in a clear and understandable manner. Was able to update contract and include terms and conditions

28 mei 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Newbury Northbrook

Hey,

Thanks for the lovely review and fantastic support for Selena.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Selena thank you so much for your help

Selena thank you so much for your help! You the best!!!

17 mei 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Newbury Northbrook

Hey,

This is what we love to hear! Thank you for your 5-star review.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Great service

Great service, Oliver the Manager sorted out a long term problem I had quickly and without fuss.

I definitely recommend the Newbury branch.

14 mei 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Newbury Northbrook

Hey Phillip,

Thanks for the lovely review and fantastic support for Oliver.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Came into the Newbury store today and …

Came into the Newbury store today and was served by Alex, he was very helpful and professional and helped me a great deal with getting a new phone as I had no idea what to get.
Explained everything thoroughly.

14 mei 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Newbury Northbrook

Hey Cherie,

Thanks for the lovely review and fantastic support for Alex.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

What a lovely experience with Bruno and…

What a lovely experience with Bruno and the store manager, I couldn’t add my entertainment package onto my phone. They were happy, so friendly, listened to me challenges, and fixed me within minutes. What a fabulous store and welcome!! Highly recommend!

9 mei 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Newbury Northbrook

Hey Sara,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Selena was helpful and assisted me with…

Selena was, polite, helpful and knowledgeable in assisting me with my purchase of a new Sim only plan

2 mei 2026
Review zonder uitnodiging
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Hey Fenris,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Josh is amazing

1 mei 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Newbury Northbrook

Hey Linda,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Selena was Very helpful and efficient

Selena was Very helpful and efficient

29 april 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Newbury Northbrook

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

I’m so happy with the service I…

I’m so happy with the service I received and Patrycja helped us patiently and was so kind guiding us. Appreciate all the help

18 april 2026
Review zonder uitnodiging
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Hey Elmira,

Thanks for the lovely review and fantastic support for Patrycja.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

I came into the Newbury branch with a…

I came into the Newbury branch with a big problem on my phone and Alex was SO HELPFUL I can’t thank him enough and the whole team were super kind and helpful.

4 april 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Newbury Northbrook

Hey Morag,

Thanks for the lovely review and fantastic support for Alex.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Josh was a wonderful

Josh was a wonderful guide to helping us upgrade my phone. He was polite, patient and very knowledgeable. Would come back to Vodafone .

4 april 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Newbury Northbrook

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Selena helped us out in quick time with…

Selena helped us out in quick time with zero issues. one of the most helpful people we have ever come across at Vodafone! Thank you Selena top notch customer care you deserve a pay rise!!!

4 april 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Newbury Northbrook

Hey Marcus,

Thanks for the lovely review and fantastic support for Selena.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Friendly and helpful

Serena was friendly, helpful and sorted out my new plan quickly.

4 april 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Newbury Northbrook

Hey Philip,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Selena has been amazing on helping me…

Selena has been amazing on helping me to understand and reduce my monthly bill while remaining on Vodafone.

4 april 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Newbury Northbrook

Hey Gallagher,

Thanks for the lovely review and fantastic support for Selena.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Josh at Newbury Vodafone was very…

Josh at Newbury Vodafone was very helpful and found me the best sim only deal that I was happy with.

3 april 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Newbury Northbrook

Hey Amita,

Thanks for the lovely review and fantastic support for Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Contract Renewal

Went back in to renew my contract, Will was very helpful talking me through my options. Amazing customer service.

1 april 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Newbury Northbrook

Hey Pauline,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Will.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Very helpful Assistant

Newbury Store - Andrei was super helpful with sorting my new phone & other queries despite the shop being due to shut at 5.30 he continued until 6pm until we were sorted. That was very much appreciated.

28 maart 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Newbury Northbrook

Hey Gerry,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Selina was very helpful

Selina was very helpful. Most

23 maart 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Newbury Northbrook

Hey Duncan,

Thanks for the lovely review and fantastic support for Selina.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Jemma

Jemma, was just brilliant, knowledgeable patient and so much help. What a wonderful person. Thank you

20 maart 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Newbury Northbrook

Hey Pete,

Thanks for the lovely review and fantastic support for Jemma.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

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