Vodafone UK - Waltham Cross Reviews 

152
TrustScore 5 uit 5

4,9

2 High Street, EN8 7BY Waltham Cross, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Great experience during our visit. Ecem and Auguzt were very patient and kind to take us in right before closing and stayed with us for an hour to get us the best deal. They stayed overtime on a Satur... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Amazing service at Vodafone Waltham Cross. I was treated incredibly in store when looking to upgrade my device. They got me nearly £900 for trading in my old phone! I'm now super excited and grateful... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Today I attended Waltham Cross Vodafone and was attended to buy Daniel and his manager Raul. I was stress when I arrived as a result of losing my phone.Daniel was able to regulate my stress with his e... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Talking to Raul, he was very helpful though the problem hasn't gone away but I do believe, at the moment it is better

Bedrijf heeft geantwoord


Bedrijfsgegevens


Contactgegevens

  • 2 High Street, EN8 7BY, Waltham Cross, Verenigd Koninkrijk

4,9

Uitstekend

TrustScore 5 uit 5

152 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(152)

40.947 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Very helpful

Very helpful and friendly service 😊

15 mei 2025
Review zonder uitnodiging
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Antwoord van Vodafone UK - Waltham Cross

Hey Selda,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Excellent service 100% thank you

Excellent service 100% thank you

12 mei 2025
Review zonder uitnodiging
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Antwoord van Vodafone UK - Waltham Cross

Hey Julia,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Really helpfully tried his best to help…

Really helpfully tried his best to help will definitely return for contract renewal

12 mei 2025
Review zonder uitnodiging
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Antwoord van Vodafone UK - Waltham Cross

Hey Mus,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Narmada so very helpful and friendly

Narmada so very helpful and friendly , efficient and kind

12 mei 2025
Review zonder uitnodiging
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Antwoord van Vodafone UK - Waltham Cross

Hey Sue,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 1 van de 5 sterren

Awful customer service

Worst customer service ever. Received texts, emails and even a letter through the post about upgrade. Tried to speak someone re changing apt but no.. because I had forgotten my pin. Gave my email, phone, mothers maiden name, my dob, my address even my sort code associated with account but no!! Still not enough. What else can I give? Now apt has been cancelled as I’ve not been in touch to confirm??!!!

12 mei 2025
Review zonder uitnodiging
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Antwoord van Vodafone UK - Waltham Cross

Hey,

I apologize for the issues you've been experiencing with upgrade. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the teams by calling 191 or 0333 304 0191 or speaking to them via Live Chat here: vodafone.uk/2LCJiTm.

If there's anything at all you still need help with, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Mert has been such an amazing person…

Mert has been such an amazing person and have helped me out in all my problems with Vodafone. We need more of him with Vodafone or people won’t use this network!

8 mei 2025
Review zonder uitnodiging
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Antwoord van Vodafone UK - Waltham Cross

Hey Ozlem,

Thanks for the lovely review and fantastic support for Mert.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Great Experience

The reception was great, and the insights of Ellen Boadu were very helpful in securing a good deal on both my SIM and phone contract.

3 mei 2025
Review zonder uitnodiging
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Antwoord van Vodafone UK - Waltham Cross

Hey Richard,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Prince was very knowledgeable and …

Prince was very knowledgeable and attentive and tried his best to answer my question re roaming costs. But sadly was unable and advised me to call 191 and if still not sorted coms back to see him.

6 mei 2025
Review zonder uitnodiging
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Antwoord van Vodafone UK - Waltham Cross

Hey Chrissie,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Nagma was really helpful today.

5 mei 2025
Review zonder uitnodiging
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Antwoord van Vodafone UK - Waltham Cross

Hey Dete,

Thanks for the lovely review and fantastic support for Nagma.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Went into the store with an issue and…

Went into the store with an issue and the issue was resolved very quickly, with brilliant customer service. (Nagma served us.)

3 mei 2025
Review zonder uitnodiging
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Antwoord van Vodafone UK - Waltham Cross

Hey there,
Thanks for the lovely review and fantastic support for Nagma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Thanks to Magma today she helped me…

Thanks to Magma today she helped me today to sorted out my new contract. Am so happy

3 mei 2025
Review zonder uitnodiging
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Antwoord van Vodafone UK - Waltham Cross

Hey Lira,

Thanks for the lovely review and fantastic support for Magma.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

She is amazing,Thank you

She is amazing,Thank you

1 mei 2025
Review zonder uitnodiging
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Antwoord van Vodafone UK - Waltham Cross

Hey Katarzyna,

This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

I visited Vodafone store today

I visited Vodafone store today, the lady called Nagma. She was so good throughout the service. Will visit again. She is exceptionally good.

23 april 2025
Review zonder uitnodiging
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Antwoord van Vodafone UK - Waltham Cross

Hey Fauzia,

Thanks for the lovely review and fantastic support for Nagma.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Best customer service rep

Very nice and polite and caring. Nagma

23 april 2025
Review zonder uitnodiging
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Antwoord van Vodafone UK - Waltham Cross

Hey Hafizu,

Thanks for the lovely review and fantastic support for Nagma.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Very helful staff at waltham cross…

Very helful staff at waltham cross branch

19 april 2025
Review zonder uitnodiging
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Antwoord van Vodafone UK - Waltham Cross

Hey Oktay,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Ellen was focused and rectified serious…

Ellen was focused and rectified serious mistakes made by lady who opened the account with me. I felt I shouldn't have had to go to a shop to make the alterations since it was incompetence by Vodafone staff that caused the issue. Did write to CEO with proof of mistake made but never received a reply of any sort which just demonstrates ignorance on part of Vodafone management

10 april 2025
Review zonder uitnodiging
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Antwoord van Vodafone UK - Waltham Cross

Hey Catherine,

Thanks for the lovely review and fantastic support for Ellen.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

I came to the voda phone today for help…

I came to the voda phone today for help with my phone and a charming lady called Nagma Helped me so much and resolved all the problems with my phone. You are very lucky to have this lady in your company.

8 april 2025
Review zonder uitnodiging
Logo Vodafone UK - Waltham Cross

Antwoord van Vodafone UK - Waltham Cross

Hey Jonathan,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Nicole and Prince at Waltham Cross …

Nicole and Prince at Waltham Cross gave a 1000% to sort out my changeover from apple to Android the advice and the help setting up including help with transfers of apps etc was second to none. What a fabulous team a credit to vodaphone. I will recommend this shop to all my friends

22 maart 2025
Review zonder uitnodiging
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Antwoord van Vodafone UK - Waltham Cross

Hi John,

Thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Nichole was really good

Nichole was really good, she explained everything in detail. Sorted our my account issues and found me a very good and competetive deal.

8 maart 2025
Review zonder uitnodiging
Logo Vodafone UK - Waltham Cross

Antwoord van Vodafone UK - Waltham Cross

Hi Christopher,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Excellent customer service from Nichole… Nichole

Excellent customer service from Nichole today
Restored my faith in Vodafone !

7 maart 2025
Review zonder uitnodiging
Logo Vodafone UK - Waltham Cross

Antwoord van Vodafone UK - Waltham Cross

We really appreciate the positive words, Julie! If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

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