VWFS Rent-a-Car - Slough Reviews 

Great customer service. Waseem was excellent throughout entire process. Will definitely be going back to him and renting any future cars from Citygate going forward.

Wassim helped alot where he could and it was a very good experience. Amazing work from everyone.

Amazing coustmer service and very helpful going above and beyond to help out.

Had a very good experience and it is a new car as well

Wasim made the whole process easy, despite us having had a stressful journey and a breakdown.
We found the whole process straightforward and would definitely recommend. 5 star service

The website was simple to use and easy to navigate. The Cupra given was an upgrade from the car I booked online. Waseem’s customer services were excellent processing the car collection and return very smoothly. I would definitely use them again.

An exceptional service. Always new cars, and Waseem in Slough is a star. Multiple years repeat customer now, and hope to be many more. cars are clean, new and love the all-in no-surprises approach to pricing

Excellent service and good quality of cars very attentive staff and cordial much appreciated

Third time renting from VWFS Slough and another good experience. Very nice, personal service. Cars are near-new, in great condition and seem to always be a few steps above the base spec, so nice extras that make the experience feel more special than the regular mainstream rental companies.

Excellent customer service - Very helpful and always accommodating. Thank you

As usual - amazing service, also the best branch manager - Waseem.

Borrowed the VW California Ocean to go on a long weekend to Cornwall - service was exceptional and the vehicle was perfect - virtually brand new and came with all the camping essentials. Staff are all friendly and everything was ready on time. The paperwork and collecting/dropping off was very smooth. Thank you for a great experience!

Couldn’t fault anything. This was our second time renting a campervan through VWFS, and once again everything was perfect. Gary and Barry were fantastic from start to finish, even arranging for the van to be collected from another branch that was much closer to us. The whole experience was seamless, and we’re already planning our third rental!

Very reliable service especially from Waseem. Always would ensure I could rent the car I wanted. Service with a smile always. Now I don't bother shopping around as I know I will not receive the level of service that I get from VWFS Slough.
Booking process is via the phone which is sometimes difficult to get through.

Lovely car, great prompt service from Wassim, kind and efficient, good value, prompt return of my deposit.

Best experience ever and have been hiring cars in UK for last 40yrs!! Wassim at the Slough site was unbelievable, prompt replies and happy to help anyway possible! Don’t go anywhere else and car was great, no issues, on time etc.
THANK YOU Wassim
Cheers Tina & Tony

There are four points I’d like to share about my 5 star experience with VWFS rent-a-car in Slough.

1. You get the car you booked - sounds simple but few rivals seem to recognise the value in that
2. Waseem - what a great ambassador for VWFS. From helping me with directions for getting to the branch from Burnham station, to a real-world demonstration of the vehicle controls prior to setting off, to a courteous and friendly handling of the vehicle return. Quite simply a better experience than I’ve had with any other rental company.
3. Value for money. In my view VWFS offered better rental pricing that its rivals - especially when the vehicle itself is the one you requested
4. Prompt return of security deposit. My credit card refund was completed within 2 working days. I’ve experienced rival companies take 28 days.

Above all, I applaud Waseem for making a strong commercial offer into a positive human experience.

George

The car was great. The collection and return quick and easy. No issues.

Quick and smooth process. Waseem was professional and very helpful managed to arrange something me for last minute.