VWFS Rent-a-Car Reviews 

Really happy with service. No waiting, no long paperwork, all straight and simple.Attentive and polite staff. Highly recommend.

So simple and quick. Booked online. Great friendly service. Received a quick call when the car was ready in case I wanted to collect early. Very quick and easy to collect and had all of the car's features explained well got me on the road with minimal fuss. Good value too for 10 day rental. Would definitely recommend over others I've used in the past.

Excellent Service from Deborah!

A much nicer experience than the usual car rental places and the car was great too.

I'll definitely be back!

I had a wonderful experience when I went to hire a care from VW, Jacob who took me through the process making it very easy and understandable. He was very polite and professional. Very happy with the service.

Absolutely fantastic service. Deborah James is friendly polite professional courteous and knowledgeable. She selected an option to suit our specific needs and the iD3 GTX itself was an amazing choice. really enjoyed it and would highly recommend this car hire option to anyone considering a rental for short term.

I currently have a vehicle with VWFS west London city gate and the service is unreal.
I am dealing with a gentleman called Taylor and his customer service is beyond 5 stars. The level of detail and attention that this man gives is exceptional. Nothing but praise. This puts other dealers to shame. 5 star Taylor ⭐️

Really easy pick up, they explained every step clearly and did so with a friendly face/manner. Will definitely use again!

Peter was amazing made everything seamless from the hand over to handing the car back over will be definitely using his services again in the future

Team there fantastic best experience I had top service 5star to the team

Excellent help given

Megan has been great from the start. She’s always been friendly, easy to talk to, and really helpful. Every time I’ve had a question or needed anything, she’s got back to me quickly and made sure everything was sorted. You can tell she genuinely cares about looking after her customers, which makes the whole experience so much easier.

It’s customer service like this that keeps me coming back to Volkswagen for my car rentals. Having someone like Megan who goes the extra mile makes a big difference, and it’s something you don’t come across that often these days. Thanks again for all your help, Megan!

Wassim helped alot where he could and it was a very good experience. Amazing work from everyone.

Amazing coustmer service and very helpful going above and beyond to help out.

Kind and Helpful.
Great Car.

Easy to collect and return the vehicle which was the vehicle promised.

We rent from VWFS Hedge End every year. Always excellent service, far superior to mainstream rental companies. You get the car you want and normally cheaper than the large rental firms. Especially when you add in the extras. On top you get a much more personal service.

We arrived punctually at 2pm at JCB VW Tunbridge Wells to pick up the Tiguan Allspace which we had booked several months previously with VWFS so we could be able to take our visiting family with us to France 3 days later. As the front reception was empty we went to the first sales desk and asked the salesman Mark where we should go to collect our rental car. He said JCB VW does not have rental cars, and we were at the wrong location. We were totally shocked, and showed him our reservation print-out, but he said there were no rental cars here as “VWFS had closed the car rental business in Tunbridge Wells, and also yesterday taken away all of the rental cars”. I asked who we could talk to about this and he said we should go away from his desk and call VWFS, as he was expecting “a very important customer”. By the end of our 1h 40min visit I realised that all his statements were lies. I called the VWFS 0330 number and eventually I was answered by a lady who seemed to understand the problem – we had a long-standing confirmed rental booking but now there were no rental cars at T. Wells - and she found someone to help us. A lady told me our booking was still valid, the rental cars were actually still at T. Wells, and she was trying to contact the person responsible for the rentals here called Sarah but she wasn’t answering. So I went into the sales office where sales people were chatting and asked for Sarah, but they said she was away on holiday (no help at all was offered by the sales office). The lady then checked again and tried phoning the next person responsible called Jane but she wasn’t answering either so the lady asked me to see if I could find Jane. So I went back into sales office again to ask, but they said Jane had just gone out to lunch and wouldn’t be back for a while, so I would just have to wait. Obviously this was now causing us extreme stress as we had booked our ferry crossings and accommodation in France but without the booked car all our holiday plans looked about to be wrecked. While we waited for Jane to come back from lunch a young lady from another desk who had overheard a lot of this came over, and very helpfully showed me the key to the car we were renting which she said she had found, and she said the vehicle was actually still on site round at the rear of the building. I walked round to the rear and found the car, covered in wind-blown dust, cobwebs and bird droppings. At 3.20pm Jane finally returned from lunch and eventually brought out the key and the rental paperwork. She gave no explanation why she had gone out to lunch at exactly the time she should have been handing over the car, and also did not check my ID or my driving licence. She said she was handing the car over to me in clean condition but I said I’d already looked the car over and it was dirty. She said she could try and find someone to wash it but that could take quite a while. I said I would take it to a car wash myself and deduct the cost from my rental payment, but she then decided to roughly hose down the car herself, after which most of the dust was gone from the bodywork but it remained splattered and there was still dust all over the roof. We checked the paperwork and finally left with the car about 3.40pm, totally appalled at the shoddy and unprofessional treatment we had received at JCB T. Wells. The next day I got the car properly cleaned at my local car wash and kept the receipt. After our holiday I returned the car on schedule and Jane received it back from me in much better condition than she gave it. I asked her to refund me the cost of the car wash but she refused to. Clearly JCB T. Wells is totally unprofessional, incompetent, unapologetic, and they despise car rental customers. I shall never be going back there.

We have just returned from a short trip to Ireland, I would just like to say how helpful and professional the rental went, that’s all thanks to Annie, who went above and beyond to make this trip possible, I would highly recommend VW Rental for any customers wanting a top class service, thank you very much, J.D.

Had a very good experience and it is a new car as well

What an experience!

As a personal car I drive a Toyota, but after renting a Multivan (Yr: 2026 Hybrid), it has clearly made me consider getting a VW soon as my own personal car. I don't have the confidence to charge the car via the EV option, so I only used petrol, even though I drove over 200 miles one way, but the petrol consumption was great, as the petrol used only covered about 100 miles. Overall, it was such a fantastic experience renting it from West London. The agent who assisted me, Taylor, was such a gentleman, very professional and knows his subject really well. He gave us a thorough walkthrough of the van, explaining all the features clearly and making sure we were confident before setting off. He took the time to answer all our questions and never made us feel rushed. The multivan was like new, comfortable, well-equipped, and a pleasure to drive.

The whole process was smooth and hassle-free from start to finish. Excellent customer service and a great multivan — we would highly recommend VWFS West London, and we're already thinking about renting again for another trip.