VWFS Rent-a-Car Reviews 

What an experience!

As a personal car I drive a Toyota, but after renting a Multivan (Yr: 2026 Hybrid), it has clearly made me consider getting a VW soon as my own personal car. I don't have the confidence to charge the car via the EV option, so I only used petrol, even though I drove over 200 miles one way, but the petrol consumption was great, as the petrol used only covered about 100 miles. Overall, it was such a fantastic experience renting it from West London. The agent who assisted me, Taylor, was such a gentleman, very professional and knows his subject really well. He gave us a thorough walkthrough of the van, explaining all the features clearly and making sure we were confident before setting off. He took the time to answer all our questions and never made us feel rushed. The multivan was like new, comfortable, well-equipped, and a pleasure to drive.

The whole process was smooth and hassle-free from start to finish. Excellent customer service and a great multivan — we would highly recommend VWFS West London, and we're already thinking about renting again for another trip.

Wasim made the whole process easy, despite us having had a stressful journey and a breakdown.
We found the whole process straightforward and would definitely recommend. 5 star service

I collected the car on 23 rd July and it was upgraded to Karoq .
It proved to be an excellent can . It handles well and it has excellent luggage Space . It made the trip to Northwich and the Lake District very enjoyable .

Customer service is excellent in my opinion. Once you've registered your details, it's such a quick & easy process. A sensible price too. I had a VW Golf for 4 days. An excellent vehicle for motorway driving.

I could not be happier with the service received and the vehicle we hired. The VW Grand California is a very well-conceived campervan/motorhome and their fleet is in stunning condition - all less than 6 months old.

We were particularly impressed with Abraham at Van Mossel (Isle Of Wight) who was so thorough and helpful - he really was the feather in the cap and an absolute pleasure to get to know.

Breeze is surely the best way to hire a premium quality camper.

Thank you so much

Staff were helpful , van was lovely only one small issue with the height of the tail entrance slightly higher than the side door so all dead branches and heavy items have to be taked out the side door which is inconvenient but excellent

Excellent customer service from start to finish. So easy to book online and excellent price unlike some companies. Had to ring up and change the vehicle we required and the service from Dominic was 1st class. Car was beautiful to drive as well. Would highly recommend hiring from Pulman VW.

Rented a VW transporter SWB. By far the best price for a medium van single day hire on the island. And the bonus of knowing it is a good quality VW. Service was excellent, the rental supervisor was engaging, clear and excellent at his job. I won't hesitate to use them again in the future. Best on the Isle of Wight by far!

The website was simple to use and easy to navigate. The Cupra given was an upgrade from the car I booked online. Waseem’s customer services were excellent processing the car collection and return very smoothly. I would definitely use them again.

what can i say,,have been to vw on several occassions and John has been first class all the way with the hire of a van . hes a very polite member of vw and always has a welcoming smile,,,,so yes if ever you need to hire a van/vehicle then vw are your go to ,,,,first class yet again

Management team of Taylor and Chelsea at Solihull are wonderful and provide a great client service. Te team always go the extra mile.

Great quick service. Booked a day before hire and car was ready to take away no hassle.

Great experience for the 5th year in a row, always very easy and supportive when booking, very straightforward no hidden costs, staff are polite highly recommend!!

Excellent service from Jacob at this branch from start to finish definitely will re-book again.

Easy to book a car. Prices were reasonable. Service at the Calmore branch was good both when taking out the car and when returning. All very personable. i would recommend.

Very easy service and to deal with - great vehicle. Couldn’t fault.

Amazing car. Loved the experience and the AC is really good 👍🏾

Once again very happy with my experience of this company. Staff were fantastic, process was easy and car was just what I needed for my holiday. Would highly recommend them to anyone looking to rent a car

Simple procedures, friendly staff, happy to recommend and to use again:)

2nd time renting from hear Great rental experience car was great and just like to say thanks to Megan for her help overall 5star from me will definitely use again Chris