VWFS Rent-a-Car Reviews 

Borrowed the VW California Ocean to go on a long weekend to Cornwall - service was exceptional and the vehicle was perfect - virtually brand new and came with all the camping essentials. Staff are all friendly and everything was ready on time. The paperwork and collecting/dropping off was very smooth. Thank you for a great experience!

This is the thrid time I have booked a car with VWFS - Shannon is so efficient and made the whole process so easy. Thank you guys :)

Excellent service & value for money at a very short notice.

The only downside is the £1000 deposit requirement, I believe this would be lower if you opted for extra insurance coverage on top of the basic requirements.

Always happy to rent from this company. Mo also brought excellent service. well done!

Steve is such a professional gentleman.. having had lots of previous bad experiences with rental companies this was an absolute seamless process and was very professional throughout. Car and the process were both excellent thank you

Excellent customer service from John. Vehicle was amazing. Used in the past and will definately use again.

Bought car Skoda Octavia in 2019.
This year gave for diagnose they cheated with me,they said dpf issues found,and gave me price nearly £4000.
Charge £230, price was £220.
I took my car somewhere they update software for me.
My car working fine absolutely fine now.
Will never go back again in my life. To SD.

Amazing service

Jacob was fantastic and really good at what he does so 5 stars from me.

Superb service! I was able to book a van with a very short notice.Customer service staff knowledgeable & friendly Competitive prices and a nearly brand new van.Would recommend and will defo use in a future.Thank you.

Excellent service from start to finish, vehicle handover was great and wasn’t rushed, the vehicle was immaculate and even the return was seamless. Would definitely use again and recommend to anyone

Great service - highly competitive price (roughly half of the big rental agencies), very responsive, kind service, no surprises on pickup or return. The rep who helped us (Mo) showed extreme flexibility and great generosity when he gave us the car four days prior to our booking date with no extra cost - just because it was available. Very laid back service - an easy 5 stars.

Great experience great help from start to finish . The car was great Tomas was great . Definitely recommend if looking to hire a vehicle

Excellent work friendly yet very professional.

The rental assistant was great, very helpful, professional and just GOOD.

Couldn’t fault anything. This was our second time renting a campervan through VWFS, and once again everything was perfect. Gary and Barry were fantastic from start to finish, even arranging for the van to be collected from another branch that was much closer to us. The whole experience was seamless, and we’re already planning our third rental!

A lovely business and incredible workforce, John especially was extremely helpful and professional.

★★★★★

Very easy and straightforward to book and reserve a vehicle, whether online or over the telephone.

I initially needed a vehicle for a relatively short period, but my rental was extended several times due to delays with my new vehicle. Each time, the process was handled quickly and without any difficulty.

For longer rentals of two weeks, one month or more, Citygate Volkswagen Car Rental offered excellent rates that Enterprise simply could not match. Unlike Enterprise, they were also far more flexible with long-term rentals and did not impose unnecessary restrictions on the rental period.

The service at VW Citygate Watford provided a much more personal, one-to-one customer experience. I have previously rented from both the Colindale and Bushey branches, and the level of service has always been consistently excellent.

My most recent rental began in the first week of March and ended on 8 July, meaning I had the vehicle for approximately three months. Throughout that time, Richard Scheininger, the Rentals Manager, was outstanding. He made the entire rental process easy, straightforward and completely hassle-free. His professionalism, flexibility and excellent customer service made a real difference, and he was always happy to accommodate any changes to my rental.

I would have absolutely no hesitation in renting from Richard and the Citygate team again. If you are looking for excellent customer service, competitive pricing and genuine flexibility, particularly for long-term rentals, I would highly recommend them.

Brilliant service, got the car next morning when i rang half hour before closing time, clean, nice car, and perfect for what I needed.

Great service, friendly and kind staff and great price

The car was easy to book, I got the car I chose, not an equivalent, paperwork was minimal and quickly dealt with and the rep was extremely friendly and helpful, all of which makes using them again a no-brainer.